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Cable.co.uk comments on Ofcom service quality report

  • Latest report reveal the service quality of telecoms providers
  • Report shows how providers compare on call waiting, complaints handling and reliability
  • New interactive checker for customers

Wednesday, 12 April 2017: Customers are able to use the interactive checker to compare how providers rate when answering their calls, handling complains and general reliability of their services. Original Ofcom report can be found here.

The data from the report has been assessed from an accumulation of consumer research and complaints figures and statistics which were obtained directly for providers publications.

Findings show that on an average, landline telephone and broadband customers had to wait over twice as long to speak to a customer services advisor than mobile customers.

Commenting on the findings Dan Howdle, consumer telecoms analyst at Ofcom-accredited broadband advice site Cable.co.uk, says:

“Our own consumer research shows that the thing broadband, TV and mobile customers care about the most is price, or rather ‘value’ – how much you pay versus how much you get.”

“Service quality, however, becomes the most important factor when something goes wrong, and since the average consumer tends to make purchasing decisions in the belief that nothing will, it remains to be seen whether increasing access to service quality information will have any effect on what people ultimately buy.”

“Either way it is a positive move to put such information at consumers’ fingertips.”

Notes to editors

In return for using our commentary on UK telecoms issues, we would deeply appreciate a link to https://www.cable.co.uk

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What is Cable.co.uk?

Cable.co.uk is a broadband, TV and phone comparator, unique news source and consumer champion.

Dan Howdle has been plugged into the attitudes of UK broadband, TV and mobile customers for over two decades. Having spent 12 years at the coalface of consumer telecoms research, initiating and running projects both nationally and internationally on behalf of the biggest players in the industry. Dan is now Director of Communications and in-house consumer telecoms expert for Cable.co.uk.

An experienced broadcaster, commentator and writer who frequently appears on BBC TV and radio, ITV, Sky and in the national papers and their websites, Dan leads a team of journalists and communications folk who spend their days researching and reporting on problems faced by UK broadband, TV and mobile customers both on an individual and macro level.

Dan campaigns on many issues currently facing consumers of broadband, TV and mobile products in the UK. These include, but are not limited to: Rural broadband provision; mobile coverage; broadband, TV and mobile customer contract issues; broadband and mobile broadband speeds; switching and money-saving; infrastructural challenges; pricing, changes and structures; shifts in technology and the marketplace; telecoms regulation, policy and law; fines, adjudications and policy changes; mergers and closures of UK providers; annual financials and more.

Dan has advised Ofcom on issues surrounding service quality. He also administers and adjudicates the yearly Broadband Service Quality Awards and sits on the panel of judges for the Internet Service Providers Association annual awards.

Why do we need your postcode?

Once you enter your postcode, Cable.co.uk will perform a live lookup and check all the available providers in your area.

This ensures you receive accurate information on the availability of providers and packages in your area.

Your information is safe with us. We won't share your postcode with anyone. Guaranteed.

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