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Origin broadband review

By Dan Howdle
Wednesday, January 30th 2019
3/5

Origin has managed to keep the feel of a small, local provider even though it now operates nationwide. If you don’t have eyes on BT, Virgin Media or any of the other big names out there, Origin broadband may be worth a closer look.

Overview

Average download speed 11Mbps, 35Mbps, 67Mbps
Average upload speed 1Mbps, 9Mbps, 17Mbps
Broadband ADSL & fibre
Home Phone Yes
Prices from £17.99 per month

Broadband speeds

Origin Broadband offers three different broadband speeds – one ADSL and two fibre packages. The three speeds are more or less the same as those offered by most broadband providers.

Origin’s standard plan comes with average download speeds of 11Mbps and average upload speeds of 1Mbps. This might not sound a lot but will be plenty if there's only a couple of you using the internet. It is fast enough to stream Netflix and to do most everyday things online.

This package comes with a 12-month contract and you get a free router of course but that’s it, there are no bells and whistles here.

Origin Fibre is Origin’s entry-level fibre broadband plan. It offers average download speeds of 35Mbps and upload speeds of 9Mbps. If there’s a few people at your place who all like to be online at the same time, then fibre is what you need. You can use our fibre checker to see if you can get it where you live.

Origin Max gives you even faster speeds – 67Mbps download and 17Mbps upload. This should be enough bandwidth to keep you going even with quite a few of you logging on at the same time.

Signing up to either of Origin’s fibre plans means taking out a longer 18-month contract. But it’s still a no frills affair and you don’t get the extras that BT, Sky or Virgin offer.

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How they compare

Our comparison table highlights the top broadband providers. See our broadband reviews page for more reviews.

Provider Download Rating Prices from
Virgin Media 362Mbps £28 p/m See deals
Sky 63Mbps £20.00 p/m See deals
BT 63Mbps £24.99 p/m See deals
Vodafone 63Mbps 4/5 stars £23 p/m See deals
NOW Broadband 66Mbps £18 p/m See deals
Plusnet 66Mbps £18.99 p/m See deals
EE 67Mbps £21 p/m See deals
TalkTalk 63Mbps £19.95 p/m See deals

Router and installation

Router

Like most providers, Origin will give you a free router when you sign up to one of its broadband deals. If you sign up for standard/ADSL broadband it’ll be the ASUS DSL-N14. If you go for fibre it’ll be the DSL-N16. Origin describes these as standard routers and they should be reliable enough for most people.

Origin broadband router

Unlike most broadband providers, Origin offers more powerful routers for you to buy should you want to upgrade from a basic model. There’s a choice of two routers Origin classes as ‘pro’ and gold standard’. They both promise to support several high-performance tasks at the same time. If you’re working from home or if you have a lot of wireless devices then it might be worth investing in one.

Unless you choose to upgrade, a standard router will be send in the post at least two days before your broadband goes live. If you have any issues getting set up, there is help available on the Origin website.

Installation

You're looking at a couple of weeks to get a new broadband service up and running. Or to switch from one provider to a new one. Origin says 10 to 14 days so that’s fairly standard.

If you already have an active phone line then your service shouldn’t be interrupted. You’ll just need to plug in your new router and off you go. If you don’t already have a phone line, Origin will install a new one for £48 – less than many providers charge.

Customer service

As an Origin customer you get access to 24/7 Freephone support from its Yorkshire-based team. This means you'll never have to talk to an offshore call centre.

Customers also get access to the ‘Customer Portal’ on Origin’s website. This allows you to search a range of help topics and get information about your bill including call charges.

Deals and offers

Origin is very focused on offering good value broadband and phone packages. It does not offer the extras you get from some of the bigger providers, such as free wi-fi. But if you want good, clean broadband for a good price then Origin could be for you. Here’s a few current deals.

Our final verdict

The good

  • Choice of routers
  • Competitive prices
  • Yorkshire-based customer support

The bad

  • Fibre packages are on 18-month contracts
  • Not as fast as Virgin
  • No extras or freebies

Origin broadband retains many of the same ideals that it was founded upon. And it is still based in Yorkshire. Its quest to deliver quality broadband and high standards of customer support remains intact.

Due to the lack of certain features, Origin doesn’t quite measure up to certain other, better-known providers. But it seems to be content in doing things its own way for now. If price and customer service are high on your checklist, Origin broadband is well worth checking out.

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