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Virgin Media broadband glitch hits London and south-east

Tuesday, October 18th 2011 by Paul France
Virgin Media suffers south-east broadband service glitch

Some Virgin Media subscribers have been unable to open large websites such as the Guardian and Wikipedia.

Virgin Media broadband customers in parts of London and south-east England are struggling to access big websites such as Wikipedia due to a service glitch.

The problems, which also prevented subscribers visiting the Guardian and Yahoo! websites, first struck on Sunday morning (October 16th 2011) and are still ongoing, reports the Register.

Issues are expected to affect some customers until this morning, according to an error message on Virgin Media's service webpage.

The outages were acknowledged by the cable company via its official website and customer service centres, but staff at Virgin Media's headquarters insisted they were not aware of the problem.

A spokeswoman explained the web status and phone line messages are tailored to individual streets and postcodes, meaning the issue is confined to a small number of subscribers.

"All of this could be specific individual postcodes or specific to individual customers," she explained.

This service failure comes just days after Virgin Media blamed a Scottish broadband outage affecting customers in Glenrothes, Kirkcaldy and Leven on hungry rats.

According to the internet service provider, the rodents gnawed through underground cables, leaving subscribers without broadband, home phone and cable TV access for much of last Monday and Tuesday.

Comments (1)

Colin jacobs
12th December 2011

We were off air from Sunday 14:00ish to sometime between 04:00 and 05:30 on the 17th. Broadband, TV and telephone, all down the swanny! Told it should be back by 18:00 on the 16th. sadly not. I know these incidents will occur as long as night follows day but we would like the info updated a little more often. Telling us at 1900 that we would be up and running by 1800 is not helpful. To be fair though, they didn't say which 1900. My complaint is often one of denial followed messaging that is some way behind the curve. Keep the punter informed in a meaningful way and you obviate 50% or more of moans and groans. And whilst I'm on the subject, there's a pint or two to the Virgin operative who manages to get my wife's mobile contract sorted out. As they haven't managed that in three years, I guess my money is safe, which is more than can be said for my wife's lest she spends 15+ minutes each month on an 0845 number to sort it out. If the get it right they might actually make a profit out of her instead of placating her with extra free minutes due to administrative ineptitude. Apart from that the service is good! ( apologies to Hoffnung!)

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