TalkTalk apologises over home phone discount mistake

TalkTalk has apologised to its standalone home phone customers for sending them details of a special offer that they are not eligible to receive.

According to the Daily Mail, the internet service provider wrote to the bulk of its residential subscribers last month announcing they could save money on their landline rental by paying for a year's usage up front.

This discount has been brought in to cushion the blow of an increase in line rental.

However, the offer neglected to state that only customers signed up to a bundle of broadband and home phone services are able to take advantage of the deal.

It is believed as many as 100,000 homes would not qualify for the deal because they are only subscribed to one of TalkTalk's landline packages.

Responding to the news, a TalkTalk spokesman issued an apology to any customers who were sent the letter in error.

"Those who received the letter, but aren't eligible for the deal can contact us and we will ensure they receive an equivalent offer," he added.

In July, Ofcom published figures that showed TalkTalk was the UK's most complained about major landline provider in the three months to February.