TalkTalk loses more broadband customers

TalkTalk has suffered another substantial loss of broadband customers during the second quarter of its 2011-12 financial year.

Some 43,000 subscribers left TalkTalk in the three months to September 30th, meaning it has now seen its customer base shrink for each of the past four quarters.

The losses stemmed from the company's legacy and off-network broadband services, which declined by 57,000 and 69,000 respectively during the three-month period.

However, TalkTalk drew some positives from the fact its on-network customer base is continuing to grow. It currently stands at just under 3.7 million, up from 3.4 million at the same point last year.

In total, 89 per cent of the internet service provider's subscribers are now on TalkTalk's fully unbundled broadband network.

Dido Harding, chief executive of TalkTalk, said the firm's priority is to "improve customer experience and make our end to end systems and processes both more effective and more efficient".

In September, Ofcom named TalkTalk as the broadband and home phone provider that offers the lowest levels of customer satisfaction, with just 52 per cent of its broadband subscribers stating they were happy.