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Can I get Virgin Media in my area?

Tuesday, February 11th 2014

Virgin Media’s fibre optic broadband network currently covers just over half of UK homes and businesses and is growing all the time. Our coverage checker will tell you quickly whether you can receive Virgin Media broadband in your area.

If it isn’t available in your area, we take you through your alternative options, offering you the best advice available either in terms of how to pass the time while you wait, or what alternatives you may consider as a permanent or semi-permanent solution.

Postcode checker

Can you get Virgin Media where you live?

The quickest way to find out if Virgin Media is available in your area is to use our Virgin Media availability checker below. Once you enter your postcode we’ll perform a live check to see if you live in a cabled area, outlining the specific broadband packages available to you.

Check availability

Your information is safe with us. We won't share your postcode with anyone. See our privacy policy.

What if I can’t get it?

There's a good chance that if you can't, you will soon

Virgin’s fibre optic cable rollout is an ongoing process that sees many new homes joining the network each month. Connecting a new area involves a lot of investment and work by Virgin’s engineers, so expansion of the network can sometimes seem like it’s moving very slowly. Virgin is very vocal in its ambition to connect as much of the country as possible to its cable network in the coming months and years. Even if your area isn’t part of the cable network right now, it should be soon.

But Virgin Media does not offer standard ADSL (non-fibre) broadband

If you live in an area that isn’t connected to the cable network, you won’t be able to sign up to Virgin Media broadband, TV or home phone. The provider no longer offers standard ADSL broadband either, so you’ll need to direct your search elsewhere.

BT's fibre network is far more substantial

The BT Openreach network – used by BT and the majority of other UK providers – currently spans around 99% of the UK for standard broadband and 62% for fibre optic so there’s plenty of other options to choose from for every budget.

How do I switch to Virgin Media?

It's easier than you might think

Virgin Media makes it very easy to switch to it from another network – even providing a cancellation letter template for you to download, fill in and print off. Unlike other providers, Virgin doesn’t need a MAC from your existing supplier in order to move you over, but you will need to give notice of cancellation – normally 30 days. If you’re tied into a long term contract, you’ll normally have to wait until the end to switch or face early termination fees. There are a few exceptions to this, explained in our How to cancel my broadband guide.

How long does installation take?

The initial sign-up is fast

Once you’ve selected a package or bundle it will only take you a few minutes to join Virgin Media. You can complete the sign up process online and you will receive a confirmation email within 48 hours. Your confirmation email will also include details of when Virgin’s engineer will come to install your chosen services.

Virgin Media will choose a date, but you can change it if you wish

If the date given isn’t convenient just reply to your confirmation with a date that suits you better. On average Virgin will try to make sure your installation takes place within 10 days of you signing up, although at busier times of the year such as in the run up to Christmas or a major sporting event it may take longer.

Installation is usually free, but it depends where you live

As Virgin’s engineer will need access to both the inside and outside of your property to complete your installation someone you will have to be at home throughout the whole process. Installation can cost up to £49.95, but it's usually free if you sign up online.

Need help choosing the right deal?
Speak to one of our experts on 0800 840 53950203 305 5292

We're here to help Monday to Friday 8am-9pm, Saturdays 9am-6.30pm and Sundays 10am-6.30pm

Comments (81)

Robert
5 days ago

Virgin fiber optic is down my street, I live in a small cul de sac were there used to be flats, and some houses. They have since knocked down the flats and replaced them with houses, so now there is a mix of about 12 houses, new and old. The old houses are connected to the fiber optic, but not the new houses (one being mine.) is not got a connection point. How do I go about getting connected to Virgin? We have had an engineer out from yourselves, who said unfortunately there is no way off connecting, because more than likely the council would not allow them to carry out the work needed to connect the houses. Again this was never actual taken to the council, it was only assumed they would not allow the work. If this was true, does this simply mean we will never be able to benefit from fiber optic? This doesn't seem right, and I feel there has to be away around this situation, or Virgin need to approach the local council and actual resolve this situation, rather than assume. Surely this can't mean we will just never be able to benefit from any sort of fiber optic broadband what so ever..

Thx

Robert

D.E.Parker
14 days ago

At present am with Virgin Can I change if I Transfer to Giff Gaff @ What about current addresses etc. on present phone @

Peter Nash
3rd February 2014

Hi, I have had to be a sky customer for far too long and I would love to switch to virgin after great feedback from my sister. I have had an engineer out to set up virgin as the post code checker confirmed it was installed in my street. Unfortunately upon arriving , he confirmed that the small cul-de-sac at the end of the road hasn't had fibre optic laid. It is so frustrating that 3 doors down they can get virgin, but not me (or the 16 other houses). Come on Virgin, connect me. Check it yourself, SN3 4XR

31st December 2013

Hi Kim

Unfortunately Virgin Media don't release details of when they are planning to launch in a new area. However, if you sign up to our availability alerts we'll drop you an email as soon as Virgin Media arrives at your new address.

Hannah - Cable.co.uk

31st December 2013

Hi Mark

Virgin Media can conduct a survey of your property to see if they can provide services to it. To arrange a a visit just give them a call on 0845 840 7777.

Hannah - Cable.co.uk

Kim
30th December 2013

Can you tell me when Virgin Media will be coming to Cornwall. I've been a loyal customer for 12+ years now but will be moving to Cornwall this year and am surprised to find you are not there yet.

Mark
27th December 2013

The virgin cable network stops at the end of my street, I take it my street/house was built after the cable had been laid. Is their a possibility virgin would extend to cater for our street?

At the minute we are limited to 2mb speed via the phone line.

25th October 2013

Hi Anton

Do you know if you can get Virgin Media at your new address? You can check whether it's available by popping your new postcode into the 'check availability' box at the top of this page.

If it is available then you'll need to call Virgin Media on 0845 454 1111 (or dial 150 if you have a Virgin Media phone or mobile) so that they can help you with moving your services across.

Hannah - Cable.co.uk

anton
24th October 2013

Hallo, I moving from doncaster to huthwaite,I have now virgin internet,I need transfer to another address,can you help me please,what can I do?

7th October 2013

Hi Andy

Virgin Media fibre optic is not currently available at this postcode, however, your local telephone exchange has recently been upgraded to fibre optic which means you'll be able to get superfast broadband through your BT phone line soon. If you sign up to our availability alerts we'll drop you an email as soon as this service is available.

Hannah - Cable.co.uk

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Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

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