XLN business broadband
By Dan Howdle | Wednesday, September 4th 2019
In this guide
- Who is XLN?
- What does XLN business broadband offer?
- Landline calling packages
- What are the alternatives?
- Frequently asked questions
XLN, sometimes called XLN Telecom has been around for a lot longer than you might think. Founded in 2002, it pitches itself as a provider of utilities and services exclusively to small businesses. And not just broadband, but mobile SIMs, energy, water, and payment systems t'boot.
Since its founding it has earned itself a strong customer service reputation thanks to a lot of happy customers who are only too ready and willing to rave about them.
Who is XLN?
XLN Telecom was founded in 2002 and has, since then focused itself on delivering broadband and telephone services, mobile SIMs, gas and electricity and payment systems to small businesses. XLN wants to be the single provider for all a small businesses needs, and in doing so reckons it can save most customers a bunch of money.
As well as being great value for money and a stellar customer service reputation, there's some real innovation to be found at XLN. Not least the free public wifi it offers via the routers it supplies to businesses. Meaning guests as well as passersby can make use of free public wifi – currently in over 20,000 locations. Here are XLN's main selling points.
- Exclusively for small businesses – With nothing to focus on but small businesses, XLN is geared entirely towards their needs, unlike many other business and residential broadband providers, which tend to adopt a more one-size-fits-all approach
- Competitively priced – XLN offers not just some of the cheapest broadband for businesses in the UK, but some of the cheapest broadband full stop. You'll need to tie yourself in for 24 months to get the lowest prices, but you won't find better a cost/service ratio anywhere else
- Award-winning customer service – XLN suggests its Trustpilot rating (where customers go to review the company) is 'Five times higher than BT's'. It's true that its 4.5/5 rating is considerably higher than BT Business' 1.4, but five times higher? No. Still, unlike BT, XLN's customers do seem to love them
- Also offers energy, water, mobile and payments – For maximum benefit, you may want to consider bringing your energy, business mobile SIMs and even payments systems (if you use them) under the XLN roof. XLN is rather unique in offering this complete raft of services for small businesses
What does XLN offer?
XLN is unlike any other provider. Most times in this section we'd talk in detail about the various broadband, phone, TV and mobile services available from a regular broadband provider. But XLN is no regular broadband provider, instead pitching itself as a one-stop solution specifically for small businesses.
- Broadband for small businesses – XLN offers ADSL broadband up to 17Mbps and fibre broadband up to 76Mbps. With that you'll get – at the time of writing – a free internet security package, and customer service answered in six seconds. You'll also have the option to activate your connection to support free public or guest wi-fi
- Phone lines – XLN offers small businesses phone line only, phone line with unlimited UK calls, and of course the option to bundle it in with broadband
- Energy – XLN offers both business electricity and business gas
- Mobile SIMs – XLN offers mobile SIMs with limited data in varying amounts, on 30-day rollover contracts, meaning you can alter your plan or unsubscribe at any time with 30 days notice. All XLN SIMs offer unlimited calls and unlimited texts
- Payments systems – XLN offers card payment systems to small, independent retailers and tradespeople, with next-day payments on all transactions and the ability to accept contactless, Apple Pay, Google Pay, Visa, Mastercard and American Express
- Water – With the deregulation of the water industry smaller players like XLN have stepped in to offer this service
What are the alternatives?
We feature a wide variety of business broadband packages here in Cable.co.uk, from a number of different providers. Some, like XLN, offer a tangibly different level of service to that which you might expect to receive from a provider whose primary focus is to deliver residential broadband. Others, like XLN do go the extra mile or two to serve the needs of your average business.
- BT Business – Offers a full range of services for any size of business, and is the UK's biggest broadband provider. Here you can even go as far as leased lines
- Direct Save – Offers the same basic – and cheap! – service it offers its residential customers. Direct Save for business should be considered a cost effective option if you just want to pay as little as possible and work from home
- Hyperoptic – There are very few places you can get Hyperoptic,. More's the pity, since it offers pure fibre (FTTP) broadband to homes and businesses at speeds up to a staggering 1,000Mbps (1Gbps). Great if you can get it
- Plusnet Business – Broadband for businesses up to 76Mbps, with the offer of a static IP on request (useful to some types of business). It's also competitively priced, but although Plusnet residential broadband is inundated with positive reviews and awards, for some reason Plusnet Business doesn't seem to do so well
- TalkTalk Business – Offers speeds up to 1Gbps in a few locations. For most, though its up to 76Mbps, with competitive pricing and contracts between one and three years
- Virgin Media – You'll get the same speeds on Virgin Media Business as you will on its residential services. Extras for business customers can include a static IP address, shorter fault fix times, faster upload speeds and reduced length contracts
- Vodafone Business – Provides packages similar to its residential broadband deals
Frequently asked questions
How much is XLN business broadband a month?
It changes over time. Generally speaking, XLN is not only one of the cheapest small business broadband providers out there, it also offers some of the best customer service. To how much you'll pay today, simply check out the comparison above. Prices are updated daily.
Is XLN good for broadband?
Yes. It operates on the Openreach network, much like everyone else (except Virgin Media), offers a decent router and will answer customer calls in under six seconds. If you're still unsure about XLN, you can read our full, in-depth review.
Who owns XLN?
XLN is a private limited company with no parent company or corporation. In effect then, XLN owns XLN.
What's the difference between home and business broadband?
With small businesses, not much. Differences can often boil down to superior customer support, a static IP, faster upload speeds and so on. With big business, though, the differences can be significant – ultrafast speeds via a leased line, for example, or engineers dedicated to your account.
Want to learn more about broadband?
Our broadband guides contain a wealth of information on just about every aspect of current broadband packages.