Post Office Broadband deals explained
By Phil Wilkinson-Jones | Thursday, June 13th 2019
In this guide
- About Post Office Broadband
- What does Post Office Broadband offer?
- Alternative providers
- Frequently asked questions
It’s fair to say that when you hear or read the words Post Office, broadband isn’t the first thing that springs to mind. But Post Office has been selling a basic broadband service for a while now, and a couple of years ago added a couple of fibre deals to its offering. Post Office aims to provide a simple and easy-to-use broadband service, complemented by its friendly customer service.
Consistently among the cheapest providers of ADSL broadband in the UK, Post Office runs its broadband service using TalkTalk’s wholesale network, which in turn uses Openreach’s nationwide broadband infrastructure (you can check out our broadband jargon guide if we’re getting a little too technical).
Who is Post Office Broadband?
We’re looking at the features that make Post Office Broadband what it is. Specifically, these are things that it chooses to shout about.
- No data caps – It’s difficult to find a broadband deal that isn’t unlimited these days, but Post Office makes a point of saying that there are no data limits with its deals and that it won’t slow your broadband at peak times.
- No mid-contract price hikes – Post Office promises not to hike the price of your broadband mid-contract. There’s a handful of providers making this commitment now, and it’s reassuring for customers.
- UK support team – Post Office has a UK-based customer support team available 8am to 8pm Monday to Saturday and 9am to 6pm Sundays on 0345 600 3210. You can also contact them via email and it wouldn’t be the Post Office if you couldn’t send them a letter.
- Home phone features – Post Office offers a number of home phone features as standard, including free calls to other Post Office customers, 10% off calls to loved ones, call barring and 1471, caller display and ‘hide my number’.
What does Post Office Broadband offer?
Post Office Broadband has a range of broadband plans and also offers home phone services, so let’s take a look at those in a little more detail. And if you're struggling to work out what broadband speed you need, our guide can help you find the right package for you.
- Broadband – Like many broadband providers, Post Office offers a standard (ADSL) broadband package and two fibre deals. Its standard broadband deal offers an average download speed of 11Mbps and an average upload speed of 1Mbps. The two fibre options offer average download speeds 38Mbps and 67Mbps, and upload speeds of 2Mbps and 10Mbps respectively.
- Home phone – Post Office’s home phone deals include free calls to other Post Office Home Phone numbers at any time and safety features including caller display and call barring. Weekend calls (from 6pm Friday to 6am Monday) can be added for free, while there’s the option to pay for evening and weekend calls (evenings are 6pm to 6am weekdays), anytime calls (including 1,000 minutes to 0870 and 0845 numbers) or Anytime Plus, which also includes calls to mobiles and international calls.
- Direct Save Telecom – Budget provider Direct Save offers ADSL and fibre broadband deals that come with free membership to a Discount Club. You can choose to save money by paying for your line rental upfront.
- Shell Energy Broadband – Formerly known as First Utility, Shell Energy offers ADSL and fibre broadband packages with no upfront fees, and membership of Shell Go+, a rewards scheme offering a discount on vehicle fuel at Shell service stations.
- SSE – Energy provider SSE promises no price hikes during its 18-month broadband contracts, no upfront fees and no exit fee if you decide you want to leave within the first 60 days.
- Plusnet – Plusnet is known for its award-winning customer service and offers ADSL and fibre broadband as well as SIM deals and even a TV service, although it’s only available to existing customers who phone up and ask.
- BT – The UK’s biggest broadband provider, BT offers reward cards and quite often other free gifts with its plans. Broadband customers can also get BT TV, while BT Mobile has a range of pay monthly and SIM-only deals.
- EE Broadband – Like Post Office Broadband, EE offers an ADSL package and two fibre deals. EE’s broadband deals come with free data for EE pay monthly mobile customers and you can choose to add EE TV.
- Hyperoptic – Hyperoptic only offers full fibre broadband and specialises in connecting apartment blocks and new build estates with its own network infrastructure. It’s services aren’t widely available so you’ll need to check if Hyperoptic can reach your building.
- John Lewis Broadband – High street favourite John Lewis also offers standard and fibre broadband deals with no upfront cost, often with a free gift and always including evening and weekend calls.
- NOW Broadband – NOW Broadband offers standard and fibre broadband deals. And as this is the same team behind NOW TV, there are often deals that include a free or discounted NOW TV Entertainment or Sky Cinema pass.
- Sky – Sky offers a choice of just two broadband speeds – 11Mbps ADSL or 59Mbps fibre. It also offers Sky TV, featuring the Sky Q box and Sky Atlantic, and pay monthly phones from Sky Mobile.
- TalkTalk – The budget rival to BT, Sky and Virgin, TalkTalk offers ADSL and fibre broadband as well as a YouView-based TV service. It promises no price rises during its broadband contracts.
- Virgin Media – Virgin offers the UK’s fastest widely-available broadband speeds over its cable network, as well as a TV service featuring the V6 set top box and pay monthly mobile deals and SIM only contracts from Virgin Mobile.
- Vodafone – Best known for its mobile deals, Vodafone doesn’t offer an ADSL service, just two fibre broadband deals offering speeds of 35Mbps and 63Mbps. The provider guarantees you’ll get a certain speed or will give you money off your bill until it’s fixed.
Frequently asked questions
Does Post Office Broadband offer TV or mobile?
How do I get in touch with Post Office Broadband?
You can call Post Office Broadband’s customer support team on 0345 600 3210 or write to them (this is the Post Office, after all) at Post Office Telecoms Services, PO Box 14125, Selkirk TD7 9AF. You can also email the provider using a form on its website.
How long will it take to switch to Post Office Broadband?
Post Office Broadband will send you a welcome pack, which will give you an estimated start date for your service, within five working days of receiving your order. If you already have a working BT/Openreach phone line at your property then your services should be switched over within 10 working days of placing your order.
If you don’t already have a working phone line or if you’re moving from Virgin Media, it will take a bit longer.
Do I have to tell my old provider that I’m switching to Post Office?
If you’re currently with another provider that uses the Openreach network (that’s every provider listed on this page other than Virgin Media and Hyperoptic), then no – Post Office Broadband will do that for you.
If you are switching from Virgin or Hyperoptic, then you’ll need to let your old provider know that you’re leaving. Post Office Broadband advises that you wait until your Post Office service is up and running before informing Virgin, to avoid being offline for any length of time, but by doing this you may end up paying two companies for broadband in the same month.
There's more information in our guide to switching broadband providers.
Can I keep my phone number?
In most cases, yes you’ll be able to keep your existing phone number. Post Office Broadband will let you know if this is possible when you place your order and will also tell you how long the process of ‘number porting’ is likely to take.
In some cases, it's also possible to keep your email address when you switch – there's more information in our guide to keeping your email address when changing broadband provider.
Does Post Office Broadband include line rental?
Yes, Post Office Broadband deals include line rental, as well as free calls to other Post Office Home Phone numbers at any time.
Want to learn more about broadband?
Our broadband guides contain a wealth of information on just about every aspect of current broadband packages.