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Is Post Office broadband any good?

Monday, January 12th 2015

The Post Office isn’t just for your stamps and letters; these days you can get broadband deals too. Everyone knows the Post Office; that's an established reputation few competitors can match.

But just because we all know the Post Office, that doesn’t automatically make it a good choice for your broadband. So, is it a good broadband provider or not? We take you through the pros and cons of snapping up a Post Office broadband deal.

Pros and cons

Pros

  • Cheap line rental
  • Unlimited data on Broadband Premium
  • Short contracts

Cons

  • Fair use policy
  • No stated speeds
  • Customer service issues

What we like

Cheap line rental

Line rental is usually a necessary evil of fixed-line broadband, regardless of whether you’re taking an ADSL or fibre optic service. You have to pay line rental with the Post Office, but you’ll pay a lot less per month than with some competing broadband providers. Line rental fees are set at £15 per month, which is quite a bit below the industry average. You can make it even cheaper if you take advantage of the Post Office’s line rental saver scheme, an up-front annual payment which equates to just £10 per month overall.

Unlimited downloads on Broadband Premium

Two broadband options are available with the Post Office. Broadband Essential is the cheaper option, and subject to a usage cap. Broadband Premium is free of any such caps however, and boasts an unlimited download service to give you the freedom to download large files and stream movies without worrying about an allowance. Both come with an inclusive phone plan providing free calls to UK landlines on weekends.

Short contracts

When you take broadband from the Post Office you only have to sign up to a 12-month contract. For a fixed-line broadband provider, this is a relatively short term, shorter than bigger providers like BT and Plusnet. As with all broadband contracts, early cancellation by the client results in early termination fees. These are usually calculated by the number of months left on the contract, and can generate bills running into the hundreds in some circumstances. Be sure you can commit to a contract before you sign.

Visit Post Office →

What we don’t like

Fair use policy

Despite the suggested unlimited nature of Broadband Premium, you’ll find that all of the Post Office’s broadband services are controlled by a strict fair usage policy. On Broadband Premium, if your usage exceeds 100GB in a month you’ll find both your download and upload speeds considerably slowed. On Broadband Essentials, your connection will be tempered after 10GB, and you’ll be charged 75p for every gigabyte received in excess of this amount.

No stated download or upload speeds

Broadband providers usually tell you the maximum upload and download speeds you’ll get with their broadband services before you sign up. Not so with the Post Office. The provider doesn’t reveal its broadband speeds at all, only going as far as to vaguely claim that you’ll receive “speeds as fast as your phone line can support”. Average download speeds for customers using our independent speed test show the Post Office running at around 3.6Mbps, with the average upload speed at a shockingly slow 460.1Kbps. Not great.

Customer service issues

In the September of 2013, many Post Office broadband customers became frustrated when they could no longer access their Post Office email accounts. This was in part due to a change of network provider (the company was moving to TalkTalk’s network), and left many without access to their important emails for over a week. When customers called to complain, very few were able to get through to a customer service representative, and customers found themselves sitting on hold for hours on end, unable to get through.

Package comparison

  • Broadband
    Max Download Speed8Mb
    Max Upload Speed0.2Mb
    Monthly Usage10GB
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    Home Phone
    Daytime Calls8.5ppm
    Evening Calls1ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    -
    £5
    Upfront CostFree
    Contract Length12 months
    Line Rental p/m£15
    Average Monthly£20
    First Year Cost£240
    Lifetime Cost£240
    See deal →
    or call 0800 380 0064
  • Broadband
    Max Download Speed8Mb
    Max Upload Speed0.2Mb
    Monthly UsageUnlimited
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    Home Phone
    Daytime Calls8.5ppm
    Evening Calls1ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£8 after 6 mths)
    Free
    Upfront CostFree
    Contract Length18 months
    Line Rental p/m£15
    Average Monthly£20.33
    First Year Cost£228
    Lifetime Cost£366
    See deal →
    or call 0800 380 0064

Availability

Now that you know whether or not the Post Office is the broadband provider for you, you’ll want to check to see if you can get broadband where you are. Pop your postcode into the checker below to find out.

Check availability

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Conclusion

The Post Office doesn’t offer the best broadband service, and its coy avoidance of giving a definitive broadband speed seems suspect. Despite this, its line rental is one of the cheapest on the market, and its familiar reputation may be of comfort to some. Don't forget, Cable.co.uk now produces in-depth broadband reviews, so don't forget to check them out before making any final decisions.

Visit Post Office →

Post Office broadband reviews

Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, follow the links below to check out what we thought of the Post Office's range.

HomePhone and Broadband Premium

2.4

HomePhone and Broadband Premium

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