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Virgin Media angers Sky with Stop the Broadband Con campaign

Friday, March 25th 2011 by Editorial
The satellite broadcaster complained Virgin's initiative is misleading.
Virgin Media's Stop the Broadband Con initiative was always likely to ruffle a few feathers, so it's no surprise to learn Sky has got in touch with the Advertising Standards Authority regarding the matter.

The cable company's promo calls for consumers to demand an end to internet service providers (ISPs) promoting headline "up to" speeds that are not available in the real world.

In launching the campaign, Virgin Media revealed a staggering 93 per cent of respondents to its survey want tighter advertising guidelines to prevent companies displaying unrealistic download capabilities.

A letter written by Sky's lawyers - seen earlier this week by the Daily Telegraph - described the campaign as "grossly misleading".

The satellite broadcaster took particular offence to one of Virgin Media's YouTube ads, which branded Sky's marketing activities as "poxy".

While Virgin's campaign may have bordered on the childish at times, we're fully in favour of its overriding message - that ISPs should not be allowed to promote speeds that they cannot realistically deliver.

With nine in ten people stating they find current broadband ads misleading, it's clear that something needs to be done about the issue.

Our only problem with Virgin's scheme is that preventing the use of "up to" speeds potentially opens up another can of worms.

Forcing ISPs to advertise figures that are available to a certain percentage of customers could lead to providers with a largely rural customer base promoting lower headline rates than their urban counterparts, even if they are technically offering the same service.  

Please note that the views expressed in our blogs represent the opinions of our contributors and may not represent the opinions or views of Cable.co.uk. While every effort is made to ensure the accuracy of the information contained in these blogs Cable.co.uk cannot be held responsible for any errors or omissions herein, nor for any arising losses or damages.

Comments (1)

Ray Hammersley
29th April 2011

I am in complete agreement with Virgin Media who offer speeds of 10 meg AND YOU GET 10meg. I had a complete sky package included Sky World, Sky HD+, Sky Talk Unlimitterd and Broadband Connect. The Broadband Connect advertised speeds up to 8meg but in reality I had speeds of only 0.5meg at busy times. For this snails pace I was being charged £17 per month. Needless to say I have now cancelled it meaning I cant have Sky Anytime+ !!!

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