BT compensates Cavendish Press after landline outage
BT has stumped up almost £500 in compensation to Manchester-based Cavendish Press after leaving the company without landline service for almost eight days.
Jon Harris, managing director of the news agency, has been locked in a year-long battle with the telecoms giant after his firm's phone lines were disconnected in August 2011, reports the Press Gazette.
After he queried four duplicate bills, BT still failed to get the system working fully again.
Mr Harris complained to the Communications Ombudsman after BT tried to resolve the situation by offering Cavendish Press three months of free line rental.
Ombudsman investigations officer Akalia MaClaurin said the communications provider had been guilty of a customer service shortfall and recommended the gesture of goodwill be increased.
"I am of the opinion that [BT] did not act fairly or reasonably in cutting you off so swiftly without even a final demand letter or restricting your services," she stated in a letter to Mr Harris.
The news comes just days after a BT home phone outage hit residents in Chichester.
According to the Chichester Observer, the problem affected at least 30 houses on Orchard Street, leaving them without landline service for more than two weeks.