Home  ›  Guides  ›  Is TalkTalk broadband any good?

Is TalkTalk broadband any good?

Monday, September 1st 2014

TalkTalk offers cheap internet deals: unlimited broadband with good security. There are no frills and the customer service is sometimes poor.

A pocket-friendly alternative to the likes of BT and Sky, TalkTalk offers fibre optic broadband connections with truly unlimited downloads up to 76Mbps. You’ll also get free security software and the option to add in home phone and TV to make a complete package. However, TalkTalk’s customer service record is a major issue, although it claims to be making efforts to redeem itself.

Pros and cons

Pros

  • Cheap broadband deals
  • Free HomeSafe software
  • Options for businesses

Cons

  • No inclusive calls with basic broadband
  • Bad record of customer service
  • Long contracts for fibre

What we like

Cheap broadband options

If you’re looking for a budget broadband deal without the restrictions of a download cap, TalkTalk is, on the face of it, one of the best broadband deals there is. Its entry-level package – SimplyBroadband – costs just £1.75 per month (plus £15.95 line rental) for truly unlimited downloads, with up to 16Mbps download speed and up to 1Mbps upload speed.

Prices are pretty good if you’re looking for a faster service. Prices for Fibre Medium (up to 38Mbps) start from £6.75 per month, but if you want a faster speed you may want to opt for the Fibre Large (up to 76Mbps) package. Prices start from £11.75 per month. Line rental remains a frustrating expense if you don’t plan to use your home phone, but you can slash the total cost by paying 12 months’ line rental upfront in a lump sum.

Free HomeSafe™ software

TalkTalk is very proud of its HomeSafe™ system, which all customers get for free as part of their broadband package. It is built into the network itself, which means any device using the home connection via Ethernet or Wi-Fi will be protected from content you have personally deemed unsafe or unsuitable. It is handy for parents as it can give you specific control over what your kids see online.

Options for business

TalkTalk has a range of options for business users looking for broadband. Unlimited data, a free router, and a free static IP address are all included in any TalkTalk business broadband package. TalkTalk business broadband starts at just £4 a month. Very cheap for the market and comparable even to TalkTalk's home broadband deals.

Compare deals

What we don’t like

No inclusive calls with basic broadband

There are no inclusive calls with TalkTalk broadband. You have to pay for what you use. So if you make a lot of phone calls in a month, you’ll be paying quite a bit. You can add an Anytime UK Calls Boost to your TalkTalk broadband for an extra £5 per month.

Bad record of customer service

Customer service has long been TalkTalk’s Achilles’ heel, highlighted by a hefty fine and a rather embarrassing telling-off from Ofcom in 2011 after incorrectly billing over 60,000 customers.

Despite complaints about TalkTalk falling to their lowest level since Ofcom first began publishing complaints data, they remain above the industry average. Customers experienced issues with how their complaints were handled and problems with changing provider. But TalkTalk is by no means alone: BT and EE also generated complaints in excess of the industry average for broadband service in 2013.

Long contracts for fibre

If TalkTalk’s reputation makes you a little uneasy, the 18-month contract on all fibre broadband contracts might feel too restrictive. If anything goes wrong and you want to jump ship, you’ll face an early exit fee for every month left on your current broadband and phone deals. Luckily, TalkTalk’s basic broadband package, SimplyBroadband, is only subject to a 12-month contract, but you'll need to plump for an 18-monther if you want to up the TalkTalk broadband speed.

Compare all broadband

How does TalkTalk compare?

Our comparison tool lets you compare TalkTalk broadband packages against a host of popular plans from other UK providers. You can compare against any other package by selecting a different option from the dropdown menus:

  • Broadband
    Max Download Speed17Mb
    Max Upload Speed1Mb
    Monthly UsageUnlimited
    Fair UsageNo
    Traffic ShapingNo
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls11.5ppm
    Evening Calls11.5ppm
    Weekend Calls11.5ppm
    Pricing & Contract
    Monthly Cost
    (£3.50 after 6 mths)
    £1.75
    Upfront Cost£5
    Contract Length18 months
    Line Rental p/m£16.70
    Average Monthly£19.89
    First Year Cost£236.90
    Lifetime Cost£358.10
    See deal →
    or call 0800 380 0064
  • Broadband
    Max Download Speed17Mb
    Max Upload Speed1.3Mb
    Monthly UsageUnlimited
    Fair UsageNo
    Traffic ShapingYes
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.4ppm
    Evening Calls8.4ppm
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£9.99 after 12 mths)
    £2.50
    Upfront Cost£5.99
    Contract Length12 months
    Line Rental p/m£15.95
    Average Monthly£14.78
    First Year Cost£177.39
    Lifetime Cost£177.39
    See deal →
    or call 0800 380 0064
  • Broadband
    Max Download Speed16Mb
    Max Upload Speed1Mb
    Monthly UsageUnlimited
    Fair UsageYes
    Traffic ShapingNo
    IP AddressingDynamic
    Digital TV
    TV Channels-
    SD Channels-
    HD Channels-
    3D Channels-
    Radio Channels-
    Home Phone
    Daytime Calls8.4ppm
    Evening CallsInclusive
    Weekend CallsInclusive
    Pricing & Contract
    Monthly Cost
    (£4 after 12 mths)
    Free
    Upfront Cost£7.95
    Contract Length12 months
    Line Rental p/m£15
    Average Monthly£15.66
    First Year Cost£187.95
    Lifetime Cost£187.95
    See deal →
    or call 0800 036 0491

TalkTalk availability

You can check the availability of TalkTalk broadband by entering your postcode below.

I’m ready to check availability

Your information is safe with us. We won't share your postcode with anyone. See our privacy policy.

Conclusion

You get what you pay for with TalkTalk’s broadband options. The attraction of cheap unlimited broadband with good security software and useful business options is countered by the lack of inclusive calls, questionable service and a fairly long contract on the fibre broadband packages.

Compare deals

Need help choosing the right deal?
Speak to one of our experts on 0800 840 5395Call 0203 305 5292

We're here to help Monday to Sunday 8am-9pm

Comments (328)

rick
2 days ago

I switched yesterday from talk talk the worst company i have ever had the misfortune to deal with one big rip off the customer service is a JOKE sounds like an Indian call centre they just go round and round the houses telling you the same thing and doing nothing for you only take the Pixx i could not access my account with them because THEY had got my middle forename wrong ROBYN INSTEAD OF RICHARD and no matter how much security details i provided them with it was the same answer if you can't tell us the middle name YOU have no access but they still wanted £25 a month they are now telling me i have to pay £200 plus for contract breakage fee Ladys and Gentlemen as you can well imagine MY reply ended in OFF give these clowns a wide berth.

Jonathan
3 days ago

I have TalkTalk business high speed fibre .. it isn't Evening speeds crash down to low single figures. I have been trying for the last month via the Chief Executives office to get a solution. They send you round the houses, don't write anything down other than platitudes. They try to blame interference. It is all complete nonsense. There is something going on in the relationship with BT Infinity and who gets priority and what BT does at peak times like dumping overloads on to business providers on the assumption that the "spare capacity" isn't being used. The BT Infinity platform is flawed and everyone using it including TalkTalk is going to be exposed to its failings at some time or another. The ISP's wont tell the customers and won't admit it. Backhaul, Traffic, contention call it what you will but they don't provide the performance they advertise. Its misrepresentation pure and simple

jeanette
3 days ago

Hope it works out for u all that has moved to another broadband supplier will read the updates on plusnet just to keep my options open for a better deal nxt time but so far so good with sky noticed a difference straight away no dropping off no stalling one word YIPPEE !!!

Mike Webster
4 days ago

Ok Terence,just quoting the website but will call them when the time comes (not soon enough!) Thanks.

Jiff
4 days ago

Mike......Hello, as Terence also said......I have just moved from TT to Plusnet and also can confirm I kept the same phone number here......hope this helps.

Terence
4 days ago

Mike, I did not have to change my number when I moved from TT (sorry can't bring myself to say their full name!!!) to plusnet. You should check that out again. Also changed my mobile from Virgin to Tesco and didn't need to change my number. I had to go on to their very good website to arrange it but it all went smoothly.

Mike Webster
4 days ago

Had a Talk Talk 'engineer' call yesterday and told us to expect low speed because the house is 40 years old and the phone line is copper coated!! How come BT said to expect 70 ish speed when they installed. I give up. Definitely going to Plusnet,pity you have to change your number but worth it.

Terence
4 days ago

Jeanette,

Pleased to hear you had a happy end to this terrible company 'Talk Talk.' They cannot survive surely - but somehow they do? I'm very happy with my move away from them and never have any problems with a much improved speed and I don't have to keep turning off the router in order to reset it.

jeanette
4 days ago

Well Terence and every one I am FREE!!! I am with Sky and as Terence said phoned Sky up and they done everything they contacted Talk Talk and Sky sent a new router out plugged it in and whay hay up and running!!! Faster and not stopping and starting or stalling got a good deal as have TV with them. How sad that we cannot get the service that we pay for with Talk Talk as they were the cheapest but you get what you pay for and to my cost and a lot of people on here cheapest is not the best so for all of you that is still in contract I hope you all have a good outcome!! I will let you all know how Sky measures up later on so once again good luck

Mike Webster
4 days ago

Here,here, Jiff. My thoughts exactly. We're off the Plusnet too.

Leave your comment

We will never share your email address and it will not be displayed.

Your name
Notify me of replies by email

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

Close