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Chosen by the public

Chosen by the public

Who better to judge aspects such as customer service, reliability, equipment and value for money than customers themselves? We interviewed 6,000 of them to decide the best providers in these categories…

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  • Award

    Best Broadband Provider

    Winner

    Plusnet

    Plusnet See Plusnet Deals

    Best Broadband Provider

    Winner: Plusnet

    Last year’s overall winner, Plusnet, has once again scored highest across the board – customer service, equipment, reliability and value for money – meaning it holds on to the coveted title, Best Broadband Provider.

    Sheffield-based Plusnet began life as Force9 Internet, a small provider launched by a company called Choice Peripherals, specialising in PC accessories.

    It became a big player in the UK broadband market after being acquired by BT Group in 2006, yet according to feedback we received, it has managed to retain a small-company approach to customer service.

    Provider ranking

    • Plusnet
    • Sky
    • Virgin
    • EE
    • BT
    • TalkTalk

    About the winner

    Last year’s overall winner, Plusnet, has once again scored highest across the board – customer service, equipment, reliability and value for money – meaning it holds on to the coveted title, Best Broadband Provider.

    Sheffield-based Plusnet began life as Force9 Internet, a small provider launched by a company called Choice Peripherals, specialising in PC accessories.

    It became a big player in the UK broadband market after being acquired by BT Group in 2006, yet according to feedback we received, it has managed to retain a small-company approach to customer service.

  • Award

    Best Equipment

    Winner

    Virgin Media

    Virgin Media See Virgin Deals

    Best Equipment

    Winner: Virgin Media

    From router to set-top box to home phone, Virgin Media has beaten the other providers to the Best Equipment gong for a second year running. Customers really rate Virgin Media's kit, and we completely agree with them: it's the best by miles.

    At Cable.co.uk, we have received positive feedback for Virgin Media’s Superhub, Superhub 2 and TiVo set-top box throughout the year, so we’re happy the users we interviewed recognised their provider's outstanding performance in this area.

    Provider ranking

    • Virgin
    • BT
    • Sky
    • Plusnet
    • EE
    • TalkTalk

    About the winner

    From router to set-top box to home phone, Virgin Media has beaten the other providers to the Best Equipment gong for a second year running. Customers really rate Virgin Media's kit, and we completely agree with them: it's the best by miles.

    At Cable.co.uk, we have received positive feedback for Virgin Media’s Superhub, Superhub 2 and TiVo set-top box throughout the year, so we’re happy the users we interviewed recognised their provider's outstanding performance in this area.

  • Award

    Best Customer Service

    Winner

    Plusnet

    Plusnet See Plusnet Deals

    Best Customer Service

    Winner: Plusnet

    Plusnet's loved-up customers have bestowed their provider with another award, this time for Best Customer Service.

    Plusnet continues to provide a personal touch when dealing with consumers. As a result, it outperformed Virgin Media, Sky, BT, TalkTalk and EE, winning another huge pat on the back from those who have first-hand experience of its services.

    Provider ranking

    • Plusnet
    • Sky
    • Virgin
    • EE
    • BT
    • TalkTalk

    About the winner

    Plusnet's loved-up customers have bestowed their provider with another award, this time for Best Customer Service.

    Plusnet continues to provide a personal touch when dealing with consumers. As a result, it outperformed Virgin Media, Sky, BT, TalkTalk and EE, winning another huge pat on the back from those who have first-hand experience of its services.

  • Award

    Best Reliability

    Winner

    Plusnet

    Plusnet See Plusnet Deals

    Best Reliability

    Winner: Plusnet

    Once again, the people who rely on Plusnet to provide dependable broadband have endorsed the company.

    When deciding the winner of this award, reliability is judged on the basis of personal opinions rather than true statement of fact. However, at Cable.co.uk we believe that customer perception in this area is far more commendable than the results of statistical analysis of outages, for example, could possibly be.

    Provider ranking

    • Plusnet
    • Virgin
    • Sky
    • BT
    • EE
    • TalkTalk

    About the winner

    Once again, the people who rely on Plusnet to provide dependable broadband have endorsed the company.

    When deciding the winner of this award, reliability is judged on the basis of personal opinions rather than true statement of fact. However, at Cable.co.uk we believe that customer perception in this area is far more commendable than the results of statistical analysis of outages, for example, could possibly be.

  • Award

    Best Value

    Winner

    Plusnet

    Plusnet See Plusnet Deals

    Best Value

    Winner: Plusnet

    And the award goes to... Plusnet, again! Not only do the provider's customers feel they receive a reliable service from a company that values them, they also believe they're getting what they pay for.

    Plusnet stole the show in this year's customer-chosen awards, just as it did in our inaugural awards in 2015.

    The provider's slogan is, "Broadband that loves you back". The customers we spoke to certainly seem to be feeling it.

    Provider ranking

    • Plusnet
    • EE
    • Sky
    • TalkTalk
    • Virgin
    • BT

    About the winner

    And the award goes to... Plusnet, again! Not only do the provider's customers feel they receive a reliable service from a company that values them, they also believe they're getting what they pay for.

    Plusnet stole the show in this year's customer-chosen awards, just as it did in our inaugural awards in 2015.

    The provider's slogan is, "Broadband that loves you back". The customers we spoke to certainly seem to be feeling it.

Chosen by Cable.co.uk

Chosen by Cable.co.uk

As one of the UK’s premiere broadband, TV and phone comparison services, Cable.co.uk spends all year scrutinising broadband providers' services.

As well as hightlighting where these organisations need to improve, it's also important to recognise and reward excellence in the areas that matter to you, the consumer.

Got it
  • Award

    Fastest Widely Available Broadband

    Winner

    Virgin Media

    Virgin Media See Virgin Deals

    Fastest Widely Available Broadband

    Winner: Virgin Media

    Last year’s winner has clinched it again. Virgin Media’s speeds simply can’t be matched. This is because it maintains one huge advantage over BT, TalkTalk, Sky and all of the smaller providers: it has its own widely available, exclusively-fibre network. The others operate on BT Group’s Openreach network and are bound by its upper speed limits.

    Its freedom from Openreach means Virgin Media can make its own decisions about available speeds, and the other providers still haven’t got close to matching its top speed of 200Mbps.

    About the Award

    This award cannot simply be about who offers the fastest connection, it has to be about the fastest connection that consumers are actually able to get.

    About the winner

    Last year’s winner has clinched it again. Virgin Media’s speeds simply can’t be matched. This is because it maintains one huge advantage over BT, TalkTalk, Sky and all of the smaller providers: it has its own widely available, exclusively-fibre network. The others operate on BT Group’s Openreach network and are bound by its upper speed limits.

    Its freedom from Openreach means Virgin Media can make its own decisions about available speeds, and the other providers still haven’t got close to matching its top speed of 200Mbps.

  • Award

    Best Broadband & Phone

    Winner

    BT

    BT See BT Deals

    Best Broadband & Phone

    Winner: BT

    A combination of factors makes the UK’s oldest and most popular broadband provider worthy of this award. All of its packages come with free weekend calls, and its standard broadband is available to over 99% of UK homes and businesses.

    The BT Unlimited Infinity 1 plus weekend calls deal is particularly commendable. It offers download speeds of up to 52Mbps and unlimited broadband usage for less than £30 per month. Also, BT does not conduct traffic management, which means its customers' broadband speeds do not slow down during busy hours.

    About the Award

    This award isn’t simply based on who is ‘cheapest’. Many budget broadband providers deliver broadband packages for almost nothing, but few of them couple that with quality equipment, installation, support and unlimited usage. It is the combination of these factors that helps us decide who has the best package each year.

    About the winner

    A combination of factors makes the UK’s oldest and most popular broadband provider worthy of this award. All of its packages come with free weekend calls, and its standard broadband is available to over 99% of UK homes and businesses.

    The BT Unlimited Infinity 1 plus weekend calls deal is particularly commendable. It offers download speeds of up to 52Mbps and unlimited broadband usage for less than £30 per month. Also, BT does not conduct traffic management, which means its customers' broadband speeds do not slow down during busy hours.

  • Award

    Best Broadband-only Package

    Winner

    Virgin Media 100Mb

    Virgin Media 100Mb See Virgin Deals

    Best Broadband-only Package

    Winner: Virgin Media 100Mb

    As the only provider currently offering true broadband-only deals, Virgin Media is once again the inevitable recipient of this award. As a result of having its own network, it provides broadband without requiring customers to have a landline installed.

    Virgin Media is likely to continue receiving this award year in, year out until other providers recognise that many UK households do not want or need a home phone, and find a way to provide broadband on its own.

    About the Award

    When consumers opt for a ‘broadband only’ deal, what they usually want is not to have to pay line rental for a landline they never use.

    Most providers using the Openreach network pass on the charge for line rental from BT to their customers. This year’s Advertising Standards Agency ruling has forced them to include line rental in the advertised price rather than listing it as a separate cost.

    About the winner

    As the only provider currently offering true broadband-only deals, Virgin Media is once again the inevitable recipient of this award. As a result of having its own network, it provides broadband without requiring customers to have a landline installed.

    Virgin Media is likely to continue receiving this award year in, year out until other providers recognise that many UK households do not want or need a home phone, and find a way to provide broadband on its own.

  • Award

    Best Inclusive Calls

    Winner

    EE

    EE See EE Deals

    Best Inclusive Calls

    Winner: EE

    With its competitive pricing and fast speeds, EE has been gradually working its way into the premier league of broadband suppliers in the UK. It has been awarded this, its first Cable.co.uk award, for the options it provides customers looking for a good deal on phone calls with their broadband package.

    EE is not alone in offering free weekend calls as standard in its broadband packages. However, unlike other providers, for just £6.50 per month, its customers can also get anytime UK landline calls, inclusive calls to landlines in 40 countries and 1,500 minutes to UK mobiles.

    About the Award

    Free evenings, weekends, anytime. Everyone offers some variant of these with their broadband packages, so the winner of this award has to go one stage further. It has to offer customers the ability to make savings on the things they use especially often.

    About the winner

    Free evenings, weekends, anytime. Everyone offers some variant of these with their broadband packages, so the winner of this award has to go one stage further. It has to offer customers the ability to make savings on the things they use especially often.

  • Award

    Best Bundle (broadband, TV & phone)

    Winner

    The Sky Box Sets Bundle

    The Sky Box Sets Bundle See Sky Deals

    Best Bundle (broadband, TV & phone)

    Winner: The Sky Box Sets Bundle

    Previously known as the Sky Family Bundle, the Box Sets bundle was the obvious recipient of this award. Combining leading entertainment channels and more HD coverage than any other package and an extensive choice of premium on demand television, it offers wider and more flexible viewing options than anything else on the market.

    Customers get access to the well-stocked Sky Box Sets library featuring more than 300 premium TV series to watch on demand. To top things off, this is all available across mobile devices at no extra cost with Sky Go.

    About the Award

    When it comes to bundles, TV has to play a major role in who gets the award. Unfortunately for the UK’s smaller providers, this pretty much counts them out of this category.

    Once again, despite a wide array of deals available from many providers, this came down to just two – Sky and Virgin Media. Virgin Media won last year, but Sky had the edge this year, largely due to access to series such as Game of Thrones and the quality of the Sky Q box.

    About the winner

    Previously known as the Sky Family Bundle, the Box Sets bundle was the obvious recipient of this award. Combining leading entertainment channels and more HD coverage than any other package and an extensive choice of premium on demand television, it offers wider and more flexible viewing options than anything else on the market.

    Customers get access to the well-stocked Sky Box Sets library featuring more than 300 premium TV series to watch on demand. To top things off, this is all available across mobile devices at no extra cost with Sky Go.

  • Award

    Best Business Broadband

    Winner

    BT

    BT See BT Deals

    Best Business Broadband

    Winner: BT

    Whether they’re in the office or out and about at meetings, BT business broadband customers have excellent internet access due to the five million BT wi-fi hotspots located across the UK and Ireland.

    The most popular choice among businesses big and small, the telecoms industry stalwart’s customers have access to support services 24 hours a day, seven days a week. On top of this, Microsoft Office 365, 1TB of cloud storage, 10 email addresses and 50MB of web space are provided standard.

    About the Award

    Great speeds, reliability, 24/7/365 technical support, and, ultimately, the sort of invisibility that a home, small, or large business broadband package provides simply by never letting you down.

    All of this needs to be delivered in a package comprising easy set-up, low maintenance, great hardware and competitive pricing.

    About the winner

    Whether they’re in the office or out and about at meetings, BT business broadband customers have excellent internet access due to the five million BT wi-fi hotspots located across the UK and Ireland.

    The most popular choice among businesses big and small, the telecoms industry stalwart’s customers have access to support services 24 hours a day, seven days a week. On top of this, Microsoft Office 365, 1TB of cloud storage, 10 email addresses and 50MB of web space are provided standard.

  • Award

    Best Website

    Winner

    Sky

    Sky See Sky Deals

    Best Website

    Winner: Sky

    Sky’s website was the hands-down winner of this award. By far the most user-friendly for both new and existing customers, the site is easy to navigate and the information it provides is to the point and, most importantly, accurate.

    Attractive and accessible, the site always employs a great use of graphics, but this year it has looked particularly good as a result of Sky teaming up with Illumination Entertainment’s The Secret Life of Pets in order to promote Sky Broadband and the Sky Switch Squad.

    About the Award

    Every year, we painstakingly navigate the websites of each and every one of the UK’s many broadband providers.

    Many factors are taken into account for this award, but ease of use is the top priority.

    About the winner

    Sky’s website was the hands-down winner of this award. By far the most user-friendly for both new and existing customers, the site is easy to navigate and the information it provides is to the point and, most importantly, accurate.

    Attractive and accessible, the site always employs a great use of graphics, but this year it has looked particularly good as a result of Sky teaming up with Illumination Entertainment’s The Secret Life of Pets in order to promote Sky Broadband and the Sky Switch Squad.

  • Award

    Extra Mile

    Winner

    VoIP Unlimited

    VoIP Unlimited

    Extra Mile

    Winner: VoIP Unlimited

    When a lack of broadband threatened to leave a state-of-the-art fossil museum on Dorset’s Jurassic Coast stuck in the Stone Age, VoIP Unlimited came to the rescue.

    The Kimmeridge Trust, the charity that built the multi-million pound Etches Collection in the isolated village of Kimmeridge, had feared it wouldn’t be able to reach out to fossil-enthusiasts around the world due to poor quality broadband connection and mobile coverage. Local telecoms firm VoIP Unlimited went above and beyond, creating a bespoke wireless network to ensure the museum could connect with potential visitors.

    About the Award

    The Extra Mile award goes to a provider that stepped in and made some people seriously happy when no one else would. It needn’t be an act of pure philanthropy – broadband providers are businesses after all – but it might occupy that zone where commercial interests and public relations meet.

    In the world of broadband, that means bringing broadband to those who don’t have it, and wouldn’t otherwise get it.

    About the winner

    When a lack of broadband threatened to leave a state-of-the-art fossil museum on Dorset’s Jurassic Coast stuck in the Stone Age, VoIP Unlimited came to the rescue.

    The Kimmeridge Trust, the charity that built the multi-million pound Etches Collection in the isolated village of Kimmeridge, had feared it wouldn’t be able to reach out to fossil-enthusiasts around the world due to poor quality broadband connection and mobile coverage. Local telecoms firm VoIP Unlimited went above and beyond, creating a bespoke wireless network to ensure the museum could connect with potential visitors.

  • Award

    Rising Star

    Winner

    TenTel

    TenTel See TenTel Deals

    Rising Star

    Winner: TenTel

    Offering contract-free broadband and home phone without credit checks, TenTel provides much-needed services to customers including students, tenants and those with unreliable incomes or poor credit histories.

    Launched just two years ago, the Scottish company is helping to fill a gap in the market, providing people who, for a wide variety of reasons, would otherwise struggle to secure internet access and landlines for their homes.

    About the Award

    Competition and variety in the market is a good thing. That’s why we’re offering this award to a small provider that is showing the big, established players a thing or two.

    About the winner

    Offering contract-free broadband and home phone without credit checks, TenTel provides much-needed services to customers including students, tenants and those with unreliable incomes or poor credit histories.

    Launched just two years ago, the Scottish company is helping to fill a gap in the market, providing people who, for a wide variety of reasons, would otherwise struggle to secure internet access and landlines for their homes.

  • Award

    Best Deal

    Winner

    BT

    BT See BT Deals

    Best Deal

    Winner: BT

    In October this year, BT offered new customers a discounted year-long deal that meant they got fibre broadband of up to 52 Mbps for the same price as a typical standard speed package.

    For £394 per year, customers received broadband speeds that were up to three times faster than standard, plus they could claim a further £175 back. Weekend calls to UK landlines and 100GB of free online storage were included, and those who signed up to the deal could opt for free BT Sport for six months.

    About the Award

    This award goes to the deal that stood out to us as the one that offered the best savings to consumers.

    The winning deal needed to be accessible and desirable, with add-ons that really appeal to customers.

    About the winner

    In October this year, BT offered new customers a discounted year-long deal that meant they got fibre broadband of up to 52 Mbps for the same price as a typical standard speed package.

    For £394 per year, customers received broadband speeds that were up to three times faster than standard, plus they could claim a further £175 back. Weekend calls to UK landlines and 100GB of free online storage were included, and those who signed up to the deal could opt for free BT Sport for six months.

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