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Cable.co.uk comments on BT announces sweeping price hikes for all broadband customers

  • BT is today set to announce sweeping price hikes that will affect every BT broadband and TV customer in the UK
  • Price rises universally exceed current CPI inflation (1.6%), in some cases many times over
  • All basic broadband customers to see rise of £2 per month
  • All BT Infinity fibre customers to see rise of £2.50 per month
  • Line rental frozen at £18.99 per month, but cost per minute set to rise by 1p for both mobile and landlines, while call setup-fees (the cost of each call irrespective of how long you speak) has gone by 2p to 21p per call
  • Anytime call plans will go up by 49p to £8.99 per month, with evening and weekend call plans up by 30p to £3.80 per month
  • Call features such as call minder are up by 25p, while BT Privacy and caller display remain the same price
  • BT Sport will no longer be free for BT TV customers, and will now cost £3.50 per month – mid and top-level BT TV packages are unaffected
  • BT broadband customers who wish to watch BT Sport on their Sky box will see a price rise of £1.50 per month for the privilege
  • Non-BT broadband customers who watch BT Sport on their Sky box will see a rise of £1 per month

Friday 20 January 2017: BT announces a breakdown of all price hikes which will affect all BT broadband and TV customers in the UK.

Commenting on the findings Dan Howdle, consumer telecoms analyst at broadband advice site Cable.co.uk, says:

"This affects every one of BT's customers to a lesser or greater extent and is in my opinion completely unjustified. These price hikes are absurd in contrast to current rates of inflation and, quite rightly, I would expect BT customers to be fuming

"Customers should remember that under current rules, in the event of a price hike, they have the right to switch out of their contract free of charge. As a BT customer you do get a vote in this – but it's a vote with your feet."

Notes to editors

In return for using our commentary on UK telecoms issues, we would deeply appreciate a link to https://www.cable.co.uk


What is Cable?

Cable is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades, running research fieldwork both nationally and internationally on behalf of the biggest players in the industry. Dan is now consumer telecoms analyst at Cable, as well as more formally operating in the role of its Director of Communications and Content.

An experienced broadcaster, commentator and writer, Dan has appeared on BBC TV and radio, ITV, Sky and in the national papers. Dan has advised Ofcom on issues surrounding service quality, administered Cable’s Broadband Service Quality Awards and sat on the panel of judges for the Internet Service Providers Association annual awards.

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