Virgin Media denies overselling broadband in Bristol
Virgin Media has insisted reports of slow broadband in the Bristol area are not the result of overselling.
Many customers said their cable broadband connection is unusably slow at peak times - during the evening and at weekends - and claimed they were informed by Virgin Media staff that the service has been oversold in their area.
According to the Post, the most affected parts of Bristol are the BS6 and BS7 postcode areas, which include communities such as Bishopston, Cotham, Lockleaze and Redland.
Although the cable company admitted its broadband network is underperforming in some locations, it insisted a fix is in the pipeline.
Speaking to the newspaper, a spokeswoman for Virgin Media explained the issue has been caused by the need to carry out upgrades on network equipment known as nodes, which have sufficient bandwidth to serve the customers connected to them.
"To give some context, our network in Bristol has approximately 230 nodes overall, but four of these are in need of an upgrade," she said.
Remedial works are currently taking place and Virgin Media expects them to be completed by December at the latest, the spokeswoman added.