BT and businessman hit impasse over broadband complaint
BT admits it has reached an impasse with a Reading businessman who claims the broadband service he received was not up to scratch.
Harish Raichura, who owns Valpree Printing, has demanded reimbursement for the "appalling" experience provided by BT and the hours he spent on the phone attempting to resolve the problem, reports the Reading Post.
Mr Raichura said he has spent "hundreds of hours" on the issue after being sent a router he claimed was faulty. When he was given a replacement, the business owner was unhappy with the slow broadband connection he received.
BT allowed Mr Raichura to cancel his agreement and sent him a goodwill gesture, meaning the former customer has not paid for any of his contract, but he is looking for additional compensation and is sending his case to the ombudsman.
Emma Littlejohn, a spokeswoman for BT, accepted there had been a "couple of delays" in the service provided by the telecoms giant.
She added: "He wants more, but we've come to an impasse.
"We're sorry he's not happy with us and at the start our service certainly wasn't as it should have been, but we have come to the end of the road."