BT leaves Worcester homes without broadband for almost a month
Consumers in Worcester have been left without broadband and home phone usage for almost a month after delays to the repair process.
The issue affected properties in the Himbleton Road area and was reported to local newspaper the Worcester News by customers of Orange, Sky and TalkTalk, although responsibility for reconnecting the lines lies with BT.
According to the residents, the problem has been affecting their broadband and landline service since at least March 3rd 2012.
Engineers from Openreach, the telecoms giant's local access network business, changed their minds about the best way to fix the outage with minimal impact on traffic flows, resulting in the lengthy delay.
BT, which claimed only 14 households have been affected, pledged to resolve the issue on Thursday (March 29th).
A spokeswoman from the internet service provider explained: "It was decided to make repairs during Sundays, but now engineers have found an alternative way to complete the work."
The Worcester outage comes in the same week that faults at two BT exchanges in Edinburgh resulted in thousands of customers across the city losing their home phone service, the Edinburgh News reported.