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Is Plusnet broadband any good?

Tuesday, February 18th 2014

Plusnet is great if you’re looking for a cheap broadband provider with good customer service. Its low asking prices and Yorkshire charm are the positives, although its traffic management system will frustrate some.

Plusnet was voted Which? Magazine's Recommended Broadband Provider in 2011 and 2012, and our impartial guide looks at all the pros and cons so you can decide if it's the right option for you.

The pros and cons

Let’s take a quick peek at Plusnet’s pros and cons.

Pros

  • Cheap broadband packages
  • UK-based customer service
  • Unlimited packages across the board

Cons

  • Price dependent on location
  • Not the fastest provider
  • Traffic management

What we like

Cheap broadband packages

While it’s not the cheapest in the market (that honour currently goes to Primus Saver) you’re certainly not going to feel ripped off if you sign up to Plusnet. The low prices mean you can get fibre optic broadband without breaking the bank, so if you’re seeking a bargain for your broadband, Plusnet could be the one for you.

UK-based customer service

All of Plusnet’s customer service teams are based in the UK and are available to call at any time. And Plusnet claims it really does mean any time. If you want to phone up at midnight on Christmas Eve and complain about your download speeds, you can go right ahead. The Yorkshire-based provider has won several awards for its customer service, and has done well in independent surveys examining the number of complaints raised against different broadband providers, beating industry leaders Sky and Virgin.

Unlimited packages across the board

Although previously offering a number of packages with quite tight data limits, Plusnet made the move to unlimited broadband on all services in June 2014. The old Essentials deals were dropped in favour of the three remaining broadband plans: Unlimited, Unlimited Fibre and Unlimited Fibre Extra.

Compare Plusnet packages →

What we don’t like

Price depends on location

Plusnet’s prices depend on where you are in the country, with the cheapest prices offered to those in areas with massive broadband coverage. For a company with an almost rural persona this seems contradictory: if you live in a small village, expect to pay more than if you live in a bustling metropolis. The locations are broken down into three markets. Generally, the more out of the way your residence, the more you’ll have to pay to get Plusnet.

Not the fastest provider

In a market where an increasing number of broadband providers are offering 100Mbps and above connection speeds, Plusnet is looking increasingly slow in comparison. Although this might not be a major issue for many broadband customers, those that are planning on frequently partaking in bandwidth-heavy activities might find the maximum of up to 72Mbps not quite speed enough for their needs.

Traffic management policy

Traffic management refers to the act of controlling the traffic through a broadband network to avoid congestion, packet loss and slowdown on prioritised services. Plusnet goes to great pains to make its traffic management policy as transparent and easy to understand as possible, even listing every PC game that’s given priority on its network. Nevertheless, traffic management is still traffic management, and if you don’t like the Orwellian sound of terms like ‘bandwidth throttling’ and ‘artificial control’, you won’t like signing up to Plusnet.

Compare all broadband deals →

Package comparison

Use our handy package comparison tool to compare the latest Plusnet broadband prices and features.

  • Broadband
    Max Download Speed17Mb
    Max Upload Speed1.3Mb
    Monthly UsageUnlimited
    Fair UsageNo
    Traffic ShapingYes
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.4ppm
    Evening Calls8.4ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£9.99 after 12 mths)
    £2.50
    Upfront Cost£5.99
    Contract Length12 months
    Line Rental p/m£15.95
    Average Monthly£18.95
    First Year Cost£227.39
    Lifetime Cost£227.39
    See deal →
    or call 0800 840 5395
  • Broadband
    Max Download Speed38Mb
    Max Upload Speed19Mb
    Monthly UsageUnlimited
    Fair UsageNo
    Traffic ShapingYes
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.4ppm
    Evening CallsInclusive
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£14.99 after 9 mths)
    £7.50
    Upfront Cost£5.99
    Contract Length18 months
    Line Rental p/m£15.95
    Average Monthly£27.53
    First Year Cost£309.86
    Lifetime Cost£495.50
    See deal →
    or call 0800 840 5395
  • Broadband
    Max Download Speed76Mb
    Max Upload Speed19Mb
    Monthly UsageUnlimited
    Fair UsageNo
    Traffic ShapingYes
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.4ppm
    Evening CallsInclusive
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£19.99 after 9 mths)
    £12.50
    Upfront Cost£5.99
    Contract Length18 months
    Line Rental p/m£15.95
    Average Monthly£32.53
    First Year Cost£369.86
    Lifetime Cost£585.50
    See deal →
    or call 0800 840 5395

Availability

Plusnet is owned by BT and uses the parent company’s infrastructure to carry its broadband services. It reaches around 80% of the UK population with its lowest priced service; but is it available where you are? To find out, put your postcode into the checker below and hit Go.

Check availability

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Summary

Good customer service and a clear unlimited broadband policy on all packages mean Plusnet can be a great choice for cheap broadband, if you’re inside one of the low price areas. However, if you live outside of these areas you may be able to find much cheaper broadband from other providers, so it’s a good idea to shop around.

And don't forget, Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, so check them out if you need more information.

Visit Plusnet →

Plusnet broadband reviews

Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, follow the links below to check out what we thought of Plusnet's range.

Unlimited fibre broadband

3.2

Unlimited fibre broadband
Unlimited broadband

2.8

Unlimited broadband
Essentials Broadband

2.4

Essentials Broadband

Comments (121)

lyndon george
4 days ago

don,t go any where near this company, three weeks, paid up front, no phone no internet

Sarah
13 days ago

The Internet connection is so slow. I can't even use BBC iPlayer without it, reloading I am never using this service again. I have gone from virgin media 30 MB per second to modem speed.

Sam
17 days ago

Total rubbish. It should be avoided, its an insult to Yorkshire!

Ian
18 days ago

Please heed this advice !, do not go anywhere near PlusNet. speeds slow IF IT WORKS AT ALL? Customer service and fault fixing !!!!! Get 2 paper cups and a piece of string for making telephone calls and train up pigeons to carry your mail as it would be quicker ! the strapline "WE WILL DO YOU PROUD " Forget it ! You have been warned

Sally
20 days ago

Because I was a newbie to broadband I signed up with plusnet because someone recommended it to me. It was fine for the first few minths but the phone bills are never the same on month I had one for 77 pound! To this day I have never fully understood how it could be so high. Anyway the traffic management annoys me too. Every night at 10.30ish the whole net slows down. You tube in particular buffers or stops working completely and thats annoying as I like to watch a bit of you tube before bed. Oh well as soon as my contracts up in September it will be bye bye .

Barbara
20 days ago

Absolutely horrific! Was good for the first 6 months and now I'm getting hit with massive phone bills even although I barely use my phone! The internet is really slow now too I can't watch anything online and it takes forever to load a webpage. And forget having two people use the internet at the same time because it barely works enough for one person!

stephen
23 days ago

Plusnet service has become soooooo bad since Nov 2013 because they have heavily discounted their broadband service to "drum up business" without having an infrastructure that could cope with demand. Their pre-recorded msg is that they are experience an "unusual high level of call at this time" Go figure! When you get through to a human eventually!, they inform you that they are bringing online a new call centre to cope with demand, this is the same msg which has been given out since Nov 2013 .....Plusnet get your F@@king act together!!! I will never go back to these guys again(once contract up) even if they offer broadband for FREE. BE WARNED IF YOU WANT POOR SERVICE THEN GO CHEAP!!!!

Happy Camper
25 days ago

I thought I'd add a positive comment to the deluge of negative ones. Maybe I'm just lucky, but I have been with Plusnet for two years now, on their fibre-to-the-cabinet service, and couldn't have been happier with the service. Reliable 25MBps downstream, no noticable slowdowns even at peak time, and I don't remember ever having a significant service outage. I do wonder if all the negative comments are a result of the sheer number of Plusnet users out there, and the fact that those who are satisfied rarely come forward to voice their opinions on sites like this.

Oliver
19th June 2014

VERY BAD SERVICE! THEY DESERVE TO BE EXECUTED ONE BY ONE EACH MEMBER OF THAT PLUSNET COMPANY!

Oliver Nahhas
19th June 2014

I CANNOT DESCRIBE HOW DISAPPOINTED I AM ABOUT PLUSNET! VERY UNRELIABLE,SLOPPY,LOUSY SERVICE!!! I WOULD NEVER EVER RECOMMEND TO ANYONE NOT EVEN MY BIGGEST ENEMY!!

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