XLN Telecom review 2018
XLN Telecom was founded in 2002 and specialises in phone and broadband services for small businesses. It now supplies over 130,000 firms throughout the UK.
It has won several business awards – most notably the Ernst and Young Entrepreneur of the Year 2005 and 2006 – for founder and CEO, Christian Nellemann. But does it offer quality broadband and good customer service at a competitive price?
Pros and cons
What we like
XLN Telecom will appeal to businesses looking for a no-frills unlimited broadband and phone service. Packages come with a low monthly cost including line rental at £16.95 per month, and all XLN broadband packages are unlimited.
You get a router to connect all your computers and mobile devices to the web for no extra cost. However, you have to pay an installation fee. Fibre optic is available for those after faster broadband – but this isn’t much of a budget-friendly option.
Many businesses rely heavily on their broadband service and even a short drop in service can lead to annoyed customers and missed sales opportunities. Fast, on-hand support to keep you online is one of the main benefits of choosing a specific business broadband over a regular residential service, and XLN Telecom claims to be hot on this.
It promises that customers will not be left in a call centre queue or told to wait weeks for issues to be fixed. It claims to be ‘built for business’ and to be experienced in dealing with the practical communication issues typical of small businesses, such as changing premises.
Static IP addresses
Most broadband services issue a dynamic IP address, which is not unique to you and changes each time you go online. This is absolutely fine for many home and business users, but others will benefit from a static IP address that does not change. XLN offers the option of static IP addresses at £2 per month.Visit XLN Telecom →
What we don’t like
Extra long contracts
XLN Telecom broadband contracts can last up 24 months. This is far longer than the average contract length for broadband services (between 12 and 18 months). Contract lengths may vary for customers, and could be longer than the advertised minimum depending on circumstance.
All businesses are required to give 42 days’ written notice of cancellation, which again is longer than with other providers. If you leave before your contract expires you may incur significant termination fees.
Record of foul play
In 2006, XLN was the subject of an Ofcom investigation that found the firm in breach of the regulator’s rules on sales and marketing. It found XLM guilty of misrepresentation and mis-selling, namely not informing customers of minimum terms and cancellation fees before they signed up.
It also found the firm failed to ensure all sales people were adequately trained, and failed to ensure that remuneration systems were designed to discourage misleading sales practices.
Although that was some time ago, online forums are still receiving colourful comments from XLN customers reporting dubious, high-pressure sales practices, restrictive terms and poor broadband service. We’ll leave you to Google and see for yourself.
Fair usage policy
XLN is unusual amongst broadband suppliers in that it doesn’t enforce a fair use policy on its broadband, but rather on its basic landline service. XLN’s fair use policy restricts free calls made via the landline service to local UK numbers to just 3000 minutes, much like a mobile phone tariff.
Once these minutes have expired, you’ll be charged the standard rate. XLN Telecom states that it may change its fair use policy at any time, and that it expects you to check the policy from time to time to stay abreast of any changes.
We’ve placed three of the most popular deals from XLN Telecom in our comparison table below. You can also change providers and packages by clicking in the dropdown menus to help you decide which offer is right for you.
Open Monday to Friday 8.30am-7pm and Saturday 10am-2pm
Availability where you work
To check availability of XLN Telecom in your area, enter your postcode into the box below and click ‘Go’.
Broadband is essential to most small businesses and while price is a key clincher, consider whether you can afford to be tied to a cheap provider with restrictive, costly cancellation terms and a poor track record. (Yes, all feedback is anecdotal and customers don’t tend to share positive reviews as often as bad, but it certainly rings alarm bells and makes us wary.)
However, the customer testimonials on XLN’s own website paint a very different picture and if you’re prepared to give the firm the benefit of the doubt, you could find yourself with an affordable phone and broadband service that also works to meet your small business needs.Visit XLN Telecom → Compare other business broadband deals →
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