Blogs - AOL

Monday, August 24th 2009

At the end of last month, figures from Consumer Direct suggested that broadband providers have finally turned a corner in terms of customer satisfaction.

While it was found that the number of complaints received by the body concerning broadband had dropped, a new poll has suggested that we should not take the findings as a sign that providers have upped their game.

The survey by Which? signaled great news for the likes of O2 and Be, which both scored over 80 per cent in terms of customer satisfaction, according to the Daily Telegraph's report.

Tuesday, June 30th 2009

It has appeared recently that if any sector is ripe for knocking at the moment, it is the broadband market. Fresh from criticism for not meeting consumer demands in surveys by ISPreview.co.uk and uSwitch, another poll has put the foot into the UK's internet providers.

This time it is a study by OnePoll.com that is raising concerns, as its survey of 5,000 people concluded that BT offers the worst customer service in Britain and twice as bad as second-placed British Gas.

According to the Daily Mail, the top five was dominated by web service providers, with Sky, Virgin Media and Vodafone all earning a place.