Frequently asked questions
Better known as a purveyor of pensions and postage stamps, the Post Office also offers broadband and phone packages. If you’re looking for a cheap and simple broadband deal it might just be the provider for you.
What’s the best Post Office Broadband package?
Post Office Broadband is a budget broadband provider. If you’re looking for something low cost and simple, you’ve come to the right place.
Post Office Broadband only has one standard broadband package. It does not offer fibre optic broadband.
Post Office Broadband has a download speed of up to 8Mbps, which while one of the slowest on the market, is more than adequate for browsing the internet, sending emails, playing games and watching videos.
Will I save money with a Post Office Broadband package?
Possibly. Post Office Broadband is one of the cheaper broadband providers on the market. If you’re switching from a premium provider, like BT or Virgin Media, you stand a good chance of saving some money.
As well as being cheap overall, Post Office Broadband occasionally comes out with deals and offers that reduce the price further. These are highlighted on the comparison table and change from time to time.
How much is Post Office broadband line rental?
Line rental is now included in the price of broadband. However, you can reduce your monthly outgoings by paying for a year's worth of line rental upfront, at a reduced rate. The line rental saver costs £168, which means you’ll pay the equivalent of £14 a month.
Does Post Office Broadband come with a home phone?
Yes. Broadband Premium comes with a weekend call package. This gives you inclusive calls to UK landlines at the weekend.
You can upgrade to an Anytime plan if you want. These give you inclusive calls to UK landlines, mobiles and 40 international destinations during your chosen time period.
You can also nominate 10 people as your ‘Loved Ones’ and get a 10% discount on calls to them.
How long will installation take?
You should be up and running within 10-12 days, from when you initially placed your order. This might take a little longer if you need a new phone line installed.
After you sign up, you’ll receive an order confirmation email and a welcome guide in the post. This will include the date on which your service will go live.
Following that, you’ll receive your router in the post with instructions on how to set it up and when to turn it on. An engineer will not need to visit your house, unless you need a new phone line.
There is no charge for installation or for the delivery of the router.
Which router does Post Office Broadband provide?
Post Office broadband provides a ZyXEL AMG1302 router with its broadband packages. This is a rudimentary device, without the bells and whistles of premium broadband routers, but it will get you online.
The ZyXEL AMG1302 router can connect multiple devices to the internet over wi-fi. This means you can connect your phones, laptop, tablet and games console to it all at the same time.
What technical support does it offer?
Post Office broadband has two UK-based phone lines dedicated to finding solutions for its customers. If you have a general enquiry, you can call its Customer Care line, which is open every day from 7am to 11pm.
If you have a more pressing technical question, you can call the Technical Help Desk, which is open 8am-9pm Monday-Saturday and 9am-6pm on Sunday. Calls to these numbers are free if you’re using a Post Office home phone line.
Premium customers also get free internet security, which features antivirus, anti-spam and parental controls.
Does Post Office Broadband come with a data limit?
No, Post Office Premium Broadband comes with unlimited usage as standard, so you don’t need to worry about a monthly usage cap or excess charges.
Is there an unlimited broadband package?
Yes. The Broadband Premium package is unlimited. This means you can browse as much as you want without running into a usage cap.
The only drawback is that Post Office broadband operates a fair usage policy on its unlimited package.
What is Post Office broadband’s fair usage policy?
Post Office broadband’s fair usage policy states that it monitors accounts that it feels are putting an unfair strain on its network. Post Office broadband picks out peer-to-peer file sharing as one activity that might lead to a breach in its policy.
If you break the terms of fair usage policy, Post Office broadband may reduce your download and upload speed or, in more serious cases, suspend your connection.