Post Office broadband deals

About Post Office broadband deals

Post Office Ltd, the well-known British postage company, began offering broadband service to customers in 2009 built atop TalkTalk's network. The broadband service was pretty successful, with over half a million customers by 2019. However, in 2021, the company decided to exit the telecoms market and sell its broadband services to Shell Energy, transferring all its customers to the new provider.

Shell is a relatively new player in the broadband market, which it got into by acquiring First Utility in 2018. For more information on the company’s broadband deals, see our Shell Energy Broadband guide..

Consistently among the cheapest providers of ADSL broadband in the UK, Post Office runs its broadband service using TalkTalk’s wholesale network, which in turn uses Openreach’s nationwide broadband infrastructure – check out our broadband jargon guide for more information. Head this way for our review of Post Office broadband.

What does Post Office broadband offer?

Post Office Broadband has a range of broadband plans and also offers home phone services, but it doesn’t offer any TV bundles. And if you’re struggling to work out what broadband speed you need, our guide can help you find the right package for you.

• ADSL broadband – The cheapest Post Office package is a standard (ADSL) broadband package with an average download speed of 11Mbps and an average upload speed of 1Mbps.
• Fibre broadband– Post Office Unlimited Fibre Broadband offers average download speeds of 38Mbps and upload speeds of 2Mbps, whereas Unlimited Fibre Broadband Plus offers average download speeds of 67 Mbps and upload speeds of 10Mbps.
• Home phone – Post Office’s home phone deals include free calls to other Post Office Home Phone numbers at any time, as well as safety features such as caller display and call barring. Weekend calls (from 6pm Friday to 6am Monday) can be added for free, while there’s the option to pay for evening and weekend calls (evenings are 6pm to 6am weekdays), anytime calls (including 1,000 minutes to 0870 and 0845 numbers) or Anytime Plus, which also includes calls to mobiles and international calls.

Why choose Post Office broadband?

• No data caps – There are no data limits on Post Office broadband deals – although most current broadband deals from other providers are also unlimited.
• No mid-contract price hikes – Post Office promises not to hike the price of your broadband mid-contract. There are a handful of providers making this commitment now, and it’s reassuring for customers.
• UK support team – Post Office has a UK-based customer support team available 8am to 8pm Monday to Saturday and 9am to 6pm Sundays on 0345 600 3210. You can also contact them via email and it wouldn’t be the Post Office if you couldn’t send them a letter.
• Home phone features – Post Office offers a number of home phone features as standard, including free calls to other Post Office customers, 10% off calls to 10 UK numbers of your choosing, call barring and 1471, caller display and ‘hide my number’.
• Post Office SafeGuard– This free internet security package includes a firewall, antivirus protection and parental controls.

Pros and cons of Post Office broadband

Pros

• Some of the cheapest broadband deals on the market
• Low-cost calls to ten UK numbers of your choosing
• Simple and easy to understand packages
• Post Office SafeGuard included
• UK-based customer service

Cons

• No option for TV bundles
• No broadband-only deals
• Few extras included