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How to switch to Sky from your current provider

Hannah Ricci
Thursday, July 27th 2017

So you're thinking of switching to Sky? No problem. For the most part, all you need to do is pick a new deal from Sky, sign up and they will do the rest.

However, the ease of switching can vary depending on your current provider. It's easier with some than others but we're here to smooth the way.

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No need to cancel – just pick a Sky deal

If all you want to do is find a new deal from Sky, just choose from the selection below or click the button to see all Sky packages available. Once you've ordered you new package, Sky will let your existing provider know - unless you are switching from Virgin (see below).

  • Sky Unlimited Broadband

    Sky
    • Pay set-up cost today
    • Free Sky Q Hub router
    Free £50 Prepaid MasterCard
    £20
    £19.95 set-up cost includes line rental See Deal
  • Sky Fibre Broadband Unlimited

    Sky
    • Pay set-up cost today
    • Free Sky Q Hub router
    Free £50 Prepaid MasterCard
    £38 .99
    £59.95 set-up cost includes line rental See Deal
  • Sky Entertainment + Unlimited Fibre

    Sky
    • 75+ entertainment, 250+ free-to-air channels
    • Pay set-up cost today
    • No calls included
    £50
    £39.95 set-up cost includes line rental See Deal

See all Sky packages

How to switch to Sky from Virgin Media

1. Check what you can get, then choose a deal

To compare all the latest deals Sky has to offer, just hit the button below to be taken to our Sky postcode checker, which will show you exactly what's available where you live.

Compare Sky deals where I live

2. Contact Virgin Media only when Sky asks you to

Switching from Virgin Media to Sky differs from switching from most other providers in that Sky will not contact Virgin Media directly to cancel on your behalf (they will if it's BT, TalkTalk etc.). Instead, at some point after signing up, Sky will contact you to let you know how and when you should contact Virgin Media to let them know you're leaving.

Call Virgin Media on 0808 168 4947 0808 168 4947
for cancellations or upgrades

Lines open 8am to midnight, 7 days a week

Frequently asked questions

Will I face cancellation charges for leaving Virgin?

It depends on where you are in your contract. If you’ve passed the minimum term (12 or 18 months depending on your package), you’ll be able to leave without penalty. However, if you’re mid-way through, you’ll face a fee based on which services you have and how many months remain on the contract. The full line-up of charges is on Virgin’s site.

Can I keep my Virgin home phone number?

Yes you can. Just make sure you tell the sales advisor you want to keep it before you buy your package.

Can I keep my Virgin email address?

No. Virgin states that upon account cancellation, any email address “will be deleted and we regret that we will be unable to retrieve this data”. You will also be unable to reactivate the same email address if you decide to re-register at a later date.

Can I keep some Virgin Media services?

Yes, in theory, but it’s likely that you’ll get a much better deal by moving your broadband, TV and phone to one provider rather than splitting them between two or even three companies. Fewer bills, fewer direct debits, lower prices. It’s win-win.

How to switch from BT to Sky

1. Check what's available and choose a new deal from Sky

BT and Sky are carried over the same broadband network, so if you’ve got one, it’s likely you will be able to get the other but there are areas where this does not apply. If you aren’t sure what you can get, you can use our Sky availability checker by clicking the big blue button below..

Compare Sky deals where I live

2. Sky will get in touch with BT and do the rest for you

And that's it. Sky will tell BT that you’re cancelling (probably with a wide grin on their face). BT will send you a letter detailing the cancellation and give you a date for when your services will cease and begin with Sky. The letter will also contain information about any cancellation charges you need to pay and how to pay them.

Frequently asked questions

Can I keep some of my BT services?

Yes. If you’re happy with your BT broadband and phone, but you want a bit more oomph from your TV package, then you can cancel your BT TV and move to Sky. You can’t retain BT TV without having BT broadband and phone, so a BT TV/Sky broadband and phone hybrid is not an option.

Can I keep BT Sport?

This depends on how much of your service you are switching over to Sky. If you keep your BT broadband and phone then you’ll be able to access BT Sport via the app and online player for £0 per month.

If you move everything over to Sky then, sadly, you will lose access to BT Sport, but it can be purchased from BT for a one-off activation charge of £20, followed by a monthly fee of £22.99.

Can I keep my BT phone number?

Yes. BT and Sky are both carried on the same line, so you’ll be able to keep your old phone number. You should tell Sky customer service that you want to keep your phone number when you call to say you’re thinking of switching.

How to switch from TalkTalk to Sky

1. Make double-sure you're outside of your existing contract

TalkTalk doesn't muck about when it comes to cancelling your contract before the time is up. It'll usually charge you the full amount remaining on your contract if you try to leave early. If this is only a month or two, it may still be worth it, otherwise you might want to consider waiting.

One aspect of the new 'easier' switching process brought in last year is that while in most cases (not Virgin Media) you can switch without having to contact your existing provider, that does mean that there is no one on the other end of the phone from TalkTalk to warn you how much it is going to cost you. You need to make yourself aware of this before continuing.

2. Check Sky is available and choose a deal

Check Sky’s availability in your area and then choose your deal. Once that’s done Sky’s switch team will take care of the rest. You won’t even have to call TalkTalk to tell them you’re leaving – yes it’s that simple.

Compare Sky deals where I live

3. Sky will contact TalkTalk, so let it do the work

Once you’ve joined Sky, the switch team will get in contact with you to discuss what to do next. There’s no need for you to call TalkTalk to tell it that you’re cancelling, Sky will do that for you. You’ll receive a letter from TalkTalk detailing your cancellation and telling you if you’ve any horrid cancellation fees.

Frequently asked questions

Can I keep some TalkTalk services?

You can keep TalkTalk broadband and phone and just switch to Sky TV if you wish, but it makes financial sense to move all three. Plus, it’s easier to manage your bills and sort out any problems with a single provider.

Can I keep my phone number?

Yes, you can take your TalkTalk phone number with you but tell Sky that you’d like to do this as soon as you sign up.

Can I keep my TalkTalk email address?

Yes. You will continue to have access to your email address and My Account if you leave. However if you de-register your account you won’t be able to change the password for any email addresses associated to it.

An alternative option is to re-direct your emails and transfer your contacts to your new Sky address or an independent provider, such as Gmail or Yahoo.

Can I keep my TalkTalk TV YouView box?

If you cancel your TalkTalk TV service before the end of the contract, you’ll be required to return your YouView box or face a deferred set-top box fee. Otherwise, TalkTalk the box is yours to keep once your contract expires.

How to switch from Plusnet to Sky

1. Check what's available and choose a new deal from Sky

Sky broadband is not available everywhere. However, if you already have broadband from Plusnet, it is almost certain you can get broadband from Sky. That's because both Plusnet and Sky are delivered via the BT Openreach network.

It is equally certain that you'll be able to get Sky TV, since all you need is a clear view of the southern Sky. However, if you live in flats or rent your home, you may need to do some external checking. If you rent, permission from the landlord is required, and if you live in a block of flats you should expect to have to talk Sky though your exact circumstances (so they can fit a dish).

Compare Sky deals where I live

2. Sky will get in touch with Plusnet on your behalf

And that's it. Sky will tell BT that you’re cancelling (probably with a wide grin on their face). BT will send you a letter detailing the cancellation and give you a date for when your services will cease and begin with Sky. The letter will also contain information about any cancellation charges you need to pay and how to pay them.

How to switch to Sky from alternative providers

The specifics of the switching process with regard to any of the UK's many 'small' providers – the reason we're not covering these in detail is they collectively make up only a fraction of a percent of UK broadband customers – are largely the same as above.

In other words, if your niche provider uses BT's Openreach network, it's safe to say you won't need to contact them. All you'll need to do is pick a Sky deal (by entering your postcode on this page) and the rest will be done for you.

If, however, your existing provider is any of a small collection of super-niche providers with its own network, you'll need to contact them after choosing a new deal.

Compare Sky deals where I live

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

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