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Direct Save Telecom review 2017

Hannah Ricci
Thursday, July 6th 2017

Pitching itself as a budget-friendly alternative to big-brand providers, Direct Save Telecom was set up in 1999 to offer discounted broadband, line rental and calls without a credit check.

Direct Save Telecom made headlines recently with plans to launch a new broadband service with speeds of up to 300Mbps for newbuild developments. So is the budget provider set to offer the ultimate combo of high speed and low cost, or is it all too good to be true?

Cable.co.uk rating

Broadband Cable.co.uk
  • Overall
    3/5

Pros and cons

  • It's very cheap
  • Requires no credit check
  • Up to 300Mbps broadband for new builds
  • Lack of extras
  • Concerns over customer service
  • Severe penalties for switching

What we like

It's very cheap

Broadband and phone bundle prices start at just £19.95 per month at Direct Save Telecom (including monthly line rental), on a 24-month contract.

Requires no credit check

Unlike the majority of mainstream broadband providers, Direct Save Telecom does not check the credit history of customers, which is a big draw for those with a less than perfect credit record. This feature means pretty much anyone will be able to get broadband from Direct Save Telecom (providing you have access to the BT network).

Customers must make their first payment before the service goes live. The payment is made up of line rental, call and broadband charges for any days remaining in the activation month, plus the fees for the next full month. New customers have to make a security payment to get a stopped line reactivated – this money is then credited to the first invoice.

Up to 300Mbps broadband for new builds

In late 2014, DST announced plans to launch fibre-to-the-premises (FTTP) broadband for new-build developments through a partnership with Independent Fibre Networks.

The new service is launching in 40 newbuild locations across the UK and provides a pure fibre connection from the customer’s nearest street cabinet to their home. There are four speeds to choose from (25Mb, 40Mb, 100Mb and 300Mb) and prices start from £4.95 per month. You can check whether the service is available in your area here.

Call Direct Save Telecom and
quote Cable.co.uk on 0800 118 2309 0800 118 2309

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Featured deals

  • Direct Save Broadband Unlimited Plus + Calls

    Direct Save
    • Pay 1st month's bill today
    • Free budget-range router
    • Pay for the calls you use
    £17 .95
    £8.95 set-up cost includes line rental See Deal

Compare Direct Save broadband deals

If Direct Save Telecom sounds like the provider for you, check availability in your area using the postcode checker below. It will tell you if Direct Save Telecom covers your area, the average speeds you can expect and the alternative options if it isn’t available.

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What we don’t like

Lack of extras

In comparison to other providers, Direct Save Telecom doesn't offer many perks. It’s no surprise, after all you are getting broadband at a cheap price. However, Direct Save Telecom does offer a free discount card. With this card you can get exclusive discounts at high street stores, on holidays, days out, car rental and on many more services.

Concerns over customer service

Direct Save Telecom is not included in Ofcom’s customer satisfaction report, so there is no official word available. However, a quick online search shows some less than complimentary words about customer service at Direct Save Telecom.

Complaints include incorrect payments and a lack of proactive help. There are also examples of agents failing to follow up on problems or call back when they say they will. This could be a case of a vocal minority expressing their frustration, but it’s a concern nonetheless.

Severe penalties for switching

Direct Save Telecom’s termination fees are particularly steep. You will need to settle your remaining monthly payments, pay £5 per month per line for each remaining month of your contract, plus £10 per month for broadband or £15 per month for fibre broadband. You’ll also need to reimburse both the £34.95 wireless router fee and the £69.50 line activation charge.

As an aside, if a direct debit is unpaid due to insufficient funds or cancellation, expect a £14.99 administration charge to be slapped onto your next monthly bill.

Compare broadband deals

Conclusion

Our research suggests that you get what you pay for at Direct Save Telecom. If price is your primary concern, it could be worth a look, but the bargain basement headline broadband cost is countered by nasty charges if you want to leave early or struggle to pay your bill, along with claims of poor customer service online.

As with every broadband provider, you should give the terms and conditions a good read and research customer feedback online so you know exactly what to expect before signing the dotted line.

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