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Hyperoptic broadband review 2018

Hannah Ricci
Monday, January 9th 2017

There’s a buzz surrounding Hyperoptic at the moment. Happy customers are shouting about “effortless speed” and “broadband on steroids”, so fast and reliable is the service compared to mainstream fibre broadband.

However, Hyperoptic is not widely available, so we get under the skin of the provider to find out if there are any issues you need to know about.

Cable.co.uk rating

Broadband Cable.co.uk
  • Overall

Pros and cons

  • Incredibly fast fibre broadband up to 1Gbps
  • Unlimited download and upload allowance
  • Positive feedback on speed and service
  • It’s not widely available yet
  • Not available on individual basis
  • Low saving for broadband without phone plan

What we like

Incredibly fast fibre broadband up to 1Gb (1,000Mbps)

Hyperoptic is one of the few UK providers to operate 1Gb fibre optic broadband (that’s a blistering 1,000Mbps), alongside two slower but still faster than average services of 100Mb and 20Mb. With the exception of the 20Mb service, the speeds are symmetrical, which means they apply to both uploads and downloads.

The provider installs fibre-to-the-building (FTTB) broadband, which avoids the need for copper wires that slow down other fibre delivery methods. The infrastructure direct to your property means that you’re guaranteed to get very close to the advertised speed that you pay for, so even the entry-level 20Mbps is fast.

Unlimited download and upload allowance

To accompany these top speeds that will download movies, albums and photos at top speed, all Hyperoptic broadband services include unlimited usage every month. It’s not truly unlimited however, as Hyperoptic runs a fair usage polic that clamps down on aggressive downloaders hogging the network and slowing it down for everyone else.

Regular users are unlikely to be affected by the fair usage though, as Hyperoptic confirmed to us that the policy is more in place to control the activity of anyone operating multiple servers from one line.

Positive feedback on speed and service

Hyperoptic launched in 2010 and is developing a strong reputation from positive word on the street. The nature of feedback is that customers tend to be quicker to share bad experiences than good, yet many of those who have signed up are praising the provider in online forums and blogs.

General consensus reports swift installation, proactive customer service staff, and perhaps most importantly, a broadband service that delivers on its speed promise. The 24/7 customer service helpline is a major bonus, as FTTB broadband works a little differently to regular fibre-to-the-cabinet (FTTC) broadband so there can be different set-up problems.

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What we don’t like

It’s not widely available yet

Unlike mainstream suppliers such as BT, Sky and Virgin Media, Hyperoptic only installs in multi-unit business and residential buildings where there is specific demand for the service. If it has already been installed in your building, you can sign up pretty easily, but if not, you’ll need to register your interest on the provider’s site and wait and see.

Hyperoptic reviews these requests and makes an installation decision based on the level of demand in each property. Hyperoptic initially launched in London, with a focus on the capital’s multi-occupancy dwellings, and recently announced plans to roll out in Leeds, Liverpool, and Manchester.

You’ll need to club together with neighbours to get it

Your chances of getting Hyperoptic broadband are greatly improved by getting together with your neighbours to pitch for it as a group. This requires time, effort and organisation and one or two of you to take charge to encourage everyone to register on the Hyperoptic website, and take it to the landlord or management company where required.

This group effort is the best approach to take, but there’s still no guarantee Hyperoptic will approve your application and agree to installation. But it’s certainly worth a try.

Meagre saving for broadband-only without a phone plan

As more people rely on mobiles, the home phone is increasingly at risk of becoming obsolete and many people just want broadband without line rental. Hyperoptic covers both camps with the option to take broadband with or without a phone plan.

However, you won’t get to save as much as you might think. Hyperoptic’s broadband-only option is just a couple of pounds cheaper than the broadband-with-phone package, which pretty much negates the only benefit of ditching the landline.

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Hyperoptic seems to be showing other broadband providers how it should be done: ultra-fast speed coupled with helpful staff and a reasonable price – the ultimate combo for the perfect broadband package. Although only time will tell if this continues as the network grows.

The major drawback at this stage is limited availability. In fact, Hyperoptic is still in the very early rollout stages and you’ll have to group together with neighbours to pitch to get it installed. But feedback suggests that if you do, it’s worth the effort, and if you’re lucky enough to have it in your building already, signing up is a no-brainer.

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