Is Plusnet broadband any good?
Plusnet is great if you’re looking for a cheap broadband provider with good customer service. Its low asking prices and Yorkshire charm are the positives, although its traffic management system will frustrate some.
Plusnet was voted Which? Magazine's Recommended Broadband Provider in 2011 and 2012, and our impartial guide looks at all the pros and cons so you can decide if it's the right option for you.
The pros and cons
Let’s take a quick peek at Plusnet’s pros and cons.
What we like
Cheap broadband packages
While it’s not the cheapest in the market (that honour currently goes to Primus Saver) you’re certainly not going to feel ripped off if you sign up to Plusnet. The low prices mean you can get fibre optic broadband without breaking the bank, so if you’re seeking a bargain for your broadband, Plusnet could be the one for you.
UK-based customer service
All of Plusnet’s customer service teams are based in the UK and are available to call at any time. And Plusnet claims it really does mean any time. If you want to phone up at midnight on Christmas Eve and complain about your download speeds, you can go right ahead. The Yorkshire-based provider has won several awards for its customer service, and has done well in independent surveys examining the number of complaints raised against different broadband providers, beating industry leaders Sky and Virgin.
Unlimited packages across the board
Although previously offering a number of packages with quite tight data limits, Plusnet made the move to unlimited broadband on all services in June 2014. The old Essentials deals were dropped in favour of the three remaining broadband plans: Unlimited, Unlimited Fibre and Unlimited Fibre Extra.
What we don’t like
Price depends on location
Plusnet’s prices depend on where you are in the country, with the cheapest prices offered to those in areas with massive broadband coverage. For a company with an almost rural persona this seems contradictory: if you live in a small village, expect to pay more than if you live in a bustling metropolis. The locations are broken down into three markets. Generally, the more out of the way your residence, the more you’ll have to pay to get Plusnet.
Not the fastest provider
In a market where an increasing number of broadband providers are offering 100Mbps and above connection speeds, Plusnet is looking increasingly slow in comparison. Although this might not be a major issue for many broadband customers, those that are planning on frequently partaking in bandwidth-heavy activities might find the maximum of up to 72Mbps not quite speed enough for their needs.
Traffic management policy
Traffic management refers to the act of controlling the traffic through a broadband network to avoid congestion, packet loss and slowdown on prioritised services. Plusnet goes to great pains to make its traffic management policy as transparent and easy to understand as possible, even listing every PC game that’s given priority on its network. Nevertheless, traffic management is still traffic management, and if you don’t like the Orwellian sound of terms like ‘bandwidth throttling’ and ‘artificial control’, you won’t like signing up to Plusnet.
Use our handy package comparison tool to compare the latest Plusnet broadband prices and features.
Plusnet is owned by BT and uses the parent company’s infrastructure to carry its broadband services. It reaches around 80% of the UK population with its lowest priced service; but is it available where you are? To find out, put your postcode into the checker below and hit Go.
Good customer service and a clear unlimited broadband policy on all packages mean Plusnet can be a great choice for cheap broadband, if you’re inside one of the low price areas. However, if you live outside of these areas you may be able to find much cheaper broadband from other providers, so it’s a good idea to shop around.
And don't forget, Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, so check them out if you need more information.
Plusnet broadband reviews
Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, follow the links below to check out what we thought of Plusnet's range.
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