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Is Post Office broadband any good?

Thursday, June 12th 2014

The Post Office isn’t just for your stamps and letters; these days you can get broadband deals too. Everyone knows the Post Office; that's an established reputation few competitors can match.

But just because we all know the Post Office, that doesn’t automatically make it a good choice for your broadband. So, is it a good broadband provider or not? We take you through the pros and cons of snapping up a Post Office broadband deal.

Pros and cons

Pros

  • Cheap line rental
  • Unlimited data on Broadband Premium
  • Short contracts

Cons

  • Fair use policy
  • No stated speeds
  • Customer service issues

What we like

Cheap line rental

Line rental is usually a necessary evil of fixed-line broadband, regardless of whether you’re taking an ADSL or fibre optic service. You have to pay line rental with the Post Office, but you’ll pay a lot less per month than with some competing broadband providers. Line rental fees are set at £13 per month, which is quite a bit below the industry average. You can make it even cheaper if you take advantage of the Post Office’s line rental saver scheme, an up-front annual payment which equates to just £10 per month overall.

Unlimited downloads on Broadband Premium

Two broadband options are available with the Post Office. Broadband Essential is the cheaper option, and subject to a usage cap. Broadband Premium is free of any such caps however, and boasts an unlimited download service to give you the freedom to download large files and stream movies without worrying about an allowance. Both come with an inclusive phone plan providing free calls to UK landlines on weekends.

Short contracts

When you take broadband from the Post Office you only have to sign up to a 12-month contract. For a fixed-line broadband provider, this is a relatively short term, shorter than bigger providers like BT and Plusnet. As with all broadband contracts, early cancellation by the client results in early termination fees. These are usually calculated by the number of months left on the contract, and can generate bills running into the hundreds in some circumstances. Be sure you can commit to a contract before you sign.

Visit Post Office →

What we don’t like

Fair use policy

Despite the suggested unlimited nature of Broadband Premium, you’ll find that all of the Post Office’s broadband services are controlled by a strict fair usage policy. On Broadband Premium, if your usage exceeds 100GB in a month you’ll find both your download and upload speeds considerably slowed. On Broadband Essentials, your connection will be tempered after 10GB, and you’ll be charged 75p for every gigabyte received in excess of this amount.

No stated download or upload speeds

Broadband providers usually tell you the maximum upload and download speeds you’ll get with their broadband services before you sign up. Not so with the Post Office. The provider doesn’t reveal its broadband speeds at all, only going as far as to vaguely claim that you’ll receive “speeds as fast as your phone line can support”. Average download speeds for customers using our independent speed test show the Post Office running at around 3.6Mbps, with the average upload speed at a shockingly slow 460.1Kbps. Not great.

Customer service issues

In the September of 2013, many Post Office broadband customers became frustrated when they could no longer access their Post Office email accounts. This was in part due to a change of network provider (the company was moving to TalkTalk’s network), and left many without access to their important emails for over a week. When customers called to complain, very few were able to get through to a customer service representative, and customers found themselves sitting on hold for hours on end, unable to get through.

Package comparison

  • Broadband
    Max Download Speed8Mb
    Max Upload Speed0.2Mb
    Monthly Usage10GB
    Fair UsageYes
    Traffic ShapingNo
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.5ppm
    Evening Calls1ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    -
    £7
    Upfront CostFree
    Contract Length12 months
    Line Rental p/m£13
    Average Monthly£20
    First Year Cost£240
    Lifetime Cost£240
    See deal →
    or call 0800 840 5395
  • Broadband
    Max Download Speed8Mb
    Max Upload Speed0.2Mb
    Monthly UsageUnlimited
    Fair UsageYes
    Traffic ShapingNo
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.5ppm
    Evening Calls1ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    -
    £10
    Upfront CostFree
    Contract Length12 months
    Line Rental p/m£13
    Average Monthly£23
    First Year Cost£276
    Lifetime Cost£276
    See deal →
    or call 0800 840 5395

Availability

Now that you know whether or not the Post Office is the broadband provider for you, you’ll want to check to see if you can get broadband where you are. Pop your postcode into the checker below to find out.

Check availability

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Conclusion

The Post Office doesn’t offer the best broadband service, and its coy avoidance of giving a definitive broadband speed seems suspect. Despite this, its line rental is one of the cheapest on the market, and its familiar reputation may be of comfort to some. Don't forget, Cable.co.uk now produces in-depth broadband reviews, so don't forget to check them out before making any final decisions.

Visit Post Office →

Post Office broadband reviews

Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, follow the links below to check out what we thought of the Post Office's range.

HomePhone and Broadband Premium

2.4

HomePhone and Broadband Premium

Need help choosing the right deal?
Speak to one of our experts on 0800 840 53950203 305 5292

We're here to help Monday to Friday 8am-9pm, Saturdays 9am-6.30pm and Sundays 10am-6.30pm

Comments (138)

steve
8 days ago

I told every body about 10 months ago what a c*** company this is I moved from them within six week of joining them I threatened them with watchdog etc the only way I got them to accept them they was in the wrong was to threaten them with small claims and they aged to right off the full debt and let me move. nobody these days should suffer and think the PO BB should be closed down but nobody takes any notice off peoples feedback. don't get sucked into there cheapness because you will suffer just pay a little more and you will get the service what you want. I with bt and never had any problems with them.

Fred
8 days ago

In a lot of cases and this Post Office fiasco is one of them. The general public is being held over a barrel. Sign a twelve month contract with Post Office. They do not provide what they have contracted to do. You have to pay and suffer for twelve months.

Fred
8 days ago

'The Post Office doesn’t offer the best broadband service, and its coy avoidance of giving a definitive broadband speed seems suspect. Despite this, its line rental is one of the cheapest on the market, and its familiar reputation may be of comfort to some. Don't forget, Cable.co.uk now produces in-depth broadband reviews, so don't forget to check them out before making any final decisions.'

You don't need to check anything to make a final decision about the Post Office 'service'. Just read the comments here.

Fred
8 days ago

Lilly said:- 'Hey I'm wondering if anyone can help I recently decided to go with PO for phone and broadband thing is it works with my phone and by but not with my laptop? My laptop is a month old and running on windows8 I spoke to PO and was advised to get a new laptop! Anyone else having this problem?'

Lilly, your only solution is to buy another laptop to prove them wrong. Then they will ask you which room is it located in or how many floors are their in your house or what shape are the cables flat or round, whatever shape they are they are wrong plus another couple of dozen inane questions...

Fred
8 days ago

THIS IS THE WORSE SERVICE I HAVE EVER HAD. I have been ringing these guys for the past 3 and a half months almost everyday to sort my broadband out. it just never works. i have had no service for the past months and the managers and customer service advisers are useless. no matter how cheap they are i wouldnt ever sign up to these guys even if they offered it to me for FREE. THIS IS CAUSED ME SO MUCH STRESS/

~'# DO NOT MAKE THE MISTAKE TO SIGN UP WITH THESE GUYS OR YOU WILL HAVE SO MANY PROBLEMS AND CUSTOMER SERVICE IS TERRIBLE.

The comments above are exactly my comments. Why should anybody pay the same as another person receiving fast broadband at 6MB when you receive speeds between 200kbps to 750kbps. With that being the case one should pay 6 times less than the person receiving 6MB. The advertising and implied service supplied must surely be breaching some consumer laws. When is somebody going to do something about this?

nick
9 days ago

Sue, try moving the router, upstairs if possible, or higher, not near wall or metal.

sue
10 days ago

I changed from Bt to the Post office because of bt constantly increasing charges. I found that the Post Office modern is cheap rubbish and the signal is not strong enough to use the computer in a different room from the modem. I have been onto the computer technical services all day trying to get it sorted thinking it was the computer and it turns out to be the Post Office Broadband at fault. I have only had the broadband a few weeks and I am not happy with it, and its a 12 month contract, when the 12 months is up I am going back to Bt. Never had any problems with BT. Only thing with Bt is that they give new comers a better deal that loyal customers. Unfair.

sean
10 days ago

dorothy it is bt openreach that charges 120.00 for coming out not post office or any othe isp. they must have done work that was not part of the line. i had a bt openreach out to fix the line not broadband for free. my broadband works excellently on my wifi laptop smartphone and even my smart tv and sky+ box. its either you area in that case any isp will be bad or slow or your own equipment. where is the router placed what electrical interference around is there etc. the router in n router which means a range of 30 yards. i live in a first floor 1 bedroom flat and i can pick up signal outside my flat.

NAZ
12 days ago

THIS IS THE WORSE SERVICE I HAVE EVER HAD. I have been ringing these guys for the past 3 and a half months almost everyday to sort my broadband out. it just never works. i have had no service for the past months and the managers and customer service advisers are useless. no matter how cheap they are i wouldnt ever sign up to these guys even if they offered it to me for FREE. THIS IS CAUSED ME SO MUCH STRESS/

~'# DO NOT MAKE THE MISTAKE TO SIGN UP WITH THESE GUYS OR YOU WILL HAVE SO MANY PROBLEMS AND CUSTOMER SERVICE IS TERRIBLE.

dorothy
12 days ago

in jan this year 2014 I had problems with my broadband connection after many calls and being submitted to a barrage of stupid and insulting idea of how to fix it like get on the floor and check everything is connected then they said they would send an engineer at no point did they mention any charge for this turned out was a new router that was required which I was told would be no charge now 6 months later they have billed me £120.00 for the engineer this is a total ripoff who can I report these charlatans to

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