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Virgin Media - The UK's No 1 Cable Provider

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  • Superfast fibre optic broadband
  • TiVo® - the most advanced digital TV recorder
  • Exclusive online deals and offers
  • Virgin Media Collections - 9 months half price and free installation

    • Why choose Virgin Media?

      Virgin Media is the UK’s biggest cable operator, with a network that can reach more than half of all homes. As a Virgin Media customer you could browse the web using the UK’s fastest fibre optic network at speeds up to 120Mb, and you can enjoy a wealth of great cable TV entertainment across up to 217 channels, and have it powered by the UK’s most advanced set-top box, the Virgin Media TiVo.

      You get all of this as standard:

      • Award winning customer service
      • Uncapped downloads
      • Free Virgin Media Super Hub wireless router
      • Inclusive Virgin Media Security, email & PC Health Check software
      • HD channels at no extra cost
      • Free catch-up TV and TV on-demand service with all TV packages
      • Free set-top box & Super Hub repairs for as long as you're a customer
      • Inclusive calls to landlines & Virgin mobiles with all telephone packages
      • No need to take a landline if you don’t want one
      • No hidden charges

      Officially the UK’s fastest broadband

      If you’re looking for the UK’s fastest broadband you can only get it from Virgin Media. In some areas it’s now available at up to 120Mb, which leaves the competition standing – including the other leading fibre optic broadband providers. If you don’t need the fastest option, or you’re just looking for a cheaper alternative you can also choose from a basic up to 30Mbps or an intermediate up to 60Mbps packages.

      With fibre optic broadband from Virgin you can download as much as you like each month thanks to uncapped downloads which come as standard across all packages and bundles. And Virgin Media is the only UK fixed-line broadband provider that doesn’t insist that you take a landline if you don’t want one.

      When you sign up you’ll get an exclusive Virgin Media Super Hub. It’s based around the latest Wi-Fi technology and is one of the most advanced broadband routers offered by any of the UK’s main providers.

      The Super Hub can support up to 4 wired and up to 20 wireless connections at the same time, making it ideal for large families and shared houses. And because it’s been designed to be “future-proof” you won’t have to replace it when your broadband speed increases in the years to come.

      Up to 217 TV channels with the UK’s most advanced set-top box

      To get digital TV from Virgin you don’t need a bulky satellite dish, or even an old-fashioned TV aerial on your roof - everything is carried into your home via cable. You can enjoy up to channels, including many of Sky’s most popular channels – but unlike Sky you don’t have to pay extra to watch in HD.

      At the heart of Virgin’s cable TV service is the revolutionary Virgin Media TiVo, which is the most advanced digital TV recorder ever offered to UK consumers. It’s HD ready as standard (just like all Virgin Media set-top boxes) and it can record up to 3 channels at a time, more than either the Sky+ or Vision+ boxes.

      Your TiVo will learn what you like to watch and then automatically record new shows that you might otherwise have missed. And if there’s a particular genre, actor or director that you just can’t get enough of you can tell your TiVo to automatically record any future programmes that they feature in.

      Unlike some other providers there’s also no need to worry if anything goes wrong with your set-top box, as you’ll automatically qualify for free repairs for as long as you remain a cable TV customer.

      Unmissable on-demand content for all TV customers

      Whether you choose the TiVo or the more basic V HD set-top box you’ll still be able to access great on-demand content whenever you like. Catch-up TV is free across all packages and it brings you the most popular programmes from the last week on the BBC iPlayer, ITV Net Player, 4oD and 5 Demand.

      You’ll also get access to at least 2,200 hours of classic UK and US TV series with the free TV on-demand service – and if you choose a more complete TV package you’ll get access to up to an extra 1,300 hours.

    • Best Virgin Media packages

      Find your ideal package

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      21 packages in total

      Loading...Loading...
      ProviderPackage DetailsBroadband
      Speed
      Digital
      TV
      Inclusive
      Calls
      Upfront
      Cost
      Monthly
      Cost
      Virgin Media30Mb Broadband & Inclusive Weekend Calls
      Up to 30Mb fibre optic broadband. Unlimited download allowance. Free weekend calls.
      CABLE EXCLUSIVE £4 FOR THE FIRST 3 MONTHS & FREE INSTALL
      30Mb
      up to
      not
      included
      Yes
      weekend
      Free
      save £49.95
      £4
      £14.50 after 3 mthsprice details+ £14.99 line rental18 month contract
      Virgin Media60Mb Broadband and Inclusive Weekend Calls
      Up to 60Mb unlimited broadband. Unlimited weekend calls. Virgin Media Super Hub.
      CABLE EXCLUSIVE £5 FOR THE FIRST 3 MONTHS & FREE INSTALL
      60Mb
      up to
      not
      included
      Yes
      weekend
      Free
      save £49.95
      £5
      £19.50 after 3 mthsprice details+ £14.99 line rental18 month contract
      Virgin MediaTV M+ and Inclusive Weekend Calls
      100+ digital TV channels + TiVo. Pause, rewind & record live TV. Unlimited weekend calls.
      £6.50 OFF FOR THE FIRST 6 MONTHS
      not
      included
      109
      channels
      Yes
      weekend
      £49.95
      one-off-fee
      £6.50
      £13 after 6 mthsprice details+ £14.99 line rental12 month contract
      Virgin MediaStarter Collection, 30Mb Broadband, TV and Calls
      Up to 30Mb fibre optic broadband. 61 TV channels & TiVo box. Unlimited weekend calls.
      6 MONTHS HALF PRICE & FREE INSTALL
      30Mb
      up to
      63
      channels
      Yes
      weekend
      Free
      save £49.95
      £9
      £18 after 6 mthsprice details+ £14.99 line rental18 month contract
      Virgin MediaEssential Collection 30Mb Broadband, TV and Calls
      Up to 30Mb fibre optic broadband. 100+ digital TV channels + TiVo. Unlimited weekend calls.
      £13 OFF EVERY MONTH FOR 9 MONTHS & FREE INSTALL
      30Mb
      up to
      109
      channels
      Yes
      weekend
      Free
      save £49.95
      £13
      £26 after 9 mthsprice details+ £14.99 line rental18 month contract
      Virgin MediaTV L and Inclusive Weekend Calls
      135+ digital TV channels + TiVo. 8 crystal clear HD channels. Unlimited weekend calls.
      £6.50 OFF FOR THE FIRST 6 MONTHS
      not
      included
      144
      channels
      Yes
      weekend
      £49.95
      one-off-fee
      £15
      £21.50 after 6 mthsprice details+ £14.99 line rental18 month contract
      Virgin Media60Mb Broadband, TV M+ and Inclusive Weekend Calls
      Up to 60Mb unlimited broadband. 100+ TV channels + TiVo. Unlimited weekend UK calls.
      £13 OFF EVERY MONTH FOR 9 MONTHS & FREE INSTALL
      60Mb
      up to
      109
      channels
      Yes
      weekend
      Free
      save £49.95
      £18
      £31 after 9 mthsprice details+ £14.99 line rental18 month contract
      Virgin Media100Mb Broadband and Inclusive Weekend Calls
      Up to 100Mb unlimited broadband. Free super-fast wireless router. Unlimited weekend calls.
      £7.25 OFF FOR 6 MONTHS & FREE INSTALL
      100Mb
      up to
      not
      included
      Yes
      weekend
      Free
      save £49.95
      £19.75
      £27 after 6 mthsprice details+ £14.99 line rental18 month contract
      21

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      This ensures you receive accurate information on the availability of providers and packages in your area.

      Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

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      Average monthly cost explaination

      This figure allows you to compare packages in terms of an average monthly cost.

      Regardless of offers, upfront costs or contract lengths, you'll be able compare like-for-like.

      We calculate the average monthy cost by taking the monthly cost, discounts, upfront fees plus line rental and dividing it by the length of the contract. Simple.

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      Prices last checked and verified 14 May 2013. Monthly costs exclude line rental unless indicated. All prices are inclusive of VAT except business packages. See assumptions & limitations
    • Virgin Media Reviews

      2/5 from 29 reviews
      Paul Geoghegan
      18/03/2013

      I can only add comments based on my own experience but I must say I am surprised by some of the negative reviews.

      I was on 10mbts and called to see when the much advertised free increase was due in my area. It turned out to be very immanent.

      I was happy with the results I was getting with 10mbts but the affect of going upto 30mbts (that's what I was put onto) is fantastic. When I check with broadband speed checker I am regularly getting 29 - 30 mbts download speeds. Even on wifi I am getting 12mbts download speed!

      Opening a website is pretty much instantaneous.

      It does not vary through the day.

      My experience with technical help has been good without any problems and when an engineer has come out I have found them to be fine.

      Not sure why all the complaints.

      Maybe better if, like me, you live in a leafy suburb of London?

      My street was first cabled way back pre Virgin, must have been in the 1990's and therefore I doubt whether we have the very latest cable, but it seems to work fine.

      Mark
      13/06/2010

      I've been with VM since they tookover from Telewest (and previously with United Artisits!) so i've been a cable customer for about 15 years in two seperate properties. I have had little to no problems with any of them but my recent experience with VM has been excellent. I have a 20mb broadband, phone and V+ box tv package. The V+ was a little flakey to say the least when it first came out, but recently I had them change it to the latest model (no charge and no quibbles) and all is absolutley fine there. I called their customer support team recently to upgrade from 10mb to 20mb broadband as I felt I was paying too much for the 10mb now, they immediatly put me on the latest 20mb package for the same price I was paying for 10mb. It's worth saying that I have not really had to call out any engineers to solve problems over the years, infact I've probebley only seen 4 of them in 15 years, so I have little expreince with booking time slots etc. Personally my exprience with VM has been fine and I would look to use them if possible when we move again.

      Shaun
      09/06/2010

      Only have broadband. Want to down size but as the press button five system knows what you want there is never anyone available to take your call. I've wasted so much money phoning the 1111 number that i've taken to calling 789-0 just to try to talk to someone who realy doesn't listen. I have an o2 fone and they called me to take more packages which I didn't want. I also slipped up when I said I was considering coming back to V mob. Went for shower only to find 2 missed calls when I emerged from shower. Guess who from. Sorry, don't mean to preach to the chior.

      ZERO rating becoming the norm.

      Have emailed Watchdog. Please help

      us Dom.

      Abey
      02/06/2010

      My TV was not working and Virgin booked an Engineer to 3 days later between 12 & 4. I had very important and urgent work on that day and requested to make as early as possible between 12 & 4. I waited till 4. Called Virgin about 5 times and it is 5 pm now but still the Engineer is not here. He has my telephone number but never cared to call. I called Virgin to discontinue all my services but their computer system is not working I have to call tomorrow. What a nice Company. Star rating zero.

      john lindley
      24/05/2010

      Totally exhausted with Virgin.

      Problem after problem over the last few years.

      The latest is that i have been without tv / internet for the last nine days. The original engineer told me that he had fixed the problem however the external cable around the house needed replacing.

      I was then given an appointment nine days down the line as they needed permission from the council to dig up the rd. I told them of what the original engineer said however was told it was definitely the underground cable. Nine days on today and they checked the cable around the house after digging up the rd to find that it needed replacing. Fancy that ! Great when your daughter is studying and needs the internet for her homework. However finally fixed today however they have now disconnected the home phone which is great when i am registered disabled. Fantastic job.

      The engineers are all excellent, polite and superb at there jobs however the problem lies with managing the jobs and the passing of correct information.

      john thompson
      22/05/2010

      after 2 visits from your engineers to sort out a fault with my broadband with a week loss of service my emails no longer work not a very good service is it ? as for star rating FORGET IT !

      Bev
      22/04/2010

      We were with Virgin for 4 years and in that space of time we seemed to be paying more for a lot less than new customers were getting. They offered a free upgrade for a month and then charged us for that upgrade. When we called to complain we also mentioned that the deals on their website were cheaper (we were paying £20 a month for a 'large' broadband package which was less than 2mb when tested), so to make it cheaper they took away our tv package which we were paying for! And we didn't ask them to do that. Customer service is terrible, if you want to get anywhere I suggest you call to cancel!

      Elaine
      21/04/2010

      Decided I'd had enough of Sky and cancelled subscription. Now I've just read all the bad reviews for Virgin. Where can I go now? Someone from Virgin is calling me back in the morning. Not sure if I've done the right thing.

      LTC Cooper
      20/04/2010

      I feel as an existing customer I get a raw deal. Every month it seems the price of my package goes up. I am now paying circa £50 a month I could get a gold plated pig from sky for that. I'm going to change, had enough Virgin is not good value.

      rob hustler
      16/04/2010

      Will Virgin be showing the new MSK channel, Sky have it for free and it is the only channel showing Australian Rugby League in this country. If not I wil be changing to a sky digi box very soon.

    • Average broadband speed tests

      Below are the average broadband speed tests performed by Virgin Media customers on Cable.co.uk.

      Month
      Download Speed
      Upload Speed
      Total Tests
      May 2013
      27.3Mbps
      2.9Mbps
      7454
      Apr 2013
      26.5Mbps
      2.9Mbps
      11517
      Mar 2013
      25.3Mbps
      2.8Mbps
      12149
      Feb 2013
      23.3Mbps
      2.6Mbps
      17045
      Jan 2013
      22.8Mbps
      2.6Mbps
      33933
      Dec 2012
      25Mbps
      2.7Mbps
      23709
      Nov 2012
      25.8Mbps
      2.8Mbps
      20790
      Oct 2012
      20.9Mbps
      2.5Mbps
      7161
      Sep 2012
      21.5Mbps
      2.5Mbps
      4372
      Aug 2012
      22.3Mbps
      2.3Mbps
      3891
      Jul 2012
      23.3Mbps
      2.3Mbps
      3861
      Jun 2012
      23.2Mbps
      2.5Mbps
      4855
      May 2012
      21.5Mbps
      2.3Mbps
      6469
      Apr 2012
      19.9Mbps
      2.4Mbps
      2872
      Mar 2012
      20Mbps
      2.4Mbps
      3400
      Feb 2012
      24.3Mbps
      2.3Mbps
      320
      Jan 2012
      19.3Mbps
      2.3Mbps
      304
      Dec 2011
      18Mbps
      2.2Mbps
      143
      Nov 2011
      21.8Mbps
      3.4Mbps
      173
      Oct 2011
      23.9Mbps
      2.2Mbps
      198
      Sep 2011
      17Mbps
      2.4Mbps
      233
      Aug 2011
      22.9Mbps
      2.9Mbps
      249
      Jul 2011
      30.6Mbps
      2.2Mbps
      22
    • About Virgin Media

      Virgin Media is one of the most well known names in the UK broadband, TV and phone business, and the foremost provider of fibre optic broadband to UK consumers. With the addition of the Virgin Mobile brand they have become the only true “quad-play” provider in the UK.

      Virgin offers its fibre optic broadband, cable TV and home phone services via its own cable network. This means that Virgin customers don’t need a BT land line to subscribe to cable products, and they can have all charges including their line rental on a single monthly bill.

      Each of Virgin Media’s individual services have their own strengths and many of its 10,000,000 customers will just subscribe to one or two while others enjoy maximum convenience and value for money by opting for triple bundles of broadband, TV and phone.

      Virgin Media Broadband

      Virgin fibre optic broadband is amongst the fastest broadband services in the UK. In some areas it is available at up to 100Mb, while other more widely available packages have download speeds of between 30Mb to 60Mb. All of their fibre optic broadband packages include an unlimited monthly download allowance.

      Virgin Media is widely celebrated for delivering actual “real world” broadband speeds much closer to the advertised “up to” speed than any other UK provider. This is partly due to these services across a dedicated fibre optic network which can maintain much higher speeds than any other broadband technology.

      Videogamers can battle online via Xbox, PS3 or Wii with little or no lag time, making for a much more enjoyable online gaming experience. Virgin Media broadband also lets users stream movies and TV programmes at a much faster rate than any other broadband provider thus removing the annoying delays caused by buffering.

      When customers subscribe to Virgin Media broadband they automatically qualify for free PC security software and a free Virgin wireless router. Subscribers to up to 10Mb Virgin broadband Size L and their National Broadband packages receive a standard wireless router, while subscribers to any of the faster packages qualify for a free super-fast wireless router which is designed to handle data transfer rates of above 100Mb for when broadband services at that speed become available in the UK.

      Virgin Media TV

      Virgin Media offers three different TV packages, each of which is available as a TV only package or as part of a bundle with broadband and home phone.

      TV Size M+ is the most basic package. It features 75+ channels including the full Freeview selection plus Sky 1, Sky Living, The Discovery Channel and British Eurosport.

      TV Size L has an impressive 115+ channels including all of those found in TV M+ plus Cartoon Network, Comedy Central, Discovery Science, SyFy and more.

      TV Size XL has 175+ digital TV channels of digital TV. As you’d expect you get all of the great channels found in TV Size L along with a wide range of subscription favourites including Bio, Cartoon Network Too, Comedy Central Extra, Disney XD, ESPN, FX, History, Kerrang! and dozens more.

      When you subscribe to one of these TV services in most cases you’ll receive a TiVo box. This set-top box offers fantastic flexibility as it can record three shows at a time, automatically record new programmes based on your previous watching habits and can even schedule a recording for up to 7 days into the past!

      Virgin Media phone

      There is also a range of Virgin Media phone services that can be taken as part of a bundle or on their own. With a phone service from Virgin you can avoid paying line rental to BT and enjoy some great money saving perks.

      Phone Size M is only offered in bundles. Subscribing to this service, also known as Talk Weekends, gives you unlimited weekend calls to UK land lines and Virgin mobiles.

      Phone Size L is available either as part of a bundle or as a standalone service. Phone L, or Talk Evening & Weekends, gives you unlimited calls to land lines and Virgin mobiles at evenings and weekends.

      Phone Size XL, or Talk Unlimited, is also available as part of a bundle or as a standalone service. As the name suggests it gives you unlimited inclusive calls to landlines and Virgin mobiles all day, every day.

      Virgin Media History

      Virgin Media’s UK cable network was previously owned and operated by Telewest and NTL. After these two companies merged in 2007 they were incorporated into the Virgin Media brand alongside Virgin Mobile.

      The company has since continued to go from strength-to-strength, undertaking a massive programme of cable rollout and launching the groundbreaking Virgin Broadband 100Mb.