Virgin Media mobile broadband
With Virgin Media mobile broadband you can take the internet with you wherever you go, keeping you and several other devices simultaneously connected. Whether it’s for family outings or your daily commute, you can find yourself the best package available by comparing the mobile broadband deals above.
Can I get Virgin mobile broadband?
Virgin Media’s mobile broadband service operates on the EE network and is available to 98% of the UK.
You can check how good Virgin’s mobile coverage is your area using the coverage checker. If you plan to use mobile broadband in multiple locations, be sure to check the coverage for those areas too.
Is Virgin mobile broadband 4G-ready?
No, Virgin Mobile currently only operates on EE’s 3G network. If you would like 4G data speeds, you may want to consider another mobile broadband provider.
4G mobile broadband providers
What’s the best Virgin mobile broadband deal?
The best deal will align with your budget and usage requirements. You can compare Virgin mobile broadband deals using the tools on this page. The results can be tailored according to your desired criteria, including price, contract and usage preferences.
When you find the perfect package, follow the corresponding link for extra information and to sign up whenever you’re ready – there’s no obligation to buy.
Vouchers and promotions
You can find some of the latest offers for Virgin Media mobile broadband on this page. If you have a voucher or promo code, you can redeem it after following the deal link.
How fast is it?
Virgin Media mobile broadband advertises a download speed of up to 7.2Mb. Be aware that this is the maximum achievable speed and is not a guarantee of your average download rate day-to-day.
Based on Ofcom’s finding for EE – the network on which Virgin Mobile operates – the average download speed of Virgin’s mobile broadband service should be around 7Mbps.
Can I get unlimited data?
No, unlike its home fibre broadband plans, Virgin’s mobile broadband packages come with a set monthly allowance of data.
Virgin mobile broadband usage
You can have a monthly usage allowance of up to 3GB, which supports over 100 hours of web browsing, thousands of emails, or the playback of a couple hundred YouTube videos.
Given the limits placed on usage, Virgin mobile broadband is less suited to streaming films or TV episodes through services such as BBC iPlayer or Netflix.
Is there a prepaid plan?
No, Virgin’s mobile broadband plans are only available on a contract term basis that you pay for each month. If you’re after a prepaid mobile broadband solution, you may want to consider Three, O2 or Vodafone.
Virgin mobile broadband plans
Use the tools on this page to find a contract term that suits you. Monthly contracts renew automatically until cancelled.
What dongle will I get?
Virgin Media mobile broadband customers get a mobile wi-fi device (also known as MiFi or wi-fi modem).
Personal wi-fi hotspot
The pocket sized wi-fi device is only slightly larger than a credit card and creates a 30ft personal hotspot to which your wireless devices can connect – no cables, USB ports or additional software (drivers) are required.
The device has a standby battery life of up to 100 hours and can be used continuously for up to four hours before needing to be charged.
How many devices can I use with mobile broadband?
Virgin’s mobile wi-fi device can wirelessly support up to 10 devices at once at a range of up to 30 feet.
Remember that every device connected to your wi-fi hotspot will be sharing your monthly data allowance, which may use it up more quickly. Download speeds may also be slower if several devices are connected at once.
How good is Virgin Mobile customer service?
According to Ofcom findings, around half of customers contacting Virgin Media customer support in 2014 had their issue resolved the first time around, without having to follow it up later.
The majority of customers had their issues resolved in less than an hour. One in ten reached a resolution the same day but some waited five days or more.
Three in four Virgin Media mobile customers who had contacted the provider’s customer support team in 2014 were satisfied with the service they received overall. This was slightly above the sector average of 72% and a consistent improvement on the three preceding years.
Can I use mobile broadband abroad?
Yes, but you will need to add a data travel pass or pay a basic rate per megabyte (MB) while you’re away; your standard UK allowance cannot be used while you’re travelling.
Virgin’s travel passes are only eligible for use within EU countries. Using mobile broadband outside of the EU will require you to pay for data by the megabyte (MB).
For details on the latest charges for using mobile broadband abroad (roaming) visit the Virgin Media website.