Virgin Media readies firmware update for SuperHub broadband router

Virgin Media has confirmed that it is to release a new firmware update for its SuperHub broadband modem/router combi kit in the coming weeks.

The internet service provider (ISP) has stated that the update for the device aims to address connectivity issues that some users have been experiencing since it was launched in February 2011, reports the Register.

More than 400,000 SuperHub devices have been installed since its introduction, but customers have complained about technical problems with its wireless internet functionality, which has been subject to interference and sluggish performance.

A spokesman for the ISP confirmed that Virgin Media is aware of these issues and is currently testing a firmware upgrade that will address them, while also adding a new feature called modem mode.

The company added: "We are re-opening our call for beta testers to allow customers waiting for this feature to get the firmware ahead of full release."

Virgin Media has set up an online FAQ to provide solutions for common problems with the SuperHub, with advice including restarting the device, checking its positioning and changing the wireless router channel.