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TalkTalk broadband review 2016

Hannah Ricci
Thursday, December 1st 2016

TalkTalk offers cheap internet deals: unlimited broadband with good security. There are no frills and the customer service is sometimes poor.

TalkTalk offers fibre optic broadband connections with truly unlimited downloads up to 76Mbps. You’ll also get free security software and the option to add in home phone, TV and a SIM plan to make a complete package. However, TalkTalk’s customer service record is a major issue, although it claims to be making efforts to redeem itself.

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  • Speed & usage
  • Call plan
  • Extras
  • Value for money
  • Equipment & installation
  • Overall

Pros and cons

  • Cheap broadband deals
  • Free HomeSafe software
  • Quad-play packages
  • No inclusive calls with broadband
  • Bad record of customer service
  • Long contracts

What we like

Cheap broadband options

If you’re looking for a budget broadband deal without the restrictions of a download cap, TalkTalk is, on the face of it, one of the best broadband deals there is. Its entry-level package – Fast Broadband – costs just £22.95 per month (including line rental) for truly unlimited downloads, with up to 17Mb download speed and up to 1Mb upload speed.

Prices are pretty good if you’re looking for a faster service. Prices for Faster Fibre (up to 38Mb) start from £27 per month, including line rental, but if you want a faster speed you may want to opt for the Faster Fibre (up to 76Mb) package, from £32 per month, including line rental.

All TalkTalk's broadband package prices now come with line rental costs included, so make sure you factor this in when comparing against other providers who have not yet produced integrated pricing.

Free HomeSafe™ software

TalkTalk is very proud of its HomeSafe™ system, which all customers get for free as part of their broadband package. Any device using the home connection via Ethernet or wi-fi will be protected from content you have personally deemed unsafe or unsuitable. It is handy for parents as it can give you specific control over what your kids see online.

Quad-play packages

TalkTalk's TV Plus package includes TV, broadband, landline and a free mobile SIM for £28.95 per month. The mobile SIM is available on a rolling 30-day contract and comes with 200 minutes, unlimited texts and 500MB data. There is also an option to add extra minutes, texts and data.

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Featured deals

  • TalkTalk Fast Broadband

    • Up to 17Mb download, 1Mb upload speed
    • Truly unlimited monthly usage
    • Pay for calls made (11.5p per min)
    £22.95 after 18 mths includes line rental See Deal
  • TalkTalk TV + Fast Broadband

    • Freeview channels
    • Up to 17Mb download, 1Mb upload speed
    • Truly unlimited monthly usage
    • Pay for calls made (11.5p per min)
    per month includes line rental See Deal
  • TalkTalk Faster Fibre 38Mb

    • Up to 38Mb download, 2Mb upload speed
    • Truly unlimited monthly usage
    • Pay for calls made (11.5p per min)
    £27 after 18 mths includes line rental See Deal

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What we don’t like

No inclusive calls with basic broadband

There are no inclusive calls with TalkTalk broadband. You have to pay for what you use. So if you make a lot of phone calls in a month, you’ll be paying quite a bit. You can add an Anytime UK Calls to your TalkTalk broadband for an extra £5 per month.

Bad record of customer service

Customer service has long been TalkTalk’s Achilles’ heel, highlighted by a hefty fine and a rather embarrassing telling-off from Ofcom in 2011after incorrectly billing over 60,000 customers.

Despite complaints about TalkTalk falling to their lowest level since Ofcom first began publishing complaints data, customers are still experiencing issues with how their complaints are handled and problems when changing provider. In the latest Ofcom reports, TalkTalk achieved 53% customer satisfaction rating, compared to the sector average of 67%.

Long contracts

All TalkTalk’s broadband and TV contracts are on an 18-month contract – six months longer than the average 12 months. If anything goes wrong and you want to leave, you’ll face an early exit fee for every month left on your contract. .

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You get what you pay for with TalkTalk’s broadband options. The attraction of cheap unlimited broadband with good security software and useful business options is countered by the lack of inclusive calls, questionable service and a fairly long contract on the broadband packages.

Need more information?
Visit TalkTalk or call 0800 211 8078 0800 211 8078

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