TalkTalk business broadband
By Dan Howdle | Monday, October 28th 2019
In this guide
- Who is TalkTalk?
- What does TalkTalk business broadband offer?
- Landline calling packages
- What are the alternatives?
- Frequently asked questions
TalkTalk Business is the business provider arm of TalkTalk, which of course provides residential broadband deals to a large chunk of the UK market. On this page, we will be talking predominantly about TalkTalk Business' provision to small businesses.
TalkTalk Business does of course provide bespoke solutions to large companies and corporations, but they are just that – bespoke – and as such cannot be compared. First, though, let's talk a bit about TalkTalk, what it is and what it offers small businesses.
Who is TalkTalk Business?
TalkTalk Business is a business-focused broadband provider, offering packages and deals closely related to its regular home broadband. In the small business sector many residential broadband providers offer an alternative 'business' version of their regular home offerings. TalkTalk is no different.
TalkTalk Business offers two packages aimed at small businesses: Simply Broadband Business and Complete Business Broadband and Phone. Let's take a look at how these business packages differ from TalkTalk's residential broadband deals.
- Static IPs – IP addresses are used to determine the location of something on the internet. Most broadband packages offer a dynamic IP, which means it changes the IP address periodically. Businesses will often require a static IP – an address than never changes – if they plan to run their own company servers. TalkTalk Business wants an extra £1 per month for each additional static IP you require
- Worksafe network security – Both TalkTalk Business packages offer Worksave network-level security for free. WorkSafe is a network-level security solution, meaning once you turn it on, all devices using your internet connections will automatically be filtered. This gives your business instant protection from malicious sites and internet misuse
- UK contact centre – Open 365 days a year, but not 24 hours a day, TalkTalk;s support coverage falls short somewhat here, with competing small business providers such as XLN and Virgin Media providing 24/7 cover, and with low maximum fault resolution times
- Choice of speeds – Simply Business Broadband offers speeds up to 17Mbps (usually more like 10-11Mbps in reality) with upload speeds of around 1Mbps. This is going to be fine for one person working from home, but would struggle to cope even in a small office. Complete Business Broadband and Phone on the other hand offers up to 76Mbps download (more like 63-66Mbps in reality), and 20Mbps upload – enough for a small office with up to ten employees, though it may struggle if your business is online-intensive
- Business phone lines – Both packages come with a business phone line. Simply Business Broadband offers pay as you go calls, meaning you pay for what you use. Complete Business Broadband and Phone on the other hand offers free, unlimited UK landline and mobile calls as well as free Multi Calling, Caller Forwarding, Reminder Calls, Caller Waiting, Caller Display and Number withhold
What does TalkTalk Business broadband offer?
Obviously, being business broadband you're not going to get the option of throwing in a TV packages. Neither, in TalkTalk's case, will you be able to supply your employees with mobile SIMs from TalkTalk Business, as TalkTalk mobile went out of business years ago. Unlike XLN, for instance, you won't be able to add on energy, water or payment systems either. In fact, TalkTalk Business broadband phone is pretty much just that.
- Broadband for small businesses – TalkTalk Business offers just two speeds here: 17Mbps ADSL and 76Mbps fibre. The ADSL deal will just about cope if you're a sole trader or run a home office, perhaps with one employee. Anything more than that and you'll need the fibre package, and even then if you have more than 10 employees we'd recommend skipping TalkTalk Business and heading to a provider with more speed on offer, such as Virgin Media Business
- Phone lines – On TalkTalk Business' entry-level ADSL package, Simply Business Broadband, you'll get a phone line with pay as you go calls. With its faster Complete Business Broadband and Phone package, you'll get a phone line with free calls to UK landlines and mobiles. This is actually a pretty good deal, since most anytime call packages exclude mobiles
- Leased lines and bespoke solutions – If you're determined to go with TalkTalk Business, but your needs are far, far greater than either of these packages can supply, TalkTalk Business offers dedicated internet services via a leased line. Speeds available on leased line solutions are many, many times those available through traditional packages. However, these are extremely costly and should only be considered by large, moneyed companies who actually need that kind of bandwidth
What are the alternatives?
You'll find a large number of business broadband deals from a wide range of providers available to compare on Cable.co.uk. Most providers don't do an awful lot to differentiate their offering from their residential packages, but there are some exceptions, with Virgin Media Business and XLN notable if you're looking for something a little more than basic broadband for your small business.
Here, let's take a brief look at some of those other small business broadband providers.
- BT Business – Offers a full range of services for any size of business. Like TalkTalk you can even go as far as leased lines if you need that level of service
- Hyperoptic – There are very few places you can get Hyperoptic,. More's the pity, since it offers pure fibre (FTTP) broadband to homes and businesses at speeds up to a staggering 1,000Mbps (1Gbps). Great if you can get it
- Plusnet Business – Broadband for businesses up to 76Mbps, with the offer of a static IP on request (useful to some types of business). It's also competitively priced, but although Plusnet residential broadband is inundated with positive reviews and awards, for some reason Plusnet Business doesn't seem to do so well
- XLN – Offers speeds up to 1Gbps in a few locations. For most, though its up to 76Mbps, with competitive pricing and contracts between one and three years
- Virgin Media – You'll get the same speeds on Virgin Media Business as you will on its residential services. Extras for business customers can include a static IP address, shorter fault fix times, faster upload speeds and reduced length contracts
- Vodafone Business – Provides packages similar to its residential broadband deals
Frequently asked questions
How much is TalkTalk Business broadband a month?
At the time of writing, TalkTalk Business offers two packages. An ADSL package (Simply Business Broadband) up to 17Mbps and a fibre package (Complete Business Broadband and Phone) up to 76Mbps. They are £18 and £24.50 per month respectively.
Is TalkTalk Business good for broadband?
To be absolutely frank, TalkTalk Business does little to stand out in the way some other business providers do. You'll get faster broadband and a better router with Virgin Media Business, or the option to add on all sorts of other business services with the likes of XLN. With TalkTalk Business basic broadband with little else of note is the order of the day. Still, it's pretty cheap.
Who owns TalkTalk Business?
TalkTalk Business is a subsidiary of TalkTalk, a public limited company founded in 2003 and offering broadband, phone and a basic subscription TV service.
What's the difference between home and business broadband?
The most notable differences can usually be found in the extras you'll get in a business broadband package. Static IPs are usually available if not standard with a business package, and you can usually expect some sort of upgraded technical support beyond that offered with a package you would buy for your home.
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