TalkTalk is one of the biggest telecoms providers in the UK, well known for its low prices, and its broadband, TV and home phone services are widely available across the UK, so you have a good chance of getting what you want. Let's find out if you can.
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TalkTalk offers the usual two options of standard broadband or fibre broadband. The provider uses the widespread Openreach network to supply its services (as does the majority of other UK broadband providers), which means its coverage across the country is extensive. TalkTalk's standard broadband comes with an average speed of 11Mbps, while its two fibre options average 36Mb and 63Mb. All TalkTalk broadband packages come with unlimited usage, a router and a fixed monthly price for the length of your contract.
If you want to bundle up your broadband with TV, TalkTalk also offers a choice of two TV packages, which are only available if you also take TalkTalk broadband. To find out more about TalkTalk TV, read our review.
Once you’ve chosen your preferred TalkTalk package, then the process of switching is very simple. The first thing to do is look at your current contract and see when it is due to end – if you terminate your contract prematurely, there are likely to be charges. However, you can avoid this if you time your exit right, and you’ll then be able to make a switch without incurring any unnecessary fees.
You should then put your order in with TalkTalk, who will contact your old provider and arrange the switch on your behalf. The only exception to this is if you are leaving Virgin Media – in which case you will have to call Virgin yourself. You should be able to keep your existing phone number – just let TalkTalk know that you want to.
In general, your TalkTalk broadband service should be up and running in around two weeks after you sign up. That means it's is a good idea to get the cancellation date of your old package as close as possible to the activation date of your TalkTalk package, to ensure you’re not offline for too long.
Your router will be sent by Royal Mail, usually arriving at your property a couple of days before your activation date. You then just need to plug it in as per the instructions and you should be connected.
If you need a new phone line, TalkTalk will install one for you (for an extra fee), and an engineer will visit your home to set everything up. TalkTalk will arrange a date convenient to you – just note that an adult will need to be at home on the day.
If you sign up to TalkTalk TV, you will simply need an aerial on your home, and you will be sent a TalkTalk YouView box to connect to your TV. If you purchase any channel boosts, you will need to have your YouView box connected to your router, as these extra channels are supplied via your internet connection.
Unless you need a new phone line installed, this should not be a problem as there will be no need for any physical changes to the property. If you do need a new phone line, then we advise you to check with your landlord first before buying your TalkTalk package.
Our guide on how long it takes to get broadband installed has further information on installation times.
Standard broadband is now available to 99% of the UK, so you would be extremely unlucky to be in that 1% that is not covered. However, if you are looking at a fibre package, there's a slightly greater chance that it hasn't yet reached you.
If you have run a postcode check and it states there is no TalkTalk fibre where you live, it is worth checking to see if BT offers its fibre broadband service (previously known as BT Infinity) at your address. If it does, it's likely that TalkTalk will also offer it very soon. This is because there can sometimes be a delay in all the providers getting hooked up in a newly-installed fibre cabinet. Our guide to getting fibre broadband has all the information you need.
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