Cable.co.uk comments on Ofcom's £2.7m EE overcharging fine
- Telecoms watchdog Ofcom, have concluded that EE have made fundamental billing mistakes
- Approximatly 40,000 customers were overcharged around £250,000 in total
Wednesday 18 February 2017: EE have been charged today £2.7m for overcharging thousands of its customers.
This penalty was announced in result of the ongoing investigation in to the mobile phone provider, which found the company had broke a fundamental billing rule on more than one occasion.
Commenting on Ofcom's announcement this morning of a £2.7m fine levied on EE for overcharging its customers, Dan Howdle, consumer telecoms expert at Cable.co.uk, said:
"This fine has come about not due to mistakes made in overcharging – due to the sheer complexity of major telecoms businesses, such mistakes are incredibly common – but due to EE's poor handling and devil may care attitude to reimbursement."
“Providers across the entire sector should see this as a stark warning: Fix your mistakes or there will be consequences. This morning, other major providers will be taking a long, hard look at both their billing rules and the methods used to address errors made."
Notes to editors
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Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades, running research fieldwork both nationally and internationally on behalf of the biggest players in the industry. Dan is now consumer telecoms analyst at Cable, as well as more formally operating in the role of its Director of Communications and Content.
An experienced broadcaster, commentator and writer, Dan has appeared on BBC TV and radio, ITV, Sky and in the national papers. Dan has advised Ofcom on issues surrounding service quality, administered Cable’s Broadband Service Quality Awards and sat on the panel of judges for the Internet Service Providers Association annual awards.