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Cable.co.uk comments on BT announces sweeping price hikes for all broadband customers

  • BT is today set to announce sweeping price hikes that will affect every BT broadband and TV customer in the UK
  • Price rises universally exceed current CPI inflation (1.6%), in some cases many times over
  • All basic broadband customers to see rise of £2 per month
  • All BT Infinity fibre customers to see rise of £2.50 per month
  • Line rental frozen at £18.99 per month, but cost per minute set to rise by 1p for both mobile and landlines, while call setup-fees (the cost of each call irrespective of how long you speak) has gone by 2p to 21p per call
  • Anytime call plans will go up by 49p to £8.99 per month, with evening and weekend call plans up by 30p to £3.80 per month
  • Call features such as call minder are up by 25p, while BT Privacy and caller display remain the same price
  • BT Sport will no longer be free for BT TV customers, and will now cost £3.50 per month – mid and top-level BT TV packages are unaffected
  • BT broadband customers who wish to watch BT Sport on their Sky box will see a price rise of £1.50 per month for the privilege
  • Non-BT broadband customers who watch BT Sport on their Sky box will see a rise of £1 per month

Friday 20 January 2017: BT announces a breakdown of all price hikes which will affect all BT broadband and TV customers in the UK.

Commenting on the findings Dan Howdle, consumer telecoms analyst at broadband advice site Cable.co.uk, says:

"This affects every one of BT's customers to a lesser or greater extent and is in my opinion completely unjustified. These price hikes are absurd in contrast to current rates of inflation and, quite rightly, I would expect BT customers to be fuming

"Customers should remember that under current rules, in the event of a price hike, they have the right to switch out of their contract free of charge. As a BT customer you do get a vote in this – but it's a vote with your feet."

Notes to editors

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What is Cable.co.uk?

Cable.co.uk is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades. Having spent 12 years at the coalface of consumer telecoms research, initiating and running projects both nationally and internationally on behalf of the biggest players in the industry. Dan is now Director of Communications and in-house consumer telecoms expert for Cable.co.uk.

An experienced broadcaster, commentator and writer who frequently appears on BBC TV and radio, ITV, Sky and in the national papers and their websites, Dan leads a team of journalists and communications folk who spend their days researching and reporting on problems faced by UK broadband, TV and mobile customers both on an individual and macro level.

Dan campaigns on many issues currently facing consumers of broadband, TV and mobile products in the UK. These include, but are not limited to: Rural broadband provision; mobile coverage; broadband, TV and mobile customer contract issues; broadband and mobile broadband speeds; switching and money-saving; infrastructural challenges; pricing, changes and structures; shifts in technology and the marketplace; telecoms regulation, policy and law; fines, adjudications and policy changes; mergers and closures of UK providers; annual financials and more.

Dan has advised Ofcom on issues surrounding service quality. He also administers and adjudicates the yearly Broadband Service Quality Awards and sits on the panel of judges for the Internet Service Providers Association annual awards.

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