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TalkTalk boosts broadband speeds for 25k customers with home visits

Monday, June 11th 2012 by Paul France
TalkTalk helps 25,000 customers improve their broadband speeds

The Bright Sparks initiative from TalkTalk has helped thousands of customers increase their connection speeds.

TalkTalk has helped thousands of customers boost their broadband speeds through its Bright Sparks home visits.

The scheme involves engineers from the internet service provider offering subscribers practical tips on how to optimise their in-home setup.

According to TalkTalk, more than 25,000 customers have seen an increase to their broadband speeds as a result of the initiative, with the average improvement clocked at 4Mbps.

In addition, the telecoms firm revealed that over 385,000 subscribers have signed up for its HomeSafe security and parental controls, which were launched in May 2011.

The service is free for all TalkTalk customers and is designed to help parents keep children safe from viewing harmful and inappropriate content online.

This April, TalkTalk chief executive Dido Harding said one in three new subscribers signs up for HomeSafe, roughly correlating with the number of households that contain children.

By March next year, the company is hoping to increase the number of HomeSafe users to one million.

"I know that is still a small number of UK households, but it will be nearly a quarter of our customer base and I'm really proud that TalkTalk is doing our bit to make the internet a safer place," Ms Harding commented.

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