TalkTalk retains unwanted broadband complaints accolade

TalkTalk has achieved the unwanted accolade of being named the UK's most complained-about major fixed-line broadband provider for the seventh successive quarter.

Ofcom's latest data on the subject revealed TalkTalk attracted 0.42 complaints per 1,000 customers during the three months to June 30th 2012, almost twice as many as the industry average of 0.24.

Line faults and other service-related issues accounted for the majority of these complaints.

However, there was some good news for TalkTalk, as the number of complaints it caused dropped for the third quarter in a row.

A similar story can be seen in the home phone market, with TalkTalk the only provider to experience above-average levels of complaints.

Some 0.53 complaints were received per 1,000 TalkTalk landline customers, although this represents the fewest issues generated by the home phone service since Ofcom began monitoring complaints data in late 2010.

Responding to the figures, TalkTalk said: "We recognise that there is still work to do.

"Technical faults are fixed faster, more support is being offered when customers move house, and our online support system ... is being further enhanced."