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Sky broadband vs EE broadband

Thursday, June 15th 2017

Picking the right broadband provider can often be a headache, and making a choice between EE and Sky can be even harder as both providers offer strong fibre and standard broadband options, along with a host of extra features.

We can soothe that headache with this comparison of both providers’ offerings. Here’s everything you need to know about the broadband services of EE and Sky, from speeds to equipment.

At a glance

Sky and EE have similar features, including data allowance, download and upload speed, and compete fiercely on price. Sky offers free public wi-fi, whereas EE does not. Both providers offer standard and fibre broadband (up to 76Mbps). All EE's packages are unlimited as standard, but Sky offers limited options too.

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  • Sky Unlimited Broadband

    Sky
    • Pay set-up cost today
    • Free Sky Q Hub router
    Free £50 Prepaid MasterCard
    £20
    £19.95 set-up cost includes line rental See Deal
  • EE Unlimited Broadband

    EE
    • Pay nothing today
    • Free wireless router
    Includes EE Mobile 5GB Data Boost
    £21 .50
    £10 set-up cost includes line rental See Deal

  • Sky Fibre Broadband Unlimited

    Sky
    • Pay set-up cost today
    • Free Sky Q Hub router
    Free £50 Prepaid MasterCard
    £38 .99
    £59.95 set-up cost includes line rental See Deal
  • EE Unlimited Fibre Broadband

    EE
    • Pay nothing today
    • Free wireless router
    Includes EE Mobile 5GB Data Boost
    £29
    £35 set-up cost includes line rental See Deal

Speed

EE

When it comes to receiving great broadband performance, download and upload speeds are key. EE and Sky both advertise maximum download speeds of 76Mb. Ofcom data shows EE’s average download speed on its entry fibre broadband connection (38Mb) to be between 29.5.5Mbps and 31.5Mbps.

For upload speeds, Ofcom rates the same connection as achieving an average upload speed of around 7Mbps.

Sky

In comparison, Ofcom reported that Sky’s (up to) 38Mb package achieved an average download speed of 34.3Mbps to 36.4Mbps. For upload speeds, Ofcom rated Sky with an average of around 8Mbps. Neither Sky nor EE have had their top packages covered in Ofcom’s report yet.

Download speeds 76Mb
up to
76Mb
up to
Upload speeds 19Mb
up to
19Mb
up to
Sky
Download speeds
Up to 76Mb
Upload speeds
Up to 19Mb
EE
Download speeds
Up to 76Mb
Upload speeds
Up to 19Mb

Package comparison

EE

There are two standard broadband packages from EE. Both are unlimited, reach the same download speeds, and are subject to 18-month contracts. The prices differ according to call plans, and start at £21 per month. Four fibre packages are on offer from EE. All are unlimited and also subject to 18-month contracts.

There are two advertised speeds – up to 38Mb and up to 76Mb. The price of the 38Mbps package starts at £28.50 per month, and the price of the 76Mb package starts at £32.50 per month.

Sky

There are five Sky broadband packages: two for standard broadband and three for fibre broadband. Of these, Sky Broadband 12GB is free for existing Sky TV customers, while Sky Broadband Unlimited is subject to a 12-month contract and has no usage limits.

Sky Fibre 25GB comes with a 38Mb connection speed but a monthly usage limit of 25GB. Sky Fibre Unlimited is up to 38Mb and subject to a 18-month contract. The top package, Sky Fibre Max, is unlimited and offers up to 76Mb, and starts at £43.99 per month.

Customer service

EE

In a recent Ofcom report on the number of customer complaints made to broadband providers, it was found that EE topped the charts (received the most complaints), with complaint numbers more than double the industry average.

Sky

Sky has been consistently below the industry average for complaints made against broadband providers. This makes Sky the clear winner of the two when it comes to customer service.

Technology and equipment

EE

The EE router is called the Bright Box, and the basic model comes with all EE standard broadband packages. It boasts four Ethernet ports, a wide wireless range, and is small enough to fit through your letterbox. If you choose fibre from EE you’ll get the Bright Box 2, which has all the same features with an additional gigabit Ethernet LAN port for high-speed connections throughout the house.

Sky

All Sky broadband packages come with the Sky Hub router as standard – but you may have to pay a delivery charge of £9.95 to get it. The Sky Hub uses smart signal technology to select the best wi-fi channel for minimum interference with wireless devices, and has an automatic energy-saving mode. It also features a quick connection button, saving you the trouble of entering lengthy passwords when connecting a wireless device.

Extra features

EE

With EE broadband, you get the EE Film app, which lets you download or stream movies to your computer or device, rent films from EE's Film Club, and a year of Norton AntiVirus software for free.

Sky

When you sign up for Sky broadband, you’ll get access to thousands of UK wi-fi hotspots thanks to the Sky wi-fi service. Sky Broadband Shield is another much-touted extra, which lets you apply filters to your internet service to prevent access to offensive content. As an additional extra, it’s great for parents’ peace of mind.

Availability

You can quickly find whether Sky and EE broadband are available in your area using our postcode checker below.

Check availability

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Conclusion

EE and Sky compete closely on price with each occasionally offering a special deal. Considering that Sky offers free wi-fi to its customers whereas EE does not, and that Sky has a better reputation for customer service, we would suggest that Sky should be your first port of call.

Compare EE broadband →

Compare Sky broadband →

And don't forget, Cable.co.uk now produces in-depth broadband reviews of every major UK broadband package, so check them out if you need more information.

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