Home  ›  Guides  ›  How to cancel your EE mobile contract

How to cancel your EE mobile contract

Wednesday, November 22nd 2017

Cancelling your EE mobile contract should be straightforward and shouldn't take long, as long as you know how and when to make the big move to another provider.

You will need to think about the timing of your move, and know about PAC codes and getting your handset unlocked, but these steps will enable you to move to pastures new without it becoming a complicated affair.

1. Consider your timing

When you cancel a phone contract, it takes around 30 days to deactivate your account and issue your final bill. If you wait until the final day of your contract, you’ll end up paying for an extra month’s use. To avoid this, start the cancellation process 30 days before your initial contract’s end date.

Cancelling too soon could cost you

If you want to cancel your mobile phone contract early (i.e. mid-term) you will likely be charged a termination fee. This usually equates to the sum of your remaining monthly charges; you’ll effectively be buying out your contract.

Ofcom protects you from mid-contract price rises

Industry regulator Ofcom has ruled that, for contracts set up after January 23, 2014, you can cancel your contract for free if your provider unexpectedly raises the monthly cost of your contract mid-term. This does not included annual rises that are in line with increases in the retail price index.

2. Decide which network you want to switch to

Deciding ahead of time which network and which plan you want to switch to after your EE contract ends will make the transition a lot smoother.

Figure out what drew you to EE in the first place and then consider what it is that’s making you want to leave. While this may sound obvious, being clear about why you are leaving will help with the rest of the cancellation and switching process.

Compare SIM Only Deals

Featured iPhone handset deals

3. Contact EE to deliver the news

Don’t expect EE to stop charging you at the end of your minimum term. When your initial contract ends it will automatically renew on a month-by-month basis. To avoid this you need to call EE and let them know you’re cancelling. Remember, you need to give 30 days’ notice.

You can contact EE from your mobile on 150 (free between 8am and 8pm) or on 07953 966 250 from a non-EE number (charges apply).

They will probably try to entice you to stay

They may offer you a new deal, which is where your research into other providers will come in handy. Weigh up the offer against what you’ve seen elsewhere. If cancelling is still in your best interests, turn it down and ask them to proceed with the cancellation.

4. Request a PAC to keep your mobile number

If you want to keep your mobile phone number when you sign up to a new network, you’ll need to get a Porting Authorisation Code (PAC) from EE. They might not offer this to you when you call to cancel, so make sure you ask for it.

Your PAC is a unique code made up of nine letters and numbers (e.g. ‘ABC123456’) and is essential for transferring your existing mobile number to a new network operator. You’ll need to give it to your new provider when you’re ready to switch.

EE will send the PAC to you in a text message, but it’s worth making a separate note in case you accidentally delete it. The PAC is valid for 30 days.

5. Get your handset unlocked

A phone purchased from EE will be locked to the EE network, which means you won’t be able to use it with any other provider.

So if you’re planning to use that phone with a new SIM-only or pay-as-you-go plan on another network, you will need to get it unlocked. It costs £8.99 to unlock your handset through EE and can take several days to action. To kick things off you need to fill out a form on the EE website. The cost will be added to your final bill.

6. Sign up to your new provider

You’re now in the best position to sign up to a new provider. Once you’ve called EE to cancel you have 30 days before your existing service stops and your PAC expires – so take some time to ensure you’ve found the provider with the best coverage in your area. You can check by clicking on the logo of your preferred new provider below.

Once you’ve signed up, you can have your existing number transferred to your new SIM. This is done either online or over the phone (check with your new provider) and will require your PAC. It can take a day or two to transfer your number, during which time you may experience some interruption to your service.

You can change your mind during the cooling-off period

If you’re unhappy with your new service you have a 14-day cooling-off period. During that time you can cancel for any reason and without penalty, and you will receive a full refund. Any products you have bought from your new provider will then need to be returned within 14 days.

7. Settle your final EE bill

Your final bill will arrive in the post shortly after your EE service ends. It will include your standard monthly charge and any additional costs (such as the £8.99 unlocking fee). If you’re owed any money, it will be deducted from your final payment or refunded.

If you have a Direct Debit set up on your account, EE will collect your last payment as normal. If not, a bank giro slip should be attached to the bill. Unsurprisingly, they make it easy for you to pay them.

Should you have any questions about your final bill, contact EE directly by phone as soon as possible on 07953 966 250.

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

Close