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TalkTalk broadband review 2018

Hannah Ricci
Thursday, July 6th 2017

TalkTalk offers cheap internet deals: unlimited broadband with good security with the option to add in home phone, TV and a SIM plan to make a complete package.

TalkTalk offers standard and fibre optic broadband with truly unlimited downloads from 17Mbps to 76Mbps. Historically, there have been concerns over customer service and security, but TalkTalk have since upped their game on both fronts, and provide good, all-round broadband packages that offer great value for money.

Cable.co.uk rating

Broadband Cable.co.uk
  • Overall

Pros and cons

  • No upfront costs
  • Free HomeSafe software
  • Fixed-price contracts
  • No inclusive calls with broadband
  • Record of poor customer service
  • Slow upload speeds

What we like

No upfront costs

If you’re looking for a budget broadband deal with no upfront cost or restrictions of a download cap, TalkTalk is, on the face of it, one of the best broadband deals there is. Its entry-level package – Fast Broadband – costs just £18.95 per month (including line rental) for truly unlimited downloads, with up to 17Mb download speed and up to 1Mb upload speed.

Prices are pretty good if you’re looking for a faster service. Prices for Faster Fibre (up to 38Mb) start from £25 per month (including line rental) and like standard broadband, there's nothing to pay upfront. But if you want a faster speed you may want to opt for the Faster Fibre (up to 76Mb) package, from £30 per month, including line rental.

Fixed-price contracts

The price you see today will be the price you pay during the length of your initial contract, which can be as long as 18 months for a fibre package. Given that BT, Sky and Virgin regularly up their prices mid-term, this is a definite positive.

Free HomeSafe™ software

TalkTalk is very proud of its HomeSafe™ system, which all customers get for free as part of their broadband package. Any device using the home connection via Ethernet or wi-fi will be protected from content you have personally deemed unsafe or unsuitable. It is handy for parents as it can give you specific control over what your kids see online.

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Featured deals

  • TalkTalk Fast Broadband

    • Pay nothing today
    • Includes Super Router
    Over 25% off broadband, No broadband setup fee, Fixed price for the contract length & Offer ends 25th January
    £18 .95
    Zero set-up cost includes line rental See Deal

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What we don’t like

No inclusive calls with basic broadband

There are no inclusive calls with TalkTalk broadband. You have to pay for what you use. So if you make a lot of phone calls in a month, you’ll be paying quite a bit. You can add an Anytime UK Calls to your TalkTalk broadband for an extra £5 per month.

Record of poor customer service and security

Customer service has long been TalkTalk’s Achilles’ heel, highlighted by a hefty fine and a rather embarrassing telling-off from Ofcom in 2011 after incorrectly billing over 60,000 customers. Rather more recently, the highly publicised hack that put customer's account details at risk threw TalkTalk into the limelight yet again.

However, the business has been putting in place several measures to make improvements on both these issues and we have every reason to believe TalkTalk is making huge efforts to improve its public image.

Slow upload speeds

Compared with the competition, TalkTalk offers some of the slowest upload speeds against each of its packages. On its Faster Fibre package you will receive a maximum upload speed of 2Mb - you have to sign up for 76Mb to get the top upload speed of 18Mb. For most people, even 2Mb is ample for uploading and sharing photos of family and friends.

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You get what you pay for with TalkTalk Broadband. The attraction of cheap unlimited broadband with good security software is only slightly countered by the lack of inclusive calls and a fairly long contract on the broadband packages. There is no free wi-fi or appealing extras, but if you just want cheap broadband, TalkTalk is definitely worth a shot.

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