Ofcom to cut dispute resolution times
The UK's communications regulator has announced plans to reduce the amount of time it takes consumers to resolve complaints or disputes with their service providers.
New plans have been announced that will see Ofcom work to cut the time it takes for consumers to have their complaints or disputes resolved with telecoms providers.From September 1st, people will be able to use the dispute resolution service eight weeks after making an initial complaint to their broadband or home phone provider.
The present system allows consumers 12 weeks, so it is hoped the move will speed up the process of resolving such issues.
Ed Richards, chief executive of Ofcom, said: "The vast majority of consumers are happy with their telecoms services.
"For the minority who aren't we want to ensure that customers get a fair and swift resolution to their disputes."
Earlier this month, Ofcom announced that it handed out a record number of fines to broadcasting and telecoms companies during 2008.
