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Virgin Media broadband review 2017

Hannah Ricci
Wednesday, August 2nd 2017

Virgin Media revels in its speed. With a connection of up to 300Mb, films download in minutes, music in seconds, and your overall online experience is blissfully smooth. And it's very good value for money too.

Although it has a tempting range of packages on offer, Virgin broadband is not yet available everywhere, so use the availability checker to confirm that you can receive Virgin's services before you build your hopes up.

Is Virgin Media broadband any good?

Broadband Cable.co.uk
  • Overall
    4/5

Pros and cons

  • Fast download speeds
  • Independent of Openreach
  • No download limits
  • Good customer service satisfaction
  • Not available everywhere
  • Fastest upload speeds on the top packages only

What we like

Fast download speeds

According to Ofcom, Virgin broadband offers the fastest widely available download speeds in the UK, with its top Vivid package advertising download speeds of up to 300Mb. Faster broadband speeds mean that web pages load more quickly, and downloading files takes less time. If you’re into streaming videos online, faster speeds also help you avoid the frustration of buffering and make playback instant and continuous.

It doesn’t use the Openreach network

Most fibre broadband providers in the UK use the extensive Openreach network, whereas Virgin broadband operates on its own network. This independence helps Virgin broadband to achieve its market-leading speeds. Since there are no other providers piggy-backing on its network, there is considerably less demand on its resources than on Openreach.

There are no download limits

The speed of fibre broadband can make using the internet smooth and efficient, but some providers limit how much data you can download each month. This has an impact on how long you can spend browsing the web, how many videos you can stream, and how many files you can download. Virgin Media does not cap downloads on any of its broadband plans.

Customer service satisfaction is above average

In Ofcom’s latest customer service satisfaction survey, Virgin Media achieved an overall satisfaction score of 70% in comparison to the sector average of 67%. Ofcom said that satisfaction with the attitude and ability of Virgin broadband customer service advisors was above average.

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Virgin Media broadband deals

Make sure you use our Virgin Media availability checker to make sure your area is covered before pinning your hopes on 200Mbps fibre broadband

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What we don’t like

It’s not available everywhere

Virgin Media offers only fibre broadband across its own network, and availability is more limited than providers using the BT Openreach network, currently at around 50-60% of UK properties. If you can’t get Virgin broadband, you might be able to get a fibre connection from another provider. You can see which fibre services are available in your area by using our availability checker.

Top upload speeds are only available on the top packages

This means that in order to benefit from a 20Mb upload speed, you have to sign up to Vivid 300 - Virgin's most expensive package. Most providers operating on the Openreach nextwork, including BT, Sky, BT and Plusnet, all offer up to 20Mb on their 76Mb fibre services.

However, for most people, the 3Mb, 6Mb or 12Mb upload speeds available on Virgin's lower-level packages are plenty good enough.

Compare fibre broadband deals

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

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