Can I get Virgin Media in my area?
Virgin Media’s fibre optic broadband network currently covers just over half of UK homes and businesses and is growing all the time. Our coverage checker will tell you quickly whether you can receive Virgin Media broadband in your area.
If it isn’t available in your area, we take you through your alternative options, offering you the best advice available either in terms of how to pass the time while you wait, or what alternatives you may consider as a permanent or semi-permanent solution.
Can you get Virgin Media where you live?
The quickest way to find out if Virgin Media is available in your area is to use our Virgin Media availability checker below. Once you enter your postcode we’ll perform a live check to see if you live in a cabled area, outlining the specific broadband packages available to you.
What if I can’t get it?
There's a good chance that if you can't, you will soon
Virgin’s fibre optic cable rollout is an ongoing process that sees many new homes joining the network each month. Connecting a new area involves a lot of investment and work by Virgin’s engineers, so expansion of the network can sometimes seem like it’s moving very slowly. Virgin is very vocal in its ambition to connect as much of the country as possible to its cable network in the coming months and years. Even if your area isn’t part of the cable network right now, it should be soon.
But Virgin Media does not offer standard ADSL (non-fibre) broadband
If you live in an area that isn’t connected to the cable network, you won’t be able to sign up to Virgin Media broadband, TV or home phone. The provider no longer offers standard ADSL broadband either, so you’ll need to direct your search elsewhere.
BT's fibre network is far more substantial
The BT Openreach network – used by BT and the majority of other UK providers – currently spans around 99% of the UK for standard broadband and 62% for fibre optic so there’s plenty of other options to choose from for every budget.
How do I switch to Virgin Media?
It's easier than you might think
Virgin Media makes it very easy to switch to it from another network – even providing a cancellation letter template for you to download, fill in and print off. Unlike other providers, Virgin doesn’t need a MAC from your existing supplier in order to move you over, but you will need to give notice of cancellation – normally 30 days. If you’re tied into a long term contract, you’ll normally have to wait until the end to switch or face early termination fees. There are a few exceptions to this, explained in our How to cancel my broadband guide.
How long does installation take?
The initial sign-up is fast
Once you’ve selected a package or bundle it will only take you a few minutes to join Virgin Media. You can complete the sign up process online and you will receive a confirmation email within 48 hours. Your confirmation email will also include details of when Virgin’s engineer will come to install your chosen services.
Virgin Media will choose a date, but you can change it if you wish
If the date given isn’t convenient just reply to your confirmation with a date that suits you better. On average Virgin will try to make sure your installation takes place within 10 days of you signing up, although at busier times of the year such as in the run up to Christmas or a major sporting event it may take longer.
Installation is usually free, but it depends where you live
As Virgin’s engineer will need access to both the inside and outside of your property to complete your installation someone you will have to be at home throughout the whole process. Installation can cost up to £49.95, but it's usually free if you sign up online.
Need help choosing the right deal?
Speak to one of our experts on 0800 840 53950203 305 5292
We're here to help Monday to Friday 8am-9pm, Saturdays 9am-6.30pm and Sundays 10am-6.30pm
Why do we need your postcode?
Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.
This ensures you receive accurate information on the availability of providers and packages in your area.
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