Gilfach Goch residents slam BT
BT has come in for a great deal of criticism in the Welsh town of Gilfach Goch after residents experienced a number of service disruptions and a slow-down in broadband speeds.
The broadband provider has seen speeds drop to around 0.5Mbps in the area, which was measured as having an average connection speed of 6.6Mbps by Ofcom last November, reports the Pontypridd Observer.
A spokesman blamed the issue on a length of water-damaged, faulty cable and assured customers the firm is working as hard as possible to resolve the problem, apologising for any inconvenience it has caused.
However, local man John Gilchrist expressed his dissatisfaction with BT's response to the issue.
"I spent the whole weekend looking for the problem. It looks like it will be four weeks before it is improved," he said, describing the ISP's response as "farcical".
The situation had not been properly explained to local residents over the last month, leading to great deal of uncertainty, concluded Mr Gilchrist.
BT was recently forced to offer compensation to Cavendish Press after leaving the company without a landline for almost eight days.