Home  ›  Guides  ›  How to switch from Sky to Virgin Media

How to switch from Sky to Virgin Media

Luke Thompson
Tuesday, September 26th 2017

Not enjoying the experience of being a Sky customer? Sky is one of the biggest TV providers in the UK, but if you want faster broadband or a different TV deal, then Virgin Media may be the provider for you.

If you are a Sky customer deciding to switch providers, this step-by-step guide will lead you through the move from Sky to Virgin Media – from who to contact to how long it all takes.

1: Know which services you want to switch

If Sky currently supplies your home with several services, be clear about which ones you want to keep and which ones you want to switch. If you’re in two minds about getting rid of a particular Sky package, its worth weighing up the benefits of switching it over as you may find that Virgin offers you a better deal when you combine two or more of its services in a bundle.

2: Find the best Virgin deal

Virgin is a different breed to Sky. As one of the nation’s leading providers, it offers the UK’s fastest, widely available fibre broadband speeds (now up to 300Mb), a popular subscription TV service, and home phone and mobile services to boot.

Whether you’re seeking a single service or a bundle, finding the best deal is easiest when all the information you need is one place. Our comparison tools take out a lot of the click-work, meaning you can compare features, costs and contracts simply and effectively.

Check Virgin Media deals in your area

Your information is safe with us. We won't share your postcode with anyone. See our privacy policy.

When you’ve found the right deal, you can choose to either sign up online or call 0808 168 4947 to complete your order. In any case, a customer service advisor will be available to answer any questions you may have over the phone or through online chat.

Cable.co.uk recommends
Virgin's Player Bundle only £30 >>

This is Virgin's entry-level TV package that comes with a whopping 100Mb broadband and all the essential Freeview channels as as well as weekend calls, with the option to bolt on Sky Cinema and Sky Sports.

3: Let Virgin guide you through the switchover

Once you’ve signed up to your chosen package, Virgin Media will give you an installation and activation date and will let you know if you need to take any action with Sky in terms of cancelling your existing services. If you do need to contact Sky, Virgin will give you all of the information you need to make the process as swift as possible.

Bear in mind that if you’re still mid-term in your Sky contract, you will need to pay any outstanding charges before your service can cease. Sky will let you know if you owe any cancellation fees, but if you’re unsure of how things stand, you can check before you commit to the switch.

Frequently asked questions

Can I get Sky channels on Virgin Media?

Leaving Sky no longer means abandoning the great Sky content you’ve come to love. The majority of Sky TV channels are available through Virgin Media TV, including Sky One and Sky News. Unfortunately, one of the most popular Sky channels, Sky Atlantic, is not available to Virgin Media customers.

Will I be charged for switching?

If you decide to leave Sky after the minimum contract period, you’ll be able do so without penalty. However, if you choose to terminate your contract early, a charge will normally be imposed.

Sky’s termination fee structure is quite complex and based on the number of months remaining on your contract, plus the period you have already been billed for and the products to which you subscribe. Discover more about the charges on the Sky website.

How long will it take to switch?

You should be set up with Virgin Media within 10 days of applying to join. If you don’t cancel your Sky subscription until your new Virgin service is up and running, this will ensure you don’t experience any loss in service, although depending whereabouts you are in your Sky billing period you could end up paying for both services for a short period.

Can I keep my Sky email address?

Virgin Media operates on an entirely different network to Sky and you cannot port your Sky email across to Virgin’s mail servers. However, if you access your Sky email account regularly, you can continue to use it. Even so, it is worth backing up valuable emails in your Sky email account to avoid disappointment should the company’s policy change in future.

Can I keep my Sky telephone number?

Yes, you can. However, Virgin Media is unique in offering the option to have broadband without a phone line, so you may decide you no longer need a landline at all if you are happy to use your mobile or the internet to make calls.

Conclusion

Switching between Sky and Virgin Media is pretty straightforward either way, but it’s particularly easy going to Virgin Media from Sky since the move doesn’t require you to get a MAC. Remember, you’ll be tied into a minimum contract if you move, so be sure it offers everything you want for the right price before deciding to jump ship.

Cable.co.uk recommends
Virgin's Player Bundle only £30 >>

This is Virgin's entry-level TV package that comes with a whopping 100Mb broadband and all the essential Freeview channels as as well as weekend calls, with the option to bolt on Sky Cinema and Sky Sports.

  • Broadband
    Max download speed100Mb
    Max upload speed6Mb
    Monthly usageUnlimited
    Digital TV
    TV channels79
    SD channels70
    HD channels9
    Home Phone
    Daytime calls9.94ppm
    Evening calls9.94ppm
    Weekend callsInclusive
    Pricing & Contract
    Set-up cost£20
    Contract length12 months
    First year cost £380

    £30
    per month
    includes line rental

    0808 168 4947 0808 168 4947
  • Broadband
    Max download speed200Mb
    Max upload speed12Mb
    Monthly usageUnlimited
    Digital TV
    TV channels299
    SD channels237
    HD channels62
    Home Phone
    Daytime calls9.94ppm
    Evening calls9.94ppm
    Weekend callsInclusive
    Pricing & Contract
    Set-up cost£20
    Contract length12 months
    First year cost £764

    £62
    per month
    includes line rental

    0808 168 4947 0808 168 4947
  • Broadband
    Max download speed300Mb
    Max upload speed20Mb
    Monthly usageUnlimited
    Digital TV
    TV channels315
    SD channels245
    HD channels70
    Home Phone
    Daytime callsInclusive
    Evening callsInclusive
    Weekend callsInclusive
    Pricing & Contract
    Set-up cost£20
    Contract length12 months
    First year cost £1112

    £91
    per month
    includes line rental

    0808 168 4947 0808 168 4947

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

Close