Cheaper, not faster – Price is number one consideration when choosing a broadband deal, new study finds
- Price is the most important factor for customers looking for a new broadband package; ahead of speed, usage limit, contract length, inclusive calls, provider advertising, provider reputation, freebies and router/hardware
- Provider advertising is least likely to affect purchasing decisions, scoring just 4.11 out of 10
- Two in five broadband users rated the importance of price at 10 out of 10
29 June 2015: Consumers are influenced more by the price of a broadband package than the speed it can deliver, according to a survey of 2,500 broadband users carried out by broadband, TV and mobile comparison site Cable.co.uk.
When asked which was the most important when considering whether to purchase a particular broadband package, on average respondents rated price 8.2 out of 10 (10 being the most important). What's more, two fifths of respondents rated the importance of price at 10 out of 10.
According to the survey, the price of broadband has a bigger influence on consumers than speed, usage limit, contract length, inclusive calls, provider advertising, provider reputation, freebies and router/hardware.
Usage limit was the second most important factor, scoring an average of 7.99 out of 10. Provider advertising was the least important, scoring just 4.11 out of 10.
Commenting on the results, Cable.co.uk's consumer telecoms expert Dan Howdle said:
“With price the number one consideration when comparing broadband deals, you'd think most of us would be paying as little as possible. Nothing could be further from the truth, however.
""Research we conducted earlier this year found that half of us have never switched broadband provider*. Not once. That's a vast proportion of people stuck in deals they're almost certainly paying too much for.
"It's a sort of collective dissonance, where, on the one hand, we all want to pay less for our broadband, and on the other we can't be bothered with the hassle of switching broadband providers. We should not be so easily put off."
"Finding a better broadband deal and switching to it has never been easier than it is right now. This month, Ofcom brought in new rules to bring switching broadband into line with other utilities such as electric and gas. Choose a new broadband deal, sign up, and your new provider will do the rest.
"Most of us could be saving hundreds of pounds a year."
Consumers can test the speed of their internet connection by using an online checker like the one here: www.cable.co.uk/broadband/speed/
On a scale of 1-10, where 1 is completely unimportant and 10 is extremely important, how important are the following factors in affecting your purchase of a new broadband deal?
Usage limit (limited/unlimited)
Inclusive call package
Notes to editors
- *Survey conducted April 2015 among 2,000 broadband users.
- If using our research and/or commentary we would deeply appreciate a link either to this page or to https://www.cable.co.uk
What is Cable?
Cable is a broadband, TV and phone comparator, unique news source and consumer champion.
Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades, running research fieldwork both nationally and internationally on behalf of the biggest players in the industry. Dan is now consumer telecoms analyst at Cable, as well as more formally operating in the role of its Director of Communications and Content.
An experienced broadcaster, commentator and writer, Dan has appeared on BBC TV and radio, ITV, Sky and in the national papers. Dan has advised Ofcom on issues surrounding service quality, administered Cable’s Broadband Service Quality Awards and sat on the panel of judges for the Internet Service Providers Association annual awards.