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EE fibre broadband review 2017

Luke Thompson
Monday, November 13th 2017

If you’re looking for fast fibre broadband at an affordable price, EE is a good place to start. We like the choice of broadband speeds and inclusive security, and with free connection until 2nd May, it looks a good bet.

Our impartial review looks behind the high profile ad campaigns to see how EE measures up and what customers have to say about EE’s fibre service.

Cable.co.uk rating

Broadband Cable.co.uk
  • Overall

Pros and cons

  • Fair prices
  • Good extras
  • Increasing availability
  • Traffic management
  • Confusing price structure
  • Customer service

What we like

Fair prices

EE’s mobile phone deals may not be the cheapest around, but its broadband prices are pitched quite competitively at the mid-range market. There are cheaper alternatives, certainly, but its entry-level packages with unlimited downloads are very affordable. Plus, with line rental now included in the price, you can clearly see how much you will be paying on a monthly basis.

Good extras

Security is high on the list for broadband users, and EE offers new broadband customers a free 12-month subscription to Norton Online Security – a service designed to protect you and your family from online viruses, spyware, and malware.

You’ll also get a free router worth up to £175 and inclusive weekend calls to UK landline numbers beginning with 01, 02 or 03, as well as 0800, 0870 and 0845 numbers.

Increasing availability

According to EE’s figures, around 15 million homes in the UK can now plug into the network, achieving speeds of up to 38Mbps, and up to 76Mbps in some upgraded areas. That’s widespread enough to rival the more established heavyweights in home broadband, such as BT, Sky and Virgin.

Featured deals

  • EE Unlimited Fibre Broadband

    • Pay nothing today
    • Free wireless router
    Includes EE Mobile 5GB Data Boost
    £35 set-up cost includes line rental See Deal

EE fibre broadband deals

Next you’ll need to know if EE fibre broadband is available in your area. This is easy to do using the postcode checker below, which will tell you if EE covers your address and what services are available, plus average upload and download speeds.

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What we don’t like

Traffic management

EE runs a traffic management system during peak hours – that’s 4pm to 1am Monday to Friday, and 1:30pm to 1am on Saturdays and Sundays. This may put you off if you are a heavy user, as your speeds will be reduced if you download too much.

A major negative is that these peak hours are longer than those of some high-profile competitors. However, unlike its rivals EE prioritises gaming and VoIP during this time so it’s not quite as bad as it first seems.

Long contracts

With several broadband providers now offering 12-month contracts, 18 months seems rather a long time to be tied to a provider. All EE's contracts are 18 months as standard, whether you choose fibre or standard broadband.

Customer service

Although EE is one of the most popular mobile networks on the market, it’s also known for having poor customer service. According to Ofcom, EE‘s customer service was rated at 66%, which is quite low when compared to the sector average of 72%. O2 received 80%, Vodafone scored 69% and Three received 69%.

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EE has been quietly elbowing its way into the premier league of broadband suppliers in the UK, more through association than by direct marketing. We know it best for its 4G mobile network, but the home fibre broadband network is gaining momentum thanks to its competitive pricing and fast speeds.

However, a strict traffic management system that can slow some activities to a crawl; the long contracts and wobbly customer service record may put some people off.

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.