Ofcom looks to improve broadband customer service
Broadband customers may receive improved services from providers under new plans from Ofcom.
Communications regulator Ofcom has announced new proposals to improve the customer service offered by broadband providers.The body has called for the creation of basic minimum standards for complaints handling for the industry, as well as the provision of additional information to ensure consumers are aware of dispute resolution services.
In addition, the organisation is looking at ways to improve the transparency of providers' performance levels.
Ed Richards, chief executive of Ofcom, said the body wants to improve the way consumer queries and complaints are handled.
He added: "Consumers should be able to expect their provider to try and address complaints and, where the complaint cannot be resolved, they should be made aware of their right to a free and independent dispute resolution service."
Earlier this week, an Ofcom study suggested that UK broadband services are among the cheapest in the world.
It was also revealed that the UK is home to highest proportion of households with digital TV services.
