BT Vision named the most complained about pay TV service
BT Vision is the UK's most complained about pay TV service, according to Ofcom.
The telecoms regulator has previously published complaints data on broadband and home phone services, and has now extended the remit of this report to include subscription TV packages.
From January to March 2012, Ofcom received the highest number of complaints about BT Vision, at 0.27 issues per 1,000 customers, followed by Virgin Media (0.07) and Sky (0.03).
Analysis of the figures suggests there are several reasons behind the relatively high number of complaints about BT Vision, the regulator explained, including billing problems and issues related to the telecoms giant's sales processes.
Ofcom pointed out that complaint volumes for each provider either declined or stayed level compared with the previous quarter, when the number of issues per 1,000 customers for BT, Virgin and Sky stood at 0.38, 0.08 and 0.03 respectively.
Despite generating the most complaints of any UK pay TV service, BT Vision still performed strongly during the first quarter of 2012, with the customer base increasing by 28,000 homes.
BT also secured additional content during the three-month period through deals with Miramax and UKTV.