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BT Infinity 1 vs BT Infinity 2

Wednesday, November 22nd 2017

BT’s two fibre packages – Infinity 1 and Infinity 2 – both bring fast fibre connections to your home along with a host of extras. But if you have to choose, which is the better option?

Our guide takes you through everything you need to know about both BT Infinity packages; from the speeds and prices through to all the extras that are sprinkled on top. Read on to see how they compare.

The difference between BT Infinity 1 and 2

BT Infinity offers two speeds: Infinity 1 is up to 52Mbps and Infinity 2 is up to 76Mbps. Both packages are unlimited and come with a £59.99 upfront charge for activation and installation. All packages come with weekend calls included as standard.

  • BT Unlimited Infinity 1 + Calls

    • Pay nothing today
    • Weekend calls
    • UK's best Wi-Fi router
    Offer ends 21st December
    £29 .99
    £59.99 set-up cost includes line rental See Deal
  • BT Unlimited Infinity 2 + Calls

    • Pay nothing today
    • Weekend calls
    • Free BT Smart Hub router
    Offer ends 21st December
    £39 .99
    £9.99 set-up cost includes line rental See Deal

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BT Infinity speed

BT claims that its Infinity 1 fibre service can reach download speeds of up to 52Mbps. In the most recent Ofcom report examining fixed-line broadband speeds, the average download speed on Infinity 1 was found to be between 32.1Mbps and 34.4Mbps. When it comes to upload speeds, BT Infinity 1 offers up to 9.5Mbps.

The Infinity 2 fibre package is advertised as providing download rates of up to 76Mbps. In the Ofcom report, the average speed was found to be a little lower, at between 59.9Mbps and 63.1Mbps. That’s still fast enough for most high-intensity online activity. For upload speeds, BT Infinity 2 offers up to 19Mbps – one of the fastest upload speeds widely available.

BT customer service

Despite being a British institution known to millions across the country, BT doesn’t have the best customer service record. In recent Ofcom reports, BT achieved 60% compared to the sector average of 67%.

BT Smart Hub router

Both the Infinity packages use the new BT Smart Hub router, which boasts dual-band technology to reduce wireless interference, four Ethernet ports, and a USB port. It also comes with BT Smart Scan, so you can quickly connect your devices to your network without having to go through the rigmarole of entering security keys and passwords.

BT Infinity comes with millions of wi-fi hotspots

Both packages give you free access to over five million wi-fi hotspots around the UK. You’ll also get BT’s parental controls, BT’s NetProtect software (for defence against viruses and spyware) and BT Sport through the BT Sport app for three months. If you want access to BT Sport after that free period it costs £7 per month.


For the vast majority of people, the up to 52Mb package – Infinity 1 – will be more than enough for doing everything you want to do online. However, if you have more than one person streaming TV in your home at any one time, or you like to regularly stream in UHD, then it might be worth going for Infinity 2.

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