Sky broadband checker – can I get it in my area?
Before you sign up to Sky broadband, you’ll need to find out if you can access the standard, ADSL service, and our availability checker lets you do just that.
Sky is a broadband industry leader, reaching more than 16 million UK households with its fibre optic and standard ADSL broadband services. That’s quite a few homes, so let’s see if yours is one of them. To check your area...
Sky broadband availability checker
Sky broadband is available almost everywhere
Like several other broadband providers, Sky installs its own equipment in BT telephone exchanges around the country, enabling it to reach around 99% of the UK population. However, if you are outside certain areas you will have to pay extra to use a service called Sky Broadband Connect in order to get online.
Switching to a Sky broadband deal – Frequently Asked Questions
Cancelling my existing broadband contract – how long will it take?
It should take around two weeks from your order date. Sky will notify you if there is a delay in the process but it shouldn’t take longer than two weeks.
Will I be without an internet connection when I switch broadband?
Surprisingly you shouldn’t lose connection at all, as the Sky Switch Squad will ensure that your broadband service continues right up until your Sky services are installed.
Will I need to contact my existing provider when I switch to Sky?
No, Sky will contact your existing provider so you won’t need to (phew!). It even has a dedicated team to handle customers who are moving to Sky, called the Sky Switch Squad. If you need to take any action on your part, Sky will let you know, but it’s highly unlikely you’ll need to call your existing provider yourself.
Your existing provider will then contact you via post with information on when your contract will end and whether you have any outstanding cancellation fees – it’s that simple.
Will I need to have a Sky satellite dish installed?
If you are bundling your Sky Broadband and Talk deal with a Sky TV bundle, then you’ll need to have a Sky dish installed. However, if you are just purchasing a Sky Broadband and Talk deal, then you won’t need one.
Will I have to pay any charges or cancellation fees when I switch to a Sky broadband deal?
No. You won’t be charged for joining Sky Broadband and Talk. However, there may be a set-up fee – which applies to all Sky customers.
If you want to leave your existing contract but are worried about being faced with cancellation charges, then Sky can offer a helping hand. Sky won’t actually pay for your cancellation fees, but will credit your broadband account with up to £100 depending on the value of your fees.
Bear in mind that you can only claim Sky Buyout if you order your Sky Broadband and Talk deal over the phone by calling 0800 840 5394. You won’t be able to take advantage of the scheme if you purchase your Sky deal online.
Will I be able to keep my existing phone number when I switch to Sky?
In most cases you can keep your existing number, but make sure you tell Sky that you would like to keep your number. After all you don't want to be left disappointed once the switch is made and you are assigned a new phone number.
Getting Sky broadband if you’re not switching from another provider
If you are not switching from another provider, simply order your Sky broadband deal online. To see if Sky is available in your area, enter your postcode in our broadband availability checker (above). You’ll then be redirected to a list of Sky Broadband and Talk deals. Once you have decided which package you want to buy, click on the blue ‘See Deal’ button, which will redirect you to Sky’s website to complete your order.
Sky Broadband speed and usage
How fast is Sky Broadband?
Actual broadband speeds always vary from the advertised speeds depending on your location. Network congestion can also cause your broadband speed to decrease during busy times.
Sky Broadband download speed
Sky Broadband comes with a download speed of up to 17Mbps. To give you an idea of the speed, you can download a music album in approximately 19 seconds and stream a HD film in around 45 minutes.
Sky Broadband upload speed
Upload speeds are also important as it determines how fast you can upload files or post a tweet. Sky Broadband comes with an upload speed of up to 1.3Mbps, which is sufficient enough to upload files and photos.
How fast is Sky Fibre Broadband?
Sky Fibre download speed
Sky Fibre deals come with two download speeds – up to 38Mbps and up to 76Mbps. Again speeds vary depending on your area and the number of users using the same network.
With up to 38Mbps you can download a music album in eight seconds and stream a HD film in around 20 minutes. It’s suitable for households with a couple of internet users.
Sky’s fastest broadband package comes with a download speed of up to 76Mbps – which is suitable for a household with several internet users. However, this package isn’t available to purchase online you’ll need to call one of our Sky experts on 0800 840 5394 to buy this package.
Sky Fibre upload speed
Sky Fibre 38Mbps comes with an upload speed of up to 10Mbps, and the 76Mbps package has an upload speed of 19Mbps. There is quite a gap between them but both are sufficient to upload videos, files and have a video conversation over Skype without the picture freezing every two minutes.
Is Sky Broadband unlimited?
Sky Broadband comes with unlimited usage allowing you to stream, browse and download content without any restrictions.
However, Sky also offers a free broadband package with TV – Sky Broadband 12GB. The cap is very restrictive but it’s enough for light users who use the internet for browsing and emailing.
Is Sky Fibre unlimited?
Sky offers three fibre package. Sky Fibre (38Mbps) has a usage cap of 25GB – which may restrict your online activity. To give you and idea, with 25GB usage you can carry out around 30 hours of streaming, download around 10 TV episodes, watch four movies on demand or play 10 hours worth of games online – but this all depends on what you do online.
Sky also offers Sky Fibre Unlimited, which allows you to go online without any restrictions, and is ideal for those who regularly stream content. There are no usage limits attached to the 76Mbps package.
Does Sky Broadband have traffic management?
No. Although Sky won’t actively slow down the speed of your broadband you may experience a slight drop in speed during peak times – evenings and weekends – due to network congestion.
Can I get Sky Broadband without a phone line?
Sky broadband runs on BT phone lines so you have to pay line rental whether you want to have a landline or not.
Sky Broadband bundles
Bundling Sky Broadband and Talk with Sky TV
If you want a TV package, taking broadband and TV in a bundle will offer you the best value. Equally, you can get Sky Broadband and Talk without TV, although you will not be able to access any of the catch up or on demand services from Sky. Sky Broadband and Talk and Sky Fibre Broadband and Talk are available with any of the following TV Bundles. Plus, with all bundles you’ll get access to the Sky Go app – allowing you to watch Sky channels on your tablet or smartphone (with a wi-fi connection) even while you’re away from home.
H3 Choosing a Sky TV Bundle Sky offers four TV bundles, with the option to add on Sky Movies and/or Sky Sports and/or Sky HD. The Sky Original bundle is the cheapest, with the price rising up to the Sky Complete Bundle, which offers everything under the sun when it comes to televisual entertainment.
The Sky Original Bundle
This is the cheapest bundle from Sky and features popular channels from Sky TV including Sky Atlantic. It comes with over 240 Freeview channels, 11 HD channels and over 30 entertainment channels including Sky 1, Comedy Central, SyFy and TLC.
The Sky Variety Bundle
Everything is the same as the Original Bundle but has extra 65+ channels including Disney Channel, Cartoon Network, Nickelodeon, Discovery Channel and History Channel. You can also keep the kids occupied with over 1,900 episodes of children’s shows available on demand.
The Sky Family Bundle
The next level up offers the same amount of channels but comes with 50+ HD channels and access to hundreds of Sky TV Box Sets – allowing you to watch a series of TV shows back to back whenever you like.
The Sky Movies Bundle
If you’re a film buff then the Movies Bundle is the one to go for. It comes with 11 movie channels including Sky Disney and Sky Movies Showcase. The bundle also comes with the Original Bundle included, so you’ll also get 240 Freeview channels and over 30 entertainment channels.
The Sky Sports Bundle
As well as popular entertainment channels from the Original Bundle you’ll also get the full Sky Sports pack. Sky Sports covers a variety of tournaments including the Barclays Premier League, Formula One and basketball.
The Sky Complete Bundle
Sky’s premium bundle is catered for TV completionists. With this bundle you get the full whack – entertainment, sport and movie channels. This bundle doesn’t come cheap but if budget isn’t an issue and you love TV then this Sky TV bundle has your name all over it.
Equipment you will need for a Sky broadband and Sky TV bundle
When you sign up for a Sky TV bundle, you will need a selection of equipment to be able to enjoy your Sky services. Sky will supply you with all the equipment necessary and will arrange for an engineer to install everything for you.
You will need a Sky satellite dish
You’ll need a Sky dish installed on your property to be able to watch Sky TV, which is fitted by a Sky engineer. If you are living on rent you’ll need to ask permission from your landlord before installing a dish.
You will need a Sky+HD box
You’ll also get a free Sky+HD set-top box with your Sky TV subscription. It lets you rewind, pause and record live TV. You’ll also get access to on demand services and catch-up TV. Plus you’ll be able to record an entire series from a click of a button.
You will need a Sky Hub wireless router
With Sky Broadband you get a router ( known as the Sky Hub), for free. But there is a £9.95 delivery charge. The router comes with Sky Smart technology, a fancy term for making sure you get the best signal available.
You’ll be able to connect several devices to the router, including tablets, smartphones and laptops.
Security software, Sky Broadband Shield, free vouchers and other extras you get with Sky Broadband and Talk
Sky Broadband parental controls
Sky broadband customers get access to the Sky Broadband Shield at no extra cost. This online tool protects you and your family from viruses, hackers, malware and phishing websites. You can even block specific websites.
You can also set your controls into age categories – PG, 13 and 18. Furthermore, the Sky Broadband Shield is also compatible with several devices including smartphones, game consoles and tablets.
Sky Broadband security software
For extra protection, Sky Broadband and Fibre customers get a 12-month free trial of McAfee Security. Sky Broadband Lite customers get a three-month free trial, and a £3 monthly charge applies thereafter.
The security software comes with virus control, website safety advisor and protection against harmful downloads. You can use the security on up to three computers.
Sky Broadband and Fibre customers can benefit from over 20,000 wi-fi hotspots, for free. You’ll be able to go online on your smartphone, tablet or laptop at popular retail stores, restaurants and cafés.
Plus you’ll be able to register up to six devices at no extra cost and it won’t eat into your data allowance.
Sky Go is only available with Sky TV
Sky Go is only available if you purchase a Sky TV Bundle – it isn’t available with Sky Broadband and Talk or with a Sky Fibre deal. Nor is it available as a standalone package.
Free shopping vouchers with Sky broadband deals
Although this depends on the Sky deal itself, Sky will frequently throw in some free shopping vouchers – such as Love2Shop and M&S vouchers – with its packages for new customers. Sky also offers electrical devices, including tablets or TVs, with its deals from time to time.
Call features with Sky Broadband and Talk or Sky Fibre and Talk
You get a number of call features for free with a Sky Broadband and Talk deal, including 141 number withhold, 1471 last caller, caller display and 1571 return call. Optional extras are also available at an extra charge including, voicemail, call diversion, three-way calling and last caller barring.
Why do we need your postcode?
Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.
This ensures you receive accurate information on the availability of providers and packages in your area.
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