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Cable.co.uk comments on Ofcom's £2.7m EE overcharging fine

  • Telecoms watchdog Ofcom, have concluded that EE have made fundamental billing mistakes
  • Approximatly 40,000 customers were overcharged around £250,000 in total

Wednesday 18 February 2017: EE have been charged today £2.7m for overcharging thousands of its customers.

This penalty was announced in result of the ongoing investigation in to the mobile phone provider, which found the company had broke a fundamental billing rule on more than one occasion.

Commenting on Ofcom's announcement this morning of a £2.7m fine levied on EE for overcharging its customers, Dan Howdle, consumer telecoms expert at Cable.co.uk, said:

"This fine has come about not due to mistakes made in overcharging – due to the sheer complexity of major telecoms businesses, such mistakes are incredibly common – but due to EE's poor handling and devil may care attitude to reimbursement."

“Providers across the entire sector should see this as a stark warning: Fix your mistakes or there will be consequences. This morning, other major providers will be taking a long, hard look at both their billing rules and the methods used to address errors made."

Notes to editors

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Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades. Having spent 12 years at the coalface of consumer telecoms research, initiating and running projects both nationally and internationally on behalf of the biggest players in the industry. Dan is now Director of Communications and in-house consumer telecoms expert for Cable.co.uk.

An experienced broadcaster, commentator and writer who frequently appears on BBC TV and radio, ITV, Sky and in the national papers and their websites, Dan leads a team of journalists and communications folk who spend their days researching and reporting on problems faced by UK broadband, TV and mobile customers both on an individual and macro level.

Dan campaigns on many issues currently facing consumers of broadband, TV and mobile products in the UK. These include, but are not limited to: Rural broadband provision; mobile coverage; broadband, TV and mobile customer contract issues; broadband and mobile broadband speeds; switching and money-saving; infrastructural challenges; pricing, changes and structures; shifts in technology and the marketplace; telecoms regulation, policy and law; fines, adjudications and policy changes; mergers and closures of UK providers; annual financials and more.

Dan has advised Ofcom on issues surrounding service quality. He also administers and adjudicates the yearly Broadband Service Quality Awards and sits on the panel of judges for the Internet Service Providers Association annual awards.

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