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Post Office broadband review 2017

Luke Thompson
Wednesday, August 23rd 2017

The Post Office isn’t just for your stamps and letters; these days you can get broadband deals too. Everyone knows the Post Office; that’s an established reputation few competitors can match.

But just because we all know the Post Office, that doesn’t automatically make it a good choice for your broadband. We take you through the pros and cons of snapping up a Post Office broadband deal.

Cable.co.uk rating

Broadband Cable.co.uk
  • Overall
    4/5

Pros and cons

  • Cheap broadband deals
  • Unlimited usage
  • Free internet security
  • Fair use policy
  • Upfront costs
  • Slow customer response time

What we like

Cheap broadband deals

Even with line rental now included in the pricing, Post Office broadband is a fairly cheap option compared to some other providers. Both 38Mb and 76Mb fibre are on offer as well as standard (ADSL) broadband.

Plus, the price includes free weekend calls, which is a bonus. Many other providers now charge extra for weekend and evening calls.

Unlimited usage

All Post Office broadband deals come with unlimited usage. That means you don’t have to worry about how much you’re going online from month-to-month or fear excess usage charges on your next bill. Which would seem only reasonable these days.

Be aware, however, that the Post Office’s offer of unlimited usage is subject to fair use policy. This isn’t an issue for most users, but we discuss what it does affect below.

Free internet security

As a Post Office broadband customer you’ll get free access to Post Office SafeGuard, an easy-to-manage online tool to help block harmful and inappropriate material online, plus manage internet access for young family members.

Post Office SafeGuard boasts three key features: Kids Guard, which blocks websites and other online material that’s inappropriate for children; Homework Guard, which blocks access to social media and gaming sites during set hours of the day; and Virus Guard, which identifies and blocks websites that may harm your computer and other connected devices.

Featured deals

  • Post Office Unlimited Broadband + Calls

    Post Office
    • Pay nothing today
    • Weekend calls
    • Free Wi-Fi router
    £19
    £7 set-up cost includes line rental See Deal
  • Post Office Unlimited Fibre Broadband + Calls

    Post Office
    • Pay set-up cost today
    • Weekend calls
    • Free Wi-Fi router
    £28
    Zero set-up cost includes line rental See Deal
  • Post Office Unlimited Fibre Broadband Plus + Calls

    Post Office
    • Pay set-up cost today
    • Weekend calls
    • Free Wi-Fi router
    £32
    Zero set-up cost includes line rental See Deal

Compare Post Office broadband deals

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What we don’t like

Fair use policy

Despite the suggested unlimited nature of Broadband Premium, you’ll find that it’s actually controlled by a fair usage policy.

With Broadband Premium you can download and upload as much as you like, but your internet access may be slowed down if the network detects that you’re download or uploading large amounts on date within a short space of time. This is only likely to be be an issue if you use peer-to-peer file sharing platforms – the majority of customers won’t be affected.

Upfront cost and end-of-contract price rises

Post Office broadband charges £60 in upfront charges for its fibre services. Although this is sometimes reduced to £30, we still think this is a steep charge, considering most providers do not have upfront charges. You will also have to pay £7 for router delivery.

At the end of your contract, the monthly price will rise to the standard price. On average, this is a 25% increase. So be ready and prepared to switch provider in order to keep the costs down.

Slow customer response time

Although Post Office Broadband is now up to speed with its broadband packages, its customer response time is less than impressive. There is no live chat service so the only option for online queries is email. Post Office state that they aim to respond to enquiries within five working days, although it could take up to ten working days for more complex issues. This is shockingly slow. So if you want a quick answer to a question, you will have to pick up the phone.

Compare broadband deals

Conclusion

The Post Office doesn’t offer the best broadband service, nor is it the cheapest. But it does now offer the standard three speeds widely available from other providers for a reasonable cost. For some people, the familiar name may also appeal.

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