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Cable.co.uk comments on Virgin Media's second price rise in a year

  • Prices for the majority of customers will increase between £1.99 and £3.99. This means that, on average, customers’ prices will rise by 4.7% from November 2017
  • This is the second ubiquitous price rise for Virgin Media customers this year
  • The changes will take effect from November 2017 and some customers will start to see changes in their bills from October 2017
  • Virgin Media is writing to customers to explain these changes

Tuesday, 1 August 2017: Virgin Media has today announced its second set of inflation-busting price rises in a year, once again affecting all of its existing customers. Price rises average close to 5% and will take affect from November this year.

Similar price changes on deals for new customers have already taken place today.

Commenting on the findings Dan Howdle, consumer telecoms analyst at broadband advice site Cable.co.uk, says:

“With inflation back in the room and with Virgin Media having announced in February of 2015 it planned to invest a further £3bn in its broadband network the writing was on the wall – the money has to come from somewhere.

“If you do choose to switch, just remember that a price rise allows you to do so free of charge no matter where you are in your contract. You have 30 days once notified of the price rise to switch without exit fees if that's what you choose to do."

“Nevertheless, with two price rises in a year, you have to ask whether this is it, or if this is it for now? How much more is it going to cost to stay with Virgin Media? Well, you can either hang on and hope prices level out, or you can switch."

Notes to editors

In return for using our commentary on UK telecoms issues, we would deeply appreciate a link to https://www.cable.co.uk


What is Cable?

Cable is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades, running research fieldwork both nationally and internationally on behalf of the biggest players in the industry. Dan is now consumer telecoms analyst at Cable, as well as more formally operating in the role of its Director of Communications and Content.

An experienced broadcaster, commentator and writer, Dan has appeared on BBC TV and radio, ITV, Sky and in the national papers. Dan has advised Ofcom on issues surrounding service quality, administered Cable’s Broadband Service Quality Awards and sat on the panel of judges for the Internet Service Providers Association annual awards.

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