How to add Sky broadband to your existing Sky TV package

• Checking availability
• Your options
• Switching your phone line
• Switching from another provider
• Installation
• Connecting to Sky+
• Availability alerts
• Your comments

If you're already with Sky it’s easy to add broadband to your existing TV subscription. All charges will be added to your existing bill and you won’t need to set up a new Direct Debit, plus you’ll only deal with one provider for all of your services.

Sky broadband isn’t available across the whole of the UK, so before you go any further check availability in your area.

Checking availability

Enter your postcode into our availability checker below and click “Check”. We’ll then tell you if the Sky broadband network has reached your home and show you a list of packages.

You might also be able to get unlimited Sky fibre optic broadband where you live. Visit our Sky Fibre Unlimited page to find out more.

Your options

There are three different Sky broadband packages to choose from, depending upon availability. These are:

• Sky Broadband Lite
• Sky Broadband Unlimited
• Sky Fibre Unlimited

You can get Sky Broadband Lite free when you add Sky line rental and a Talk package to your subscription. It has a low 2GB monthly usage allowance making it suitable only for very light Internet users.

Sky Broadband Unlimited is a totally unlimited home broadband package that isn’t restricted by either a fair usage policy or traffic management. A good choice for heavy Internet users and families.

Sky Fibre Unlimited is super-fast fibre optic broadband with a totally unlimited monthly usage allowance. Ideal for large families and people who download a lot of High Definition movies or play online console games.

Switching your phone line

You’ll need to switch your phone line and pay £14.50 a month line rental. Sky can usually transfer you phone number when you switch, but in some instances this isn’t possible. If that’s the case Sky will let you know in advance, and issue you a new number.

If you haven’t already got an active phone line you can add one to your broadband order.

Switching from another provider

Even if you’ve already got a broadband provider you should still be able make the switch to Sky in less than two weeks following confirmation of your order. Find out if the minimum term of your contract has expired - if not you may have to pay a surcharge for each month that remains. Check with your current ISP if you're unsure.

Whether you're out of contract or not you’ll still need to contact your current provider to request a MAC code. Failing to do so may result in a surcharge, and could lead to you losing your broadband connection altogether until your new service goes live.

To get your MAC code call the relevant number from the list below. Your provider should issue it within 5 days and you’ll then have 30 days in which to make the switch:

• AOL 0844 499 5555
• Be 0808 101 3425
• BT 0800 328 6738
• Eclipse 0845 1224 111
• O2 0800 230 0202
• Orange 0844 873 8586
• Plusnet 0800 432 0200 or 0345 140 0200
• Post office 0845 600 3210
• Primus saver 0800 036 3839
• Sky 08442 411 653
• TalkTalk 0870 444 1820
• Tesco 0845 650 8000
• Virgin Media 0845 454 2222

Installation

If you're ordering Sky Broadband Lite or Sky Broadband Unlimited you should be able to install everything yourself in less than an hour once your service has been activated.

Your new router will be sent to you in the post, and it should arrive in plenty of time. Connect it to the master phone socket using the supplied microfilter, and then plug it into the mains. All that’s left to do is install the software from the Sky broadband CD, and you're ready to go.

Bear in mind that if you're ordering Sky fibre optic broadband you won’t be able to install it yourself, and you’ll need to arrange for an engineer’s visit. The engineer will install an Openreach modem, set up your wireless router and make ensure that everything is working before they leave.

Connecting to your Sky+ box

If you want to use your broadband connection to access Sky Anytime+ you’ll need to connect your Sky+ box to your wireless router.

If your router’s in the same room as your Sky+ box you can use the yellow Ethernet cable that came in the box, but if it’s in another room you'll need to purchase a “Sky Wireless Connector” from the online shop.

Availability alerts

If you can’t get Sky broadband in your area then you might like to sign up for our availability alerts. We’ll check availability for you at regular intervals and then email once either the Sky home broadband or Sky fibre optic broadband network reaches your area.